Our simple human semi round sensor bin failed after 14 months. Having contacted customer service we sent in a video and details. Despite the video file being too large to email the team stayed on the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve never had such a good response from any retailer as I’ve had from Simplehuman. Emailed response to enquiry very quickly, in fact, every email back and forth was quick. What a superb customer serv... See more
Company replied
I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the... See more
Company replied
Excellent service from Laarni. I bought the Sensor Mirror Trio Max a couple of years ago and the mirror became separated from its base rendering it unusable. I contacted Simple Human and within 24 h... See more
Company replied
Company details
Written by the company
We design tools that help people become more efficient at home Day to day life has room for improvement. That's the basic thinking behind simplehuman. Many activities in our daily routine are so basic that we take them for granted. Washing our hands, cleaning up after a meal, grooming and prepping our appearance. Through innovation and new technologies, we find ways to streamline these simple tasks. We call our products tools for efficient living.
Contact info
Level 3 Warehouse, 1 Fleur de Lis Passage , E1 6RB, London, United Kingdom
- 01491875974
- support@simplehuman.co.uk
- www.simplehuman.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent Customer Service
I bought the 30L simplehuman Touch Bar bin about 10 years ago. The lid spring mechanism had recently failed so I contacted customer services and they sent me out a brand-new bin on next-day delivery. Excellent customer service. Would thoughly recommend buying their products.
23 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Scott,
Thank you for your review, we're really glad we were able to assist you under your 10 year warranty period. Providing excellent service is always our goal, and we’re thrilled it met your expectations.
If you require any further support please do let us know.
-Simplehuman
Great customer service from Laarni
24 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Carol,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
If you ever need any further support please do let us know!
-Simplehuman
Ive had two of their fabulous mirrors…
Ive had two of their fabulous mirrors one of which had a fault. they couldn't been more helpful and so fast in the reply to my problem .
They replaced the mirror straight away.
Service is above and beyond thankyou
23 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Jackie!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Reply from Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
Extremely helpful very quickly
Extremely helpful on a difficult question which has extended the life of my most beautiful auto-illuminating wall mirrors
18 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Richard!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. I'm glad we were able to resolve the issue with your mirrors for you.
Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Great service
We love our bin - as much as you can love a bin! The design is great, and having bags that fit properly and sit neatly in place makes such a difference.
We had a small issue, sent over a photo, and within an hour a replacement had been shipped. Really impressed with how quickly it was sorted - the service couldn’t have been better.
20 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Nick!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Reply from Simplehuman UK
Hello,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
~Simplehuman
Lid on my fairly old bin broke and they…
Lid on my fairly old bin broke and they sent me a new bin under warranty. Can't get much better service than that.
19 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your recent review. We really appreciate you taking the time to let us know you are happy with the service you've received.
~Simplehuman
Amazing customer service and warranty
Amazing customer service and warranty. Replacement item speedily delivered, cannot rate highly enough!
16 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Sarah!
Thank you for taking the time to share your experience. We’re really pleased to hear that our team was able to help and that you’re happy with the replacement. Your kind words mean a lot to us.
~Simplehuman
Faultless customer service
My call to their support line was answered in less than a minute. The individual, Laarni, dealt with my issue without referral. I received a complementary bracket for my triple wall pump despite the fact that it was out of warranty by a few weeks. Faultless customer service.
13 March 2026
Unprompted review
Reply from Simplehuman UK
It’s wonderful to hear from customers who’ve had a positive experience with our support team. Thank you for taking the time to share your feedback, we will pass your kind comments onto Laarni!
If you ever need assistance in the future, please don’t hesitate to reach out.
-Simplehuman
Excellent customer service!
I own multiple Simplehuman products, and it’s great to see that the quality of their products is matched by their service.
Simplehuman truly goes above and beyond. Their team was fast, helpful, and genuinely cared about resolving my issue — something that’s rare these days.
A perfect example of how customer service should be.
17 March 2026
Unprompted review
Reply from Simplehuman UK
Hi Steve, thank you so much for your kind words! We’re thrilled to hear our products and service continue to impress.
- Simplehuman
Helpful and efficient
Helpful and efficient. Registration of my product was quickly resolved
6 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your recent review. We really appreciate you taking the time to let us know you are happy with the service you've received.
~Simplehuman
Great warranty service!
My sensor mirror just stopped working. It was within the warranty period so I contacted simplyhuman. After sending them an email with details and a video, they have now confirmed a replacement will be sent and should be with me in 2 to 3 days. Things go wrong sometimes but it is how organisations deal with the problem when it happens. I am very impressed with how they have dealt with my problem and would not hesitate to purchase from them again.
16 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Debbie, We’re so glad we could get your replacement on the way quickly! Thank you for recognizing our service! We love turning problems into positive experiences.
-Simplehuman
Great supportive company
Timely, helpful and generous support. Great company 😀
16 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Rebecca,
Thank you for your recent review. We really appreciate you taking the time to let us know you are happy with the service you've received.
~Simplehuman
Great customer service with replies to…
Great customer service with replies to the point
16 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Nikos,
Thank you for letting us know contacting our team was a smooth process! I'm glad that we resolved the issue with your bin for you.
-Simplehuman
Excellent service
Excellent service.
We’ve recently moved home and had issues with others that would class themselves as premium brands.
The service once the warranty issue was raised was faultless.
14 March 2026
Unprompted review
Reply from Simplehuman UK
Hi Sam,
We’re so glad we could make things easy during your move! Thank you for trusting us and for sharing your kind words about our service.
If you need any further support in the future please reach out!
-Simplehuman
An absolutely excellent company that…
An absolutely excellent company that treats its customers with the respect they deserve. I’ve bought loads of things from them because they’re well worth the money. I highly recommend Simplehuman
14 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Alex,
Thank you so much! We’re thrilled you’ve enjoyed our products and service over the years.
If you need any further support please let us know.
-Simplehuman
great after sales service
great after sales service
an issue with mirror - very quickly resolved.
14 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your recent review. We really appreciate you taking the time to let us know you are happy with the service you've received.
~Simplehuman
Simplehuman restored my faith in…
Simplehuman restored my faith in Corporations! After a small mishap, they went above and beyond to make things right and I sincerely appreciate it! So much so that I have just placed another order for the 10L stainless steel pedal bin as nothing on the market compares to this bin! Thanks Simplehuman!!
12 March 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
~Simplehuman
Having had our 58L bin for 5 years and…
Having had our 58L bin for 5 years and been very happy with it, it finally succumbed to its use and part of the opening mechanism broke. Happily though a couple of quick exchanges with simple human customer service and a brand new bin is on its way under warranty. Really good service and company.
11 March 2026
Unprompted review
Reply from Simplehuman UK
We’re so glad we could get you a new bin quickly Ryan! Thanks for sticking with us for 5 years, and for your kind words about our service. Enjoy your new bin!
-Simplehuman
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