Our simple human semi round sensor bin failed after 14 months. Having contacted customer service we sent in a video and details. Despite the video file being too large to email the team stayed on the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve never had such a good response from any retailer as I’ve had from Simplehuman. Emailed response to enquiry very quickly, in fact, every email back and forth was quick. What a superb customer serv... See more
Company replied
I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the... See more
Company replied
Excellent service from Laarni. I bought the Sensor Mirror Trio Max a couple of years ago and the mirror became separated from its base rendering it unusable. I contacted Simple Human and within 24 h... See more
Company replied
Company details
Written by the company
We design tools that help people become more efficient at home Day to day life has room for improvement. That's the basic thinking behind simplehuman. Many activities in our daily routine are so basic that we take them for granted. Washing our hands, cleaning up after a meal, grooming and prepping our appearance. Through innovation and new technologies, we find ways to streamline these simple tasks. We call our products tools for efficient living.
Contact info
Level 3 Warehouse, 1 Fleur de Lis Passage , E1 6RB, London, United Kingdom
- 01491875974
- support@simplehuman.co.uk
- www.simplehuman.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Having had our 58L bin for 5 years and…
Having had our 58L bin for 5 years and been very happy with it, it finally succumbed to its use and part of the opening mechanism broke. Happily though a couple of quick exchanges with simple human customer service and a brand new bin is on its way under warranty. Really good service and company.
11 March 2026
Unprompted review
Reply from Simplehuman UK
We’re so glad we could get you a new bin quickly Ryan! Thanks for sticking with us for 5 years, and for your kind words about our service. Enjoy your new bin!
-Simplehuman
Great support and service from Laanri
Great support and service from Laanri. So happy with her support and feedback.
12 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
We will definitely pass on your feedback to Laarni!
~Simplehuman
Excellent customer service from Larrni
Excellent customer service from Larrni, Hannah & Renwil Mae the issue with my mirror was resolved easily with a few emails to establish the problem and a replacement issued promptly.
9 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for taking the time to leave a review. We’re delighted to hear you were happy with the support you received. Providing excellent service is always our goal, and we’re thrilled it met your expectations.
We will pass your kind comments onto Hannah, Laarni and Rae.
~Simplehuman
Kitchen sensor waste bin
After 10 loyal years, my Simplehuman kitchen sensor waste bin finally had to be replaced.
I have just bought the replacement online
I had to email the customer service department as I had forgotten to claim my 10% voucher and they retrospectively gave me a refund
such honesty.
Can’t wait for my grandchildren to start using the new bin.
The sensor is amazing. You don’t have to touch the bin at all
Highly recommend this Company, and of course, the Sensor waste bin
9 March 2026
Unprompted review
Reply from Simplehuman UK
Wow, thank you for 10 years of loyalty! We’re so glad we could sort the voucher for you and that your new sensor bin is ready for action. Enjoy showing it off to your grandchildren, and thanks for the glowing recommendation!
-Simplehuman
Warranty resolution
We had a problem with our bin and we contacted Simplehuman initially by telephone and they asked us to send information and photos. This was done today ( Monday ) and by the end of the day it was sorted and a replacement bin on its way.
The service was fantastic and big thank you to Renwil, Simplehuman, you should be very proud of your staff.
Keep up the good work,service like this is vital in this day and age.
9 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Ray,
Thank you so much for sharing this! We’re thrilled Renwil and the team could resolve everything so quickly. Your kind words mean a lot and we will pass them onto the team!
-Simplehuman
I had a problem with my kitchen bin lid…
I had a problem with my kitchen bin lid . The bin was in its guarantee period . Customer services were prompt to reply to me and a satisfactory conclusion within days - excellent service -quality company
3 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Lynne,
I'm sorry to hear you had an issue with your bin lid but I'm glad that our team were able to resolve this swiftly for you.
If you need any further support in the future please don't hesitate to reach out!
- Simplehuman
Flimsy eyesore dishrack and poor customer service
I bought the dishrack cost £110 when assembled it was a flimsy plastic eyesore- attempted to return it and despite not even seeing it - Simplehuman claimed it was used and would not accept the return
Avoid this company- expensive plastic trash / and dreadful customer treatment
7 March 2026
Unprompted review
Reply from Simplehuman UK
Hi Dominic,
Thank you for your review, I am sorry that you are unhappy with how your case was handled.
I have spent time today reviewing your case and can confirm that you raised a return request for our Steel frame dishrack. As part of the email communication with my team, you advised them that the dishrack has been assembled and washed. This therefore confirmed to my team that the item had been removed from the packaging and used.
Unfortunately we only accept returns that are unused and in their original packaging, as stated on our website.
I can confirm that our standard dishrack is predominantly stainless steel, with a plastic drip tray.
I have reached out to you directly to provide some further clarification and if you have any questions please do let me know.
-Chloe Whitton
Customer Support Manager, Simplehuman EMEA.
Excellent service
Excellent service, prompt replacement for a mirror with a faulty battery. Very impressed with their communication and their level of service.
3 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your recent review. We really appreciate you taking the time to let us know you are happy with the service you've received.
~Simplehuman
I wasted a morning of my time asking…
I wasted a morning of my time asking why I hadn’t received a code that promised 10% discount as a first time buyer. AI acknowledged it was the company’s error but asked me to wait for a team member to resolve it. It could possibly be that day or not. It was only after threatening to abandon my purchase that the code was instantly provided and I got the discount. Is that the company’s usual mode of operation? It doesn’t make for goodwill or for possible future purchases.
4 March 2026
Unprompted review
Reply from Simplehuman UK
Hi Linda,
Thank you for your review, I'm sorry you were unhappy with how the case was handled.
I wanted to just provide some context to the events that unfolded on chat.
I can see that you came onto our chat on Wednesday at around 11am. You followed the steps on our chat with the bot and after you provided some context that you had signed up as a member but not received your 10% discount code, you were transferred to a member of my team.
They proceeded to run through the usual checks we do with customers to ensure the code hadn't got stuck in your spam folder. After the initial checks they reached out to the wider team to check our back end systems to see if a code had been sent, this can take a few minutes so I'm sorry this caused a delay.
We were able to see from our back end system that a code had been generated when you initially signed up in 2025 when your account was created with us. This initial code expired due to the time between when the account was created and when you contacted us to use the code.
We then generated a new code for you to use. I can confirm that this was sorted by my team within 8 minutes of them advising they needed to check with the wider team and the new code was sent to you.
I have also reached out to you directly to provide some explanation and if you have any further questions please do let me know.
- Chloe Whitton
Customer Support Manager, Simplehuman EMEA.
A fast and generous service.
A part broke on my bin. They were unable to provide a replacement so, despite being well out of warranty, sent me a new bin. Everything was resolved in just a few days.
6 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for letting us know your experience with our customer service team was a quick and smooth process! Happy we could help with your bin!
-Simplehuman
Fantastic service
I had a small issue with a triple dispenser over 2 years after purchase. I contacted Simplehuman and within 2 hours a replacement was on it's way. Fantastic service. 5 stars +++.
5 March 2026
Unprompted review
Reply from Simplehuman UK
Thank you so much for your review!
We're thrilled we could get that sorted quickly for you. Enjoy your dispenser, and we really appreciate the 5 stars!
-Simplehuman
Replacement part
I needed a replacement part and contacted Simplehuman to see if this was possible. I received a very prompt and professional reply with a link to my specific product replacement. Excellent customer service.
2 March 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your kind words Catherine! We’re glad we could point you to the right part quickly.
If you need any further support in the future please let us know!
-Simplehuman
Excellent Customer Service
Excellent Customer Service, went above and beyond what anyone could expect.
3 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your recent review. We really appreciate you taking the time to let us know you are happy with the service you've received.
~Simplehuman
Extremely fragile mirror
My light up compact mirror broke after gently rolling off my low bed onto a thick pile rug. Contacted customer support to be told no parts are available as only sold as a whole unit, then a second email stating it’s now been discontinued anyway. According to simplehuman it’s not covered under the 5 year warranty as it was an accident, not taken into consideration possibility of poor workmanship. Been offered 10% discount on a future purchase, which is insulting.
In my opinion this mirror was incompatible for normal life and extremely poor quality. Possibly the reason for it no longer being produced.
Please be very wary before purchasing from this company.
2 March 2026
Unprompted review
Reply from Simplehuman UK
Hi Carmen,
Thank you for your recent review regarding the damage to your compact mirror.
I can confirm that accidental damage is not covered under our warranty as explained in our terms and conditions. I can also confirm that the compact mirrors were discontinued due to an assortment change in relation to our mirror offering.
I have reached out to you directly in order to resolve for you.
-Chloe Whitton
Customer Support Manager, Simplehuman EMEA.
Fantastic customer service
Fantastic customer service. Had a problem with the battery on the make-up mirror after 2 years. Replaced, no quibbles.
4 March 2026
Unprompted review
Reply from Simplehuman UK
Thanks so much! We’re glad we could sort the issue quickly and keep things hassle-free. Enjoy your mirror!
-Simplehuman
Outstanding customer service
I had a problem with the plastic internal bin so contacted their customer service dept. I received an email within 24 hours and less than 3 days later they had replaced the whole bin! I have to say that their customer service was outstanding, I just expected to get a replacement internal bin but no, they sent me the whole unit. Excellent service all round.
1 March 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your lovely feedback Clare!
We’re delighted we could resolve things quickly and go above expectations. Enjoy your new bin, and if you need any support again in the future please let us know!
-Simplehuman
Reached out regarding parts for my bin
Reached out regarding parts for my bin, Simple Human. Came back to me within their time scale, unfortunately couldn't help with my bin lid due to age ( probably over ten years) offer 10% off a new one. Looks like they are cheaper on Amazon anyway.
Will by another bin, not cheap but it did last.
1 March 2026
Unprompted review
Fantastic products (and long warranty…
Fantastic products (and long warranty periods),
but when I did have a warranty claim it was simple and the product was replaced quickly with no fuss or expense on my side.
3 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Dan!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Excellent service.
I have had more trouble with my simplehuman mirror but got intouch with customer service and once again they were excellent in getting a replacement sorted for me. The customer service staff were all polite and professional. Ten out of Ten.
25 February 2026
Unprompted review
Reply from Simplehuman UK
It’s wonderful to hear from customers who’ve had a positive experience with our support team. Thank you for taking the time to share your feedback.
If you ever need assistance in the future, please don’t hesitate to reach out.
-Simplehuman
Paid for order but not received
Paid for order but not received, very bad experience. Would not recommend
24 February 2026
Unprompted review
Reply from Simplehuman UK
Hello Raj,
Thank you for your review, I'm sorry you had some issues with your delivery.
I have reviewed your case and can see that the order was placed with the wrong address, we changed the address on our system but the original order information had already gone through to FedEx including the wrongly inputted address. This has resulted in issues with the delivery of your order.
I have reached out to you directly to resolve.
Update 04/03 - This order has now been refunded as requested by yourself. If you require any further support please do reach out to my team.
- Chloe Whitton
Customer Support Manager, Simplehuman EMEA.
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