Simplehuman UK Reviews 

I have had more trouble with my simplehuman mirror but got intouch with customer service and once again they were excellent in getting a replacement sorted for me. The customer service staff were all polite and professional. Ten out of Ten.

Paid for order but not received, very bad experience. Would not recommend

I bought my bin from Amazon, the lid broke and I contacted Simplehuman customer service for a replacement lid . They do not offer any lid replacement for my lid but they offered a complete new bin under warranty. They were ever so helpful. Very pleased with the service.

Very professional, competent, responsive and conscientious supplier. My product had a 10-year warranty (semi-round sensor can) and broke down after three and a half years of use. It was replaced without any hesitation. Well done!

SimpleHuman provided great customer service. Friendly, knowledgeable, and practical advisors resulted in a great experience. Thank you

Really well designed products and fantastic customer service. I needed to change the delivery address and they pulled out all the stops to make sure it happened. Really great company and would recommend their products and customer service experience.

Absolutely brilliant customer service. They really helped me out with my mirror issue. Would give them 10 stars if I could. Thank you Simplehuman!

Even though our trash can broke down after 5,5 years SimpleHuman gave us one free in return. They truly live up to there promise which is rare these days!

Simplehuman exceeded my expectations on trying to repair one of their 44L dual bins. I have bought a number of their bins over the years and the quality, not only of their bins but their bags has always made it a simple choice for a new bin. When I was looking for a part for the lid I was really impressed after offering them the required information that they have sent me a new bin! That is true Customer service and also a lifelong guarantee! Many thanks and I will always buy SimpleHuman bins.

I made a call about a fault part on the item I purchased an i was expecting just the part that was faulty to arrive but to my surprise a whole new bin was sent and all within a couple of days. Thank you very much for resolving my issue. I would recommend simply human to anyone as their customer service is the best.

Great support from the Simple Human team. My product was faulty within warranty period and was replaced quickly and easily. Contact with customer support was very friendly and response was to my case was within a couple hours. All in all great customer experience. 10/10

Even though we were not able to find the original payment we were sent a new product within the guarantee period. Great service!

fantastic service and help again - thank you

our product had a broken piece after using it 3 years, still warranted.
I call the support who answered very quickly and sent us a new part.

special thanks to Clarisse.

First of all I would like to thank the customer online support for the help they gave me and the email address, after I got in touch again a quick response again and after i explain the spring on the lid had broken, as a good gesture they said they would send us a new one which again we received in 2 days, only it was not just the spring but a new bin. best after service I have come across. John B

I had an issue with Simplehuman, but Chloe resolved it. Many thanks for your effort Chloe!

Great and very reactive customer service! Highly recommend

I'm writing here to warn potential buyers of a Sensor Mirror Trio @ 300 GBP. The sensor breaks and cannot be repaired.

It's beautiful, very useful and looks good quality. It comes with 5 years warranty.
However the sensor stopped working after 4.5 years.

As it was still under warranty, Simplehuman replaced it with a new one, with a caveat that the warranty is limited to the 5 years of the original one.
I accepted this, thinking it was a bad luck. But the new one broke after 1.5 year, same issue with the sensor.

I contacted Customer support over email and cannot complain on their responsiveness, clear messages, etc. They concluded, that my warranty expired and they can offer me 20% discount on the new mirror.

Why I'm writing?
1. I'm very disappointed with the quality of this product. It's expensive and it was a real treat for myself to buy it, normally I chose more reasonably priced items. But the promise of quality lured me.
2. Cost - if you do the maths: 300 GBP over 6 years (including replacement) means, you pay 50 GBP per year for the usage of this mirror. It's not a negligible cost, I'm looking for a cheaper option now.
3. My main disappointment though is the mirror cannot be repaired as it's such a waste, in the world when we're all pushed for sustainability..

Think twice before you buy one!

Have to say the product is really good and robust lasted 8 years. More importantly is the customer service ,not only did they send me a new bin but the newer one .only sent them the photos and serial number. Great service from a great product . Bit expensive but lasted 8years ,for a bin that's u use every day . None of that cheap plastic bins that won't last a year, next day delivery as well Best customer service l had in a long time. Thanks Simplehuman.