Can Remove Items From Your Vault without Warning
I felt it necessary to share a recent experience that has shaken my trust in the platform. I had purchased a 1980 Rickey Henderson Topps rookie card, and after a successful transaction, it was added to my vault. Days later, to my shock, the card vanished from my vault without any authorization or notification from my end.
In my quest for answers, I've communicated with various representatives, even escalating my concerns to the highest echelons of the company, including the CEO. Throughout this ordeal, I've been met with vague explanations, and, most alarmingly, no one has given a direct answer to a simple question: "Can cards in your vault be removed without the buyer's consent?"
To date, not only have I not received the card back or any clear policy explanation, but I also haven’t been compensated for the market value of the card or even the initial amount I paid. Essentially, my card and my money were taken without my consent or any viable explanation.
For anyone considering using Golden Marketplace PSA or any service under the Collectors umbrella, I'd advise caution. It's crucial to know whether your purchases, once confirmed and placed in their vault, are genuinely safe and secure. The lack of clarity, communication, and customer-first approach in my experience has been disheartening, to say the least.
10 October 2023
Unprompted review