Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
After a short wait at airport for the other flights to arrive I was allocated stand and transport was there and effective drop off at all hotels. Only thing that would be helpful is to provide a bus... See more
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I am in Sidari
I am in Sidari, Corfu and the pick up time for my return transfer to the airport is 6 hours before my flight when it's been 4 hours for the last 16 years so they expect me to be at the airport 4 hours before my flight, this is not acceptable so I called them and they could not care less Do not use this company
24 June 2026
Unprompted review
We were Picked up on time
We were Picked up on time , very pleasant driver, will use again
22 June 2026
No Shuttle No Trip No Transfer
Absolutely disgusted by the appalling level of non-service I have received.
I booked and paid in full for a return transfer, only to have the entire transaction cancelled several days before the booking date. This is completely unacceptable. I had a contract in place and had paid for a service in full, yet it was simply cancelled without any proper explanation, no suitable alternative offered, and no attempt made to resolve the situation.
To cancel a fully paid booking at such short notice and leave a customer without the service they had contracted and paid for is utterly disgraceful. The complete lack of professionalism, accountability and customer care is shocking.
This has been an absolutely terrible experience from start to finish, and I am extremely dissatisfied with the way this has been handled.
22 June 2026
Reply from Shuttle Direct
We’re sorry for the experience you’ve had and the frustration this has caused.
Your booking was cancelled due to the service supplier confirming that they did not have availability for your transfer on the requested date. Unfortunately, this means the service could not be fulfilled and we were required to cancel the booking prior to the scheduled travel date.
We understand this was short notice and appreciate how disruptive this is, especially as you had already paid in full and were relying on the service. We also recognise your disappointment regarding the lack of alternatives offered at the time.
A full refund has been processed following the cancellation.
We appreciate your feedback and will be reviewing this situation with the supplier to help prevent similar issues in the future. If you need any further assistance or would like us to check the status of your refund, please contact our support team.
Absolutely shocking service
Absolutely shocking service. Don't not use this company.
I arrived at barcelona airport with my son Thursday 11th June 1 hour late due to delay. I received a phone call telling me the bus had left and the next one was 09.30 the following morning. We landed at 23.30. Was advised to get a taxi and that I would be reimbursed. The company has reneged on this now. So they charged me £60 for a bus they didn't provide and then I had to pay €250 euro for a taxi that they were never going to reimburse.
I strongly advise not to use this disgusting company.
11 June 2026
Unprompted review
Reply from Shuttle Direct
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to arrive later than expected and then face disruption to your onward transfer, especially travelling with your son.
As part of the booking made on our website, the service selected was a shared shuttle transfer. These services operate on scheduled departures, and this is explained at the time of booking. In the event of significant flight delays, where a passenger is unable to connect with the last scheduled departure, the standard procedure is to offer a seat on the next available service.
In your case, as the arrival time meant the final service had already departed, our team advised you accordingly and informed you of the next available departure the following morning. The option to arrange alternative transport, such as a taxi, was provided as a practical solution given the timing.
We also want to clarify that reimbursement for alternative transport is not automatically applicable in these circumstances, as this is not included within the terms of a shared shuttle service.
That said, we are sorry for the inconvenience and distress this situation caused. We appreciate that this was not the outcome you were hoping for, and we will review your case again internally to ensure all communications were handled correctly.
Easy to book
Easy to book, pickup was on time and journey was pleasant in vehicle
20 June 2026
Unprompted review
Holiday transfer
Excellent service waiting for us when we arrived, Very polite, helpful full driver although spoke little English this was not a problem and after all we are in Spain. Would definitely recommend and use again.
19 June 2026
Unprompted review
Great service both ways
Great service both ways. No waiting around.
Would definitely use again.
11 June 2026
Unprompted review
Great Service
Arrived on time driver’s very polite.
I will use them again and again very good price
19 June 2026
On time and no hassle
On time and no hassle. Make sure you read the documents as we thought we needed to go to terminal 1 (which we didn't) and had to get a taxi back to terminal 2 €21
18 June 2026
Efficient
Easy to locate in the airport. Very quick and efficient service. Very cheap also. Thank you.
17 June 2026
Unprompted review
Never had any problems with shuttle…
Never had any problems with shuttle direct. Always on time, polite and helpful. My first go to taxi/transfer service.
16 June 2026
Unprompted review
Your staff at the airport was very profesional
Your staff at the airport was very helpfull, positive and really profesional. The bad point is that we wait around hour and half for bus. It was schedulled for 22.30 it came around 23.00hrs.
15 June 2026
Reply from Shuttle Direct
Thank you for your feedback and for taking the time to share your experience.
We are very pleased to hear that our airport staff were helpful, positive, and professional. We will certainly pass on your kind words to the team.
At the same time, we are sorry for the waiting time you experienced. The delay you mention was due to the fact that a shared shuttle transfer had been booked. With shared services, the departure time can vary slightly as the vehicle may wait briefly for other passengers arriving on different flights before leaving the airport. This can sometimes result in short delays beyond the scheduled time.
We do understand that waiting an hour and a half is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Thank you again for your feedback, which helps us improve our service.
Excellent organisation
Excellent organisation, accurate and precise without any problems!
2 June 2026
Unprompted review
I like that the staff are nice
I like that the staff are nice, but I didn't like the waiting time. I had to wait for over an hour for other passengers to get in. It would have been cheaper and quicker for me to use public transport to get to the destination. No driver's fault, she was very polite.
13 June 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. While we're pleased to know that you found the driver polite and courteous, we understand that the extended waiting time was frustrating and impacted the overall value of the service for you.
We appreciate your comments regarding the pickup process and the length of time spent waiting for other passengers. Your feedback is important and will be shared with our service supplier as we continually look for ways to improve our service and minimize delays.
Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a smoother experience in the future.
Unfortunately the pick up was 15 mins…
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early)
I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel Bali and then Cala Finistrat
I’m a regular user of shuttle direct and this was the first time I was not 100% happy
I also arranged for my daughter and granddaughter to use shuttle direct ( Jennifer Dallas) on Thursday morning 11 th June to be dropped off at Coblanca 20 and the driver left them off at the Bali to walk down at 02.30
First time ever this has happened
I’m still using your service and have 4 more journeys booked
13 June 2026
Unprompted review
Airport Desk unable to provide time of…
Airport Desk unable to provide time of arrival and departure of shuttle from airport, no information regarding the route - if the shuttle goes via Alcudia and not directly to Puerto pollenca it can take another hour.
12 June 2026
Unprompted review
Reply from Shuttle Direct
We understand your concerns regarding the shared shuttle transfer you have booked. As this is a shared service, the exact departure time from the airport and the route taken are managed by the transfer provider on the day of arrival and can vary depending on passenger bookings and operational requirements.
Unfortunately, the airport desk is not able to provide a guaranteed arrival time at your destination or confirm in advance whether the shuttle will travel directly to Puerto Pollensa or make additional stops, such as in Alcudia, before reaching your accommodation. As shared shuttle services may include multiple drop-offs, journey times can be longer than direct private transfers.
If you require a guaranteed direct transfer with a fixed journey time, we would be happy to provide information on upgrading to a private transfer, subject to availability.
Well I booked one way and because it…
Well I booked one way and because it was so good I booked the return. The driver came 5 minutes early and no delays. Excellent service
13 June 2026
Unprompted review
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