Slade's Garden and Building Supplies Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and helpful delivery service, noting that orders arrived promptly and drivers were often accommodating. People also appreciate the straightforward online ordering process and excellent communication regarding delivery updates. The overall service is consistently described as great, with many highlighting the helpfulness of the staff and the good value offered. However, some customers also noted occasional issues with delivery delays, which sometimes impacted their plans. Additionally, a small portion of people received products that were damaged upon arrival, such as broken or chipped slabs, despite overall positive feedback on product quality.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and overall... See more

Product

Customers had ambiguous experiences with the product, with many praising the quality of items like paving... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and excellent... See more

Order

Users describe positive interactions with the ordering process, highlighting its ease and efficiency online.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(271)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT ORDER it's a scam

DO NOT ORDER, THEY COME IN AN ARTIC LORRY WITH 1 SMALL WOMEN. SHE WANTED TO BLOCK OUR ROAD TO DELIVER 1000KG OF STONE WHICH IS AGAINST THE LAW. THE LADY SAID YOULL HAVE TO REFUSE IT TO GET A REFUND. THE OWNER SAID ID GET A REFUND THEN EMAILED ME TO SAY I WONT BE GETTING ONE, £325.50 OF MINE DOWN THE DRAIN.
SCAM SCAM SCAM SCAM

26 March 2026
Rated 1 out of 5 stars

Supposedly Provide next day delivery…

Supposedly Provide next day delivery for an extra charge. But failed to deliver until 3 days later. Meaning I wasted money on contractors waiting around for days. When I tried to contact them to find out what was happening, they just said it was out of their hands

11 March 2026
Rated 4 out of 5 stars

Great company to buy from

Great company to buy from. Unfortunately my next day delivery didnt happen as the bricks were located in the west midlands & there was a foot of snow! But communication was good!!

8 January 2026
Rated 5 out of 5 stars

Slades were great

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the product broken. Zoey at Slades handled it all with fantastic customer service, a real pleasure.
So great service and competitive price from lovely people

1 December 2025
Rated 5 out of 5 stars

Great service

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade's the following day I received a call telling me a new pallet of slabs had been sent out to me and I received them the following day. Excellent service I thought when things go wrong its how the company deals with it that makes all the difference in my opinion. Will defiantly use again.

27 November 2025

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