St John Ambulance (England) - Training courses Reviews 

52,643
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, making learning both effective and enjoyable. Many highlight instructors who are friendly, patient, and adept at making complex information clear and easy to understand. The service is consistently described as excellent, with well-organized and informative courses that provide practical advice and useful skills. People often leave feeling more confident and capable, appreciating the engaging user experience and the clear, structured instructions provided. The overall quality of the training leads to a rewarding and memorable learning journey for many.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their friendliness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, highlighting engaging and well-organized course material... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Instructions

People report positive experiences with instructions, with many reviewers highlighting clear, concise, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the great course content and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Instructor Lisa was excellent, Patient throughout and included everyone fully. From someone who has zero First Aid knowledge I know feel more confident and I know what each piece of equipment doe... See more

Company replied

Rated 5 out of 5 stars

Attended an 'Emergency First Aid at Work' course for the day and found it was informative, very interactive and engaging. The trainers, Matt and Sarah, were amazing and kept everything professional an... See more

Company replied

Rated 5 out of 5 stars

Andy was absolutely outstanding today. I’ve done a number of first aid courses over the years but this was by far the best I’ve attended. He was so engaging from start to finish with a great sense... See more

Company replied

Rated 5 out of 5 stars

From the off I had a great experience with our trainer Sacha. She was instantly a hit with everyone high energy and enthusiasm, she made the course not only fun but relivant to our Indi... See more

Company replied


Company details

  1. First Aid Station
  2. Emergency Training
  3. Emergency Training School
  4. Mental Health Service
  5. Training School

About St John Ambulance (England) - Training courses

Written by the company

Book Online
We teach people the skills to save lives in their workplace – and outside of work – to protect their colleagues, family, friends, and members of the community. Choose the course you need and book at a venue near you, or enquire about in-house training.

St John Ambulance

Written by the company

England's leading first aid training provider
Every year, we train more employees than any other provider, giving hundreds of thousands of people the skills to save a life. By training more people in workplaces we are helping to build a nation of life savers, teaching people the skills they need to help in an emergency both in and outside of work.
First in first aid, but so much more
While we are best known for first aid, we also offer a full suite of courses and certifications in mental health and wellbeing, fire safety, risk assessment, and health and safety, to name just a few. With highly rated trainers, nationally recognised qualifications and around 200 training venues, we are the chosen training provider for companies, local authorities and members of the public up and down the country.

Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

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4.9

All reviews

(52,643)

6,166 reviews in the last 12 months

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Rated 5 out of 5 stars

Mental Health First Aider

Great course content, Delivered very professionally. At the right pace.

14 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Well presented Dec More informative than the last…

More informative than the last refresher I had , the group tasks were helpful to the whole group too show better understanding of the tasks set

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Nigel was a great trainer!

Nigel was a great trainer! He was very understanding and there was no question that seemed silly or stupid to ask. He was very open minded and made the sessions fun but of course remained respectful of what the course entailed.

I would highly recommend the course as it was insightful and very knowledgeable.

However again, a big shout out to Nigel!!

13 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Gavin and Steve where amazing to learn…

Gavin and Steve where amazing to learn from, they adapted different teach styles to suit everyone in the class, they made it fun and enjoyable and the jokes made us all feel at ease!

14 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Excellent

It was an extremely useful day & Lisa our trainer was very engaging & made the day clear & easy to follow & understand.
I would 100% recommend the course to everyone, useful skills for everyday as well as work acquired, thank you.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 4 out of 5 stars

MHFA course - excellent delivery

Really good delivery of the Mental Health First Aider course from our trainer Claire. The only reason it's not 5 stars is that some of the activity instructions were pretty ambiguous which meant time was spent clarifying which could have been better used on learning.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

It was a great refresher!

It was a great refresher!
The online training was easily accessible and meant that I could complete it at my own pace and come back to it over a time period.
I liked that the face-to-face learning was broken up into academic and tasks, so that we were not just talked at for the day.
Michelle was lovely and made me feel at ease.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

The trainer was very knowledgeable

The trainer was very knowledgeable, approachable and friendly. I would recommend to anyone who want first aid training to take it at St John's Ambulance

15 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Spot on

Training was delivered efficiently and was very informative

17 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

I really enjoyed the first aid course

I really enjoyed the first aid course . Azhar the trainer with his side kick Steve were brilliant at getting everyone involved in understanding the impact of acting appropriately when dealing with the different scenarios.

13 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Excellent instruction and guidance

Excellent instruction and guidance, would recommend this course.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Knowledgeable trainers putting trainees…

Knowledgeable trainers putting trainees at ease with their training methods, hands on exercises and group activities.
Would highly recommend.

16 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Orlando at Harrow was fantastic.

Orlando at Harrow was fantastic.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 4 out of 5 stars

I thought the course was good and…

I thought the course was good and informative.
The instructor was very good.
Worthwhile doing.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Paul the trainer

Paul the trainer. made what can be a dark subject very enlightening. The format from previous MHFA course taken was more engaging and interactive with the other students on the course. It made for an enjoyable two days and the information was absorbed without realising it. cannot speak highly enough of Paul.

16 July 2026
Unprompted review
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Best training course i have done in years

From the off I had a great experience with our trainer Sacha.

She was instantly a hit with everyone high energy and enthusiasm, she made the course not only fun but relivant to our Individual circumstances.

She made the training practices fun for us so it didn't seem awkward preforming our Dr ABC techniques and also our CPR training.

While I am here explaining her talent/ approach as being fun, do not think this was a just course to fool around on the Information was delivered well and because of her methods I recon I will remeber them 3 short days for years to come.

Personally I thank you Sacha for this experience, keep doing what you do and never change !.

Thank you.

Anthony.

Howco.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Mental Health FA

Neil delivered the course in an easy / fun but equally serious way to grasp. Engaged the group throughout. Was a really good experience and looking forward to being able to offer support in my company should the time come.

15 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Laura was excellent

Laura at Ipswich was excellent. She made the session enjoyable with her fun sense of humour but was extremely knowledgeable. I have been on lots of PFA courses before and this was the most informative and enjoyable I have been on.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

The deliver of the course was Fantastic…

The deliver of the course was Fantastic Hina, made it very exciting and engaging by making easy safety topic practical other then just Theory. Friends were made over the 2 days on the refresher.

24 July 2026
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 2 out of 5 stars

It genuinely breaks my heart to leave a…

It genuinely breaks my heart to leave a bad review for St John Ambulance – I’ve always been such a big fan of the work you do, and it feels like things have really gone downhill since I first started trying to apply. I waited a whole year just to finally get an interview, and now it’s been over one whole month since that interview and I’ve heard absolutely nothing.

To be fair, the interview itself was perfect – the staff were so nice, really kind and accepting, and they took the time to explain things properly when I found bits confusing or hard to follow. That part was brilliant.

But this wait is just endless. This role doesn’t even need a DBS or criminal record check, yet every time I call or follow up I get told exactly the same thing: “It’s still at the interview stage, waiting to be signed off”. I get copied into emails that go nowhere, ask for updates, and never get a proper reply, no phone call, no news at all.

Of course if anyone gets back to me properly and sorts this out, I will happily take this review down straight away. But until then, I think it’s only fair people know what to expect if they apply – it’s such a shame, because I wanted this so much.

24 July 2026
Unprompted review
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Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate you bringing this to our attention. It's encouraging to hear that you had such a positive experience during your interview, but we understand how frustrating the lack of communication since then must have been.

We'd like to look into this for you. If you could let us know which role you applied for by contacting delegatefeedback@sja.org.uk, we'll make sure your enquiry is passed to the right team so they can provide you with an update.

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