Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
After a short wait at airport for the other flights to arrive I was allocated stand and transport was there and effective drop off at all hotels. Only thing that would be helpful is to provide a bus... See more
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Bus to pick me up was more than one…
Bus to pick me up was more than one hour too early. I was not ready so the bus left without me...
16 May 2026
Reply from Shuttle Direct
We’re very sorry to hear about your experience and the inconvenience this caused.
According to our records, an email with your pick-up time and pick-up point was sent to you the day before your travel date.
We understand that the bus arrived earlier than you were expecting and that you were not ready at that time. Unfortunately, in order to keep the service running on time for all passengers along the route, the driver had to continue the journey when you were not at the pick-up point.
We sincerely apologize for the disruption this caused to your travel plans. If you would like us to review your case further or explore possible options for resolution, please contact our customer support team and we will be happy to assist you.
Cheap, but that's about it
The shuttle buses are quite old with uncomfortable seats and poor air conditioning. We used this in May - I wouldn't like to use this service in the middle of summer. On our return journey the bus was 35 mins later than stated, however when we called to inquire, it was handled clearly and efficiently. The driver was also very pleasant.
16 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We sincerely apologize for the discomfort you experienced with the shuttle bus, particularly regarding the seating and air conditioning. We understand how important comfort is—especially during warmer months—and we truly appreciate you bringing this to our attention. Please be assured that your feedback will be carefully reviewed and used to improve our services moving forward.
We also regret the delay on your return journey. That said, we’re glad to hear that your inquiry was handled clearly and efficiently, and that the driver provided a pleasant experience. Your positive remarks in this regard are greatly appreciated and will be shared with our service supplier
Thank you again for your valuable feedback. It helps us identify areas where we can do better, and we hope to provide you with an improved experience in the future.
Very recommendable
It was amazing. We booked them on our trip to Corfu Island, Greece and we really can’t complain. It was a little struggle to find the stand of the company at the airport at first but besides that everything went perfectly fine. We had a whole van for ourselves and the ride was very pleasant. The driver was on time ( both times when outward AND return journey ). I can recommend this company to everyone.
5 July 2025
On time for return but from airport I…
On time for return but from airport I sat on the bus for 40 minutes before we moved which made the journey tedious!
Good drivers give them 5 stars
13 May 2026
Unprompted review
Reply from Shuttle Direct
Thank you for letting us know, and we’re sorry to hear about your experience with the driver.
This is not the level of service we aim to provide. We will address this directly with our service supplier to ensure it is reviewed with the driver and to help prevent this from happening again in the future.
We appreciate your feedback, as it helps us improve. If there’s anything else we can assist you with, please let us know.
Had someone waiting for us at airport…
Had someone waiting for us at airport to take us straight to the bus. Great connections and on time.
12 May 2026
Very easy to find at Alicante airport.
Very easy to find at Alicante airport.
Dropped us off at our hotel in Benidorm
5 May 2026
Arrival ok, way back great
The arrival (3.5.2025)was very different to our usual experience we have had with the company:
We were waited for with Name sign which was fine, but then marched outside over busy roads without looking back to us by the guy who waited for us and handed over without words to a rather grumpy driver, who didnt look at us, ask anything or say anything. The drive was very safe just not the usual cretan welcome we are used to. The pickup back to the airport (10.5.2026) on the other hand was very friendly, punctual as always and a very pleasant and safe drive to the airport as usual.
Basically we really appreciate the services and will be happy to use them again as they have been very reliable and fair in prices.
11 May 2026
1 excellent and 1 not so excellent
First pick up was a disaster. We were left waiting in BCN airport for nearly 3 hours and were greeted with rudeness and little communication. After an hour we were shipped to Terminal 2 and left there for 2 hours with no communication or information. I understand it's low season and would have happily gobe to a coffee shop and arrived at the terminal for departure. It was mainly the lack of information given.
The second transfer was excellent. Bus arrived right on time and although 2 passengers were late we still made it to the airport with enough time to spare.
Would book again as I know what to expect and very reasonable prices.
4 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the issues you encountered during your first pick-up at Barcelona Airport. Waiting for such a long time, being redirected between terminals, and especially the lack of clear communication you described is not the level of service we aim to provide. We sincerely apologize for the frustration and inconvenience this caused.
Your feedback is extremely valuable, and we will use your comments to review and improve our coordination and communication processes with our service supplier to ensure this does not happen again.
We are, however, pleased to hear that your return transfer met your expectations and that the service was punctual and efficient. It is encouraging to know that despite the initial experience, you would consider booking with us again.
Thank you once again for your honest feedback—it helps us improve and provide a better experience for all our customers.
Hours wasted and rude staff
The wait at the airport before we departed when we arrived was over an hour, we were given inaccurate information by the desk then when we finally got to the bus the driver was rude and we had a further wait. Travelling back to the airport was worse, we were over two hours on the bus travelling all over the place collecting other passengers. The journey from our hotel to the airport was only 50mins so we should have been made aware we would be hours on the bus in the heat. We also asked to be collected at a later time as our flight wasn’t until the evening and we didn’t want to have hours in the airport, the lady I spoke to on the phone was also very rude. Although it is much cheaper way to travel than taxi, I wouldn’t recommend as you waste hours to suit their schedule.
4 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us. We are very sorry to hear about the inconvenience and frustration you encountered during your transfers, particularly regarding the waiting times, the service you received, and the overall journey experience.
We would like to clarify that the service you booked was a shared shuttle transfer. This type of service is designed to be a more economical option, and as such, it involves scheduled waiting times at the airport and multiple stops to collect or drop off other passengers. For this reason, both the waiting time after arrival and the longer journey duration on your return transfer can be expected, as the route is planned to accommodate several passengers travelling to and from different locations.
That said, we sincerely apologise that this was not clearly communicated to you in advance, and for any inaccurate information you received from our staff. We are also very concerned to hear about the manner in which you were treated, both at the airport and during your phone call. This is not acceptable, and your comments will be shared with the relevant teams so that we can address these issues internally and improve our service.
We understand how important it is to make the most of your time, especially when travelling, and we regret that your experience did not meet expectations. Your feedback is extremely valuable in helping us improve both our communication and customer service.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Mixed experience
Antalya, Turkey. On time. Jerky and unsafe driving, possibly due to constant phone use. Somewhat forward with a solo female passenger, though remained polite
30 April 2026
Reply from Shuttle Direct
Thank you for your feedback. We sincerely apologize for any inconvenience or disappointment you experienced.
We appreciate you taking the time to share your comments with us. Please be assured that we will review your feedback carefully and use it to improve our services in the future.
Your input is valuable in helping us identify areas where we can do better, and we are committed to making the necessary improvements.
If there is anything else you would like to share, we are always here to listen.
Great prices and easy to book
Haven’t actually used the service yet, but the prices are excellent and the website is user friendly. My holiday isn’t until July so stay tuned for the full lowdown.
6 May 2026
Welcoming greeting
Upon arriving i was greeted with a warm welcome and accompanied to the vehicle which dropped me off at destination.
9 May 2026
NO driver waiting for me!
After 20 hours traveling, I landed in Belgrade. Once I cleared immigration and picked up luggage I reached the arrivals' hall. I was on a wheelchair, desperately looking for the driver that would take me to the hotel. The airport employee handling my wheelchair graciously offered to call Shuttle Direct and inquire about the whereabouts of my assigned driver. We were advised driver on its way, that should arrive in 10-15 minutes. This is unacceptable! Why bother to arrange airport transfer in advance, if the driver is not waiting for you? Not what I expected!
27 April 2026
Reply from Shuttle Direct
We are very sorry to hear about your experience after such a long journey, especially arriving in a wheelchair and needing assistance right away. That situation should have been handled with far more care and reliability.
You’re absolutely right that arranging an airport transfer in advance is meant to give peace of mind and ensure someone is waiting for you upon arrival. Having to wait and then be told the driver was still 10–15 minutes away is not acceptable, particularly in the circumstances you described.
We understand how stressful and frustrating this must have been after 20 hours of travel, and we sincerely apologise for the inconvenience and lack of readiness on our part. Your feedback has been taken seriously and will be shared with the service supplier to review what went wrong and prevent this from happening again.
Wonderful service from booking to meet…
Wonderful service from booking to meet at malaga airport. Lovely helpful driver too. Shuttle direct is a, great company
8 May 2026
First class service
Excellent service - both drivers on pick up and return were professional and courteous. Vehicles were very clean and communication via watzap was much appreciated. Although not the cheapest option available I was overall very pleased with the service. Thank you.
7 May 2026
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