Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
After a short wait at airport for the other flights to arrive I was allocated stand and transport was there and effective drop off at all hotels. Only thing that would be helpful is to provide a bus... See more
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No idea it would take so long to get to…
No idea it would take so long to get to Tossa de Mar 2 hours 30 mins and dropped off at bus station not hotel address. Far more quick to use public transport, never again.
9 June 2026
Reply from Shuttle Direct
Thank you for your feedback. We are very sorry to hear that your transfer experience did not meet your expectations.
We understand your frustration regarding the journey time and drop-off location. Please note that the service booked was a shared shuttle transfer, which includes multiple passenger pickups and drop-offs along the route. As a result, journey times can be significantly longer than those of private transfers or public transportation, particularly for destinations such as Tossa de Mar.
Regarding the drop-off point, shared shuttle services may use designated stops rather than providing direct hotel door-to-door service, depending on vehicle access restrictions and the supplier's operating procedures.
We sincerely apologize for the inconvenience caused and appreciate you taking the time to share your experience. Your comments have been noted and will be passed on to the transfer provider for review.
Pick up was perfectly on time
Pick up was perfectly on time. The driver was extremely courteous and friendly. Arrival at the airport was on time.
8 June 2026
Unprompted review
The bus driver to the hotel was…
The bus driver to the hotel was horrendous, we waited over an hour and a half for transportation and when he finally arrived myself my partner and three separate groups were told to follow him, he never interacted with anyone and just started walking towards the mini bus, when we arrived at his mini bus he opened the boot and walked towards the front of the bus so we started loading our suitcases in when he turned around and started shouting at us aggressively in Spanish and waving his arms around as he threw everyone’s suitcases out of the boot,when we all said we didn’t speak Spanish he simply walked away it was an extremely uncomfortable situation for everyone involved and nobody felt comfortable the entire ride, however the driver we had from the hotel to the airport was excellent and extremely friendly and professional.
7 June 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback, and we are very sorry for the experience you had with the transfer service on arrival.
What you described is not the standard we expect at all. The long wait, lack of communication, and especially the driver’s behaviour are unacceptable and would have understandably made the situation feel stressful and uncomfortable for you and the other passengers. We appreciate you explaining this in detail, as it helps us take it seriously and address it properly with the transport provider.
We are glad to hear that your return journey to the airport was handled professionally and that the driver on that leg provided a positive experience, but we understand that this does not make up for the disruption and distress you experienced at the start of your stay.
Please be assured that we will be escalating this incident to our local transport partner for investigation and corrective action, including the driver’s conduct and the delays in service. We will also review procedures to ensure clearer communication and better handling of group arrivals in the future.
Thank you again for your honest feedback, and we’re sorry that your holiday began on such a difficult note.
Great overall experience
Booking process was very easy and fast. Driver was already waiting for us when we landed and picked us up exactly on time at the hotel on our departure day. Nice and clean mini van. Fair price. Excellent service. Would book any time again.
28 May 2026
We had an excellent experience from…
We had an excellent experience from start to finish. Our driver was waiting for us when we passed through customers with a clear sign. He spoke very good English and stopped on the way to the villa to buy us all a bottle of water….nice touch! Excellent return experience with the company communicating with us prior to pick up to confirm time and location. Another smooth journey on way back to airport.
30 May 2026
Unprompted review
Great experience
Driver was prompt, and very friendly. Would definitely use again.
7 June 2026
Unprompted review
Great value, stress-free, early morning airport transfer
Despite an early flight 60km away, we were in safe hands with Shuttle Direct. Booking was simple, with a great value rate. After ringing to confirm, received a pick-up time and then the journey was smooth arriving well in advance of the flight.
Highly recommended. Journey was Aiya Napa - Larnaca Airport for 8am flight.
30 May 2026
Awful experience.
Awful experience.
I genuinely didn't expect service like this in Europe in 2026.
I booked an airport transfer with Shuttle Direct from Tossa de Mar to Girona Airport for an early morning pickup. The evening before the journey, the company changed the pickup location. The next morning, I went to the revised location exactly as instructed, but no driver arrived.
When I called the company, I was told the driver had gone to the original pickup location and marked me as a no-show. I contacted them only 8 minutes after this happened, but the driver refused to return and collect me, despite the fact that the pickup location had been changed by the company the night before.
I have documentation showing the booking confirmation and the change of pickup location, as well as CCTV evidence and witness statements confirming that no vehicle arrived at the revised pickup point.
What disappointed me most was the company's response afterwards. Despite the evidence, they would not acknowledge any error, refund the transfer that was not provided, or reimburse the €75 I had to spend on alternative transport to make my flight.
Mistakes can happen, but refusing to take responsibility or resolve the issue fairly is unacceptable. Based on my experience, I would not use Shuttle Direct again.
Youtube:
Shuttle Direct Review: Do NOT book! (They cost me a taxi €75 at 7am)
REPLY TO SHUTTLE DIRECT:
Thank you for the generic response. I will not be posting sensitive booking references or personal data in a public forum. I already went through your formal complaints procedure 3 months ago and provided comprehensive, undeniable proof of the failure of service, only to be completely dismissed by your team.
If your customer relations team is genuinely serious about a "thorough investigation" and an appropriate resolution, you already have my full case history, proof, and email address on file from my previous correspondence. The ball is in your court to review that existing file and initiate contact with a refund offer. I will update this review further if a genuine resolution is actually delivered.
23 April 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience and disappointment you have experienced. We understand your concerns and regret that your experience did not meet your expectations.
If you would like us to review your complaint further, please feel free to contact us again by email with any additional details. We will be happy to investigate the matter thoroughly and work toward an appropriate resolution.
Thank you for giving us the opportunity to address your concerns. We look forward to hearing from you.
Punctual and courteous
Punctual, good communication via email and text, as trip was approaching. Lovely greeting on our arrival at the airport and very courteous, friendly drivers on both incoming & outgoing journeys. Mini buses were exceptionally clean and had appropriate safety seating for our children. Easy to book online. Would recommend
30 May 2026
Unprompted review
Average expoerience
The outbound bus from the airport took about 40 minutes to arrive and another 30 minutes to depart. The Trip to the airport was in a minibus, which was sweating hot as no aircon
5 June 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your feedback, and we are sorry to hear that your transfer experience was not as comfortable as expected.
We would like to clarify that a shared shuttle transfer service was booked and paid for, which operates with multiple passengers and scheduled stops. Because of this, there can occasionally be waiting times on arrival and departure.
Regarding your return journey, we are sorry that the minibus felt uncomfortably hot. The lack of effective air conditioning is certainly not the experience we aim to provide, and we understand how unpleasant that must have been.
We appreciate you taking the time to highlight these issues, and your comments will be passed on to the transport provider so they can review service and vehicle conditions.
Pick up at a sensible time and at place…
Pick up at a sensible time and at place which can be found easily. Taxis is more reliable
6 June 2026
Reply from Shuttle Direct
Thank you for your feedback, and we’re truly sorry for the bad experience you had.
We understand how frustrating this must have been, and this is not the level of service we aim to provide. We appreciate you taking the time to let us know what happened. Your comments are very valuable, and we will review them carefully and use them to improve our services going forward.
If there is anything we can do to make this right or assist you further, please don’t hesitate to reach out.
Our driver was fabulous
Our driver was fabulous! He provided very detailed instructions on how to meet him and ample helpful information about the city during our extended rush-hour drive to the hotel. I believe we got great value from this pre-paid service.
5 June 2026
Unprompted review
I would highly recommend this company!
Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and respectful, I would’ve scored a 5 if we hadn’t been kept waiting!
5 June 2026
Awful, untrustworthy
There were issues with transfers and although the company was using a third party transfer company for this who were ultimately at fault, there was limited understanding and empathy to my situation and in fact I feel as though I was not believed by this company on my account only the situation, whereby the third party lied about their part in the situation. No responsibility was taken, no refund or compensation offered. Wholly untrustworthy company altogether. No trust and therefore future transfer canceled. I will not be using this company again and would not recommend
29 May 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience and understand how frustrating this situation must have been.
We are particularly concerned to hear that you felt your concerns were not fully understood or that you did not receive the level of empathy and support you expected. Providing a positive customer experience is important to us, and we regret that we did not meet your expectations in this instance.
We would appreciate the opportunity to review your case again and better understand the circumstances surrounding your experience. Please contact us directly by email with your booking details and any relevant information, and our team will conduct a further review of the matter.
Thank you for bringing your concerns to our attention. We value all customer feedback and would welcome the chance to reassess the situation.
It was good one
It was good one, our flight was delayed by an hour but with that issue still everything went smoothly
4 June 2026
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