Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
Apart from a very long wait on pick up. Excellent service and communication. Got back to the airport no bother and sent photo of collection point to reduce strsss.
Easy to use ap. Offered a refund as our hotel was not on their route as heavy traffic not allowed on the same street as the hotel. However, the drop off point was only a minute's walk to the hotel. C... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Wonderful service from booking to meet…
Wonderful service from booking to meet at malaga airport. Lovely helpful driver too. Shuttle direct is a, great company
8 May 2026
First class service
Excellent service - both drivers on pick up and return were professional and courteous. Vehicles were very clean and communication via watzap was much appreciated. Although not the cheapest option available I was overall very pleased with the service. Thank you.
7 May 2026
Absolutely brilliant service
Absolutely brilliant service. Our flight was late arriving and they went above and beyond to get us to our hotel.
3 May 2026
Friendly driver and easy booking service
6 May 2026
nice driver
2 May 2026
Excellent On time for both arrivals and pick up
On time for both arrivals and pick up. Excellent driving and very helpful and polite. Thank you
5 May 2026
ShuttleDirect.com 5* company.
ShuttleDirect.com were excellent in the service they provided. We booked to go from Malaga Airport to Marbella with a return journey for ten female travellers. We gave them the flight details and they worked out when to collect them from the airport and the return journey from Marbella. The drivers met them handled the luggage for them and was very nice and helpful. The minibus was very clean, new and comfortable and spacious. 5 star service and value for money.
1 May 2026
Unprompted review
HOLIDAY TRANSPORT.
The driver was waiting for us at the airport with a name board displayed. He spoke good English as was polite and helpful. This was the same for return journey. Very impressed with drivers, punctuality, and clean vehicles which made our journey to and from the Hotel hassle free and pleasant.
24 April 2026
Shuttle direct
i have used this company a lot but the last trip was awful, the company changed the pick up place last minute and we turned up and they did not pick us up, and ended up paying £21.00 in taxi fee. Lucky we had money on us. I have contacted them and they were answering me at first and now no contact.
Absolute awful and will advise please think twice
24 April 2026
Unprompted review
Reply from Shuttle Direct
We’re really sorry to hear about your recent experience — that’s certainly not the level of service we aim to provide.
We understand how frustrating it must have been dealing with a last-minute pickup change and then not being collected, especially when it resulted in unexpected taxi costs.
We’d like to let you know that your complaint has been responded to. Please check your inbox (and your spam/junk folder just in case) for our reply, where we’ve addressed your concerns in detail.
If you have any further questions or need additional assistance, please don’t hesitate to get back in touch.via email. We truly appreciate your past loyalty and hope we can restore your confidence in our service.
Misleading pick up information
Driver and drive was very good, however, the information provided regarding the meeting point for the driver in Faro airport and the reality are completely different. Having waited for over 20 minutes at the meeting point as advised on the travel voucher and unable to see anyone holding a sign as also advised, myself and two other passengers called the head office. At that point we are advised that you are supposed to call them when you come through arrivals. Completely misleading and not what is stated anywhere on their website or travel voucher.
21 April 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the confusion you encountered regarding the meeting point at Faro Airport. We understand how frustrating it must have been to wait without clear guidance, especially after following the instructions provided on your travel voucher. The discrepancy between the written information and the actual procedure is not acceptable, and we sincerely apologize for the inconvenience this caused you and your fellow passengers.
We are pleased to hear that once the transfer took place, both the driver and the journey met your expectations. However, your feedback about the arrival process is extremely important to us. We will be reviewing the instructions provided on our vouchers and website to ensure they are accurate, clear, and consistent, so situations like this are avoided in the future.
Thank you again for bringing this to our attention. Your comments will directly help us improve our service.
Great company to book with
Great company to book with, had to make changes 3 times to the same area but different dates, it was due to the airline cancellations it was no problem from them and no extra cost either, the company they used for the transfer contacted us directly to let us know pick up time,as did shuttle direct ,so no missing pick up time,perfect transfer
28 April 2026
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