Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
After a short wait at airport for the other flights to arrive I was allocated stand and transport was there and effective drop off at all hotels. Only thing that would be helpful is to provide a bus... See more
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Transfer from Airport and return Airport
Company very reliable was waiting with our name on a board so we could easily see our driver confirming our destination very polite and on time
On our return journey we had a different driver he confirmed our names and destination arrived on time driver very helpful with our luggage and very polite.
20 May 2026
On time clean top of range cars polite…
On time clean top of range cars polite nice drivers - perfect experience0
20 May 2026
PERECT Disaster!!
PERECT Disaster!!
My sister and me booked a transfer from Mailand-Linate to Bergamo OLD town. Driver spoke NO ENGLISH fortunately we as Germans speak italian. Unfriendly no help with the luggage. He said there is "little probIem" we have to walk a short distance to the hotel. In Bergamo NEW town at a traffic roundabout he told us to get out of the car and walk. We refused - the old town lies on a hill (100m altitude difference, approx.1 hour walk!!) Endless discussions and telephone calls with his boss Ali. He had no permit (you have to pay for it) to drive to old town. Obviously he had never been there before. We forced him to drive. In OLD town he left the car and us including luggage standing there. Arriving at the hotel after a short walk we met him there in discussion with the woman at the reception because the hotels grant the permits. No meeting point for back transfer to Airport was told. We didn`t want to risk to miss our flight back home and booked the Hotel taxi service although back transfer with Shuttle Direct was paid. Hotel arranged perfect door to door service
Lesson learned: Ask always your hotel for transfer service, they know the city and have an interest in providing the best service for you.
DON`T BOOK WITH THIS COMPANY!! You surely will regret it!
14 May 2026
Unprompted review
Reply from Shuttle Direct
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would appreciate it if you could contact us directly by email and provide all the details related to this booking, including your booking reference and a description of what happened. This will allow us to properly register your complaint and investigate the situation further.
Thank you for bringing this to our attention, and we hope to resolve this matter for you as soon as possible.
A very Long tour
The driver was picking up too many passengers.
The total time in the bus from Alanya to Antalya Aairport was 3.5 hour. We had to hurry a lot to catch our plane.
You are supposed to be in the airport 3 hours before depart time. He should know that.
17 May 2026
Unprompted review
Reply from Shuttle Direct
We sincerely apologize for the inconvenience and stressful experience you had during your transfer from Alanya to Antalya Airport.
We understand your frustration regarding the long travel time and the multiple passenger pickups along the route. We also appreciate your point about the importance of arriving at the airport well in advance before departure. Your feedback is completely valid, and we regret that this situation caused you unnecessary stress while trying to catch your flight.
Please be assured that we take your comments seriously and will use this feedback to review and improve our transfer planning and scheduling procedures to provide a better experience for our customers in the future.
Thank you for bringing this matter to our attention, and again, we apologize for the inconvenience caused.
Everything went well
Everything went well, transfers were on time, smooth and efficient, I've always used Shuttledirect
19 May 2026
Excellent service when being collected…
Excellent service when being collected from the airport. Had messages to say where to meet on arrival, very polite & helpful driver
Would definitely recommend
18 May 2026
On arrival at Palma airport we catched…
On arrival at Palma airport we catched the bus to Can-picafort. At Alcudia there was a sportevent causing traffic blocks. The driver was not aware of this what took us almost 3(!) hours to get to the hotel
9 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience, and we’re very sorry to hear about the long journey on arrival.
We understand how frustrating it must have been that the transfer from Palma airport to Can Picafort took almost three hours.
While we always aim to ensure smooth and timely transfers, situations like unexpected local events and resulting traffic disruptions are outside of our control. We do, however, understand the inconvenience this caused to your journey, especially after a flight.
We appreciate your understanding and hope that, despite the delay, you were able to enjoy the rest of your stay.
Both drivers were really helpful and…
Both drivers were really helpful and friendly
Booking was easy and straightforward would happily use them again
16 May 2026
Very reliable company- thoroughly…
Very reliable company- thoroughly recommend
16 May 2026
Unprompted review
Bus to pick me up was more than one…
Bus to pick me up was more than one hour too early. I was not ready so the bus left without me...
16 May 2026
Reply from Shuttle Direct
We’re very sorry to hear about your experience and the inconvenience this caused.
According to our records, an email with your pick-up time and pick-up point was sent to you the day before your travel date.
We understand that the bus arrived earlier than you were expecting and that you were not ready at that time. Unfortunately, in order to keep the service running on time for all passengers along the route, the driver had to continue the journey when you were not at the pick-up point.
We sincerely apologize for the disruption this caused to your travel plans. If you would like us to review your case further or explore possible options for resolution, please contact our customer support team and we will be happy to assist you.
Cheap, but that's about it
The shuttle buses are quite old with uncomfortable seats and poor air conditioning. We used this in May - I wouldn't like to use this service in the middle of summer. On our return journey the bus was 35 mins later than stated, however when we called to inquire, it was handled clearly and efficiently. The driver was also very pleasant.
16 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We sincerely apologize for the discomfort you experienced with the shuttle bus, particularly regarding the seating and air conditioning. We understand how important comfort is—especially during warmer months—and we truly appreciate you bringing this to our attention. Please be assured that your feedback will be carefully reviewed and used to improve our services moving forward.
We also regret the delay on your return journey. That said, we’re glad to hear that your inquiry was handled clearly and efficiently, and that the driver provided a pleasant experience. Your positive remarks in this regard are greatly appreciated and will be shared with our service supplier
Thank you again for your valuable feedback. It helps us identify areas where we can do better, and we hope to provide you with an improved experience in the future.
Very recommendable
It was amazing. We booked them on our trip to Corfu Island, Greece and we really can’t complain. It was a little struggle to find the stand of the company at the airport at first but besides that everything went perfectly fine. We had a whole van for ourselves and the ride was very pleasant. The driver was on time ( both times when outward AND return journey ). I can recommend this company to everyone.
5 July 2025
On time for return but from airport I…
On time for return but from airport I sat on the bus for 40 minutes before we moved which made the journey tedious!
Good drivers give them 5 stars
13 May 2026
Unprompted review
Reply from Shuttle Direct
Thank you for letting us know, and we’re sorry to hear about your experience with the driver.
This is not the level of service we aim to provide. We will address this directly with our service supplier to ensure it is reviewed with the driver and to help prevent this from happening again in the future.
We appreciate your feedback, as it helps us improve. If there’s anything else we can assist you with, please let us know.
Had someone waiting for us at airport…
Had someone waiting for us at airport to take us straight to the bus. Great connections and on time.
12 May 2026
Very easy to find at Alicante airport.
Very easy to find at Alicante airport.
Dropped us off at our hotel in Benidorm
5 May 2026
Arrival ok, way back great
The arrival (3.5.2025)was very different to our usual experience we have had with the company:
We were waited for with Name sign which was fine, but then marched outside over busy roads without looking back to us by the guy who waited for us and handed over without words to a rather grumpy driver, who didnt look at us, ask anything or say anything. The drive was very safe just not the usual cretan welcome we are used to. The pickup back to the airport (10.5.2026) on the other hand was very friendly, punctual as always and a very pleasant and safe drive to the airport as usual.
Basically we really appreciate the services and will be happy to use them again as they have been very reliable and fair in prices.
11 May 2026
1 excellent and 1 not so excellent
First pick up was a disaster. We were left waiting in BCN airport for nearly 3 hours and were greeted with rudeness and little communication. After an hour we were shipped to Terminal 2 and left there for 2 hours with no communication or information. I understand it's low season and would have happily gobe to a coffee shop and arrived at the terminal for departure. It was mainly the lack of information given.
The second transfer was excellent. Bus arrived right on time and although 2 passengers were late we still made it to the airport with enough time to spare.
Would book again as I know what to expect and very reasonable prices.
4 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the issues you encountered during your first pick-up at Barcelona Airport. Waiting for such a long time, being redirected between terminals, and especially the lack of clear communication you described is not the level of service we aim to provide. We sincerely apologize for the frustration and inconvenience this caused.
Your feedback is extremely valuable, and we will use your comments to review and improve our coordination and communication processes with our service supplier to ensure this does not happen again.
We are, however, pleased to hear that your return transfer met your expectations and that the service was punctual and efficient. It is encouraging to know that despite the initial experience, you would consider booking with us again.
Thank you once again for your honest feedback—it helps us improve and provide a better experience for all our customers.
Hours wasted and rude staff
The wait at the airport before we departed when we arrived was over an hour, we were given inaccurate information by the desk then when we finally got to the bus the driver was rude and we had a further wait. Travelling back to the airport was worse, we were over two hours on the bus travelling all over the place collecting other passengers. The journey from our hotel to the airport was only 50mins so we should have been made aware we would be hours on the bus in the heat. We also asked to be collected at a later time as our flight wasn’t until the evening and we didn’t want to have hours in the airport, the lady I spoke to on the phone was also very rude. Although it is much cheaper way to travel than taxi, I wouldn’t recommend as you waste hours to suit their schedule.
4 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us. We are very sorry to hear about the inconvenience and frustration you encountered during your transfers, particularly regarding the waiting times, the service you received, and the overall journey experience.
We would like to clarify that the service you booked was a shared shuttle transfer. This type of service is designed to be a more economical option, and as such, it involves scheduled waiting times at the airport and multiple stops to collect or drop off other passengers. For this reason, both the waiting time after arrival and the longer journey duration on your return transfer can be expected, as the route is planned to accommodate several passengers travelling to and from different locations.
That said, we sincerely apologise that this was not clearly communicated to you in advance, and for any inaccurate information you received from our staff. We are also very concerned to hear about the manner in which you were treated, both at the airport and during your phone call. This is not acceptable, and your comments will be shared with the relevant teams so that we can address these issues internally and improve our service.
We understand how important it is to make the most of your time, especially when travelling, and we regret that your experience did not meet expectations. Your feedback is extremely valuable in helping us improve both our communication and customer service.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
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