Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
After a short wait at airport for the other flights to arrive I was allocated stand and transport was there and effective drop off at all hotels. Only thing that would be helpful is to provide a bus... See more
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Fast friendly service
Easy reliable service
Nice clean buses
Would definitely recommend
30 June 2026
Excellent service on time for both…
Excellent service on time for both collections. Our flight was delayed yet the driver was available as soon as we walk luggage control.
26 June 2026
My flight was 7 hrs late landing at 4am…
My flight was 7 hrs late landing at 4am but there was still a driver there to pick me up . Great service , drivers and cars .
28 June 2026
Unprompted review
Ask the customer
Assumed the Driver was telling the truth when he said I had insulted him when it was him that was carrying out his duties as per the voucher.
23 June 2026
Reply from Shuttle Direct
We are sorry to hear about your experience.
To ensure we can properly investigate and follow up on this matter, we kindly ask that you contact us directly by email with all the relevant information, including the date of travel, your booking reference, and a detailed description of what happened.
Unfortunately, without receiving this information directly from you, we will not be able to proceed with our investigation or follow up on your complaint.
Experience was great
Experience was great - drivers reached out in advance to confirm location and timing for pick up, which worked well. Vehicles high quality as was standard of service
29 June 2026
This was by far the most unpleasant…
This was by far the most unpleasant driver we have ever had.
He arrived 30 minutes late because he had apparently gone to the wrong hotel. When he finally arrived, we didn’t receive any apology at all. We were already stressed because we needed to catch our flight.
Halfway through the journey, he wanted to stop for a break. We told him that it wasn’t necessary since he had already been late and we would risk missing our flight if he stopped. He mumbled something in Turkish and called your customer service, claiming that he couldn’t understand us because we only spoke English (I understand a little Turkish). Despite this, he stopped anyway, simply saying, “5 minutes,” and got out to smoke a cigarette. He was so rude and frightened our children with the way he spoke, and showed no sense of customer service. The car smelled bad and was dirty.
We continued driving, and as we approached the airport, he asked, “Terminal 2?” We replied that we didn’t know and that he should have that information. He then called your customer service again. Shouldn’t you have communicated our terminal to him before the journey began?
When we finally arrived at the airport, he opened the trunk but didn’t help us with our luggage at all.
We were the very last passengers to check in, only making it at the last possible moment. If he had arrived on time, we would not have had to go through all that stress.
29 June 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your experience, and we are very sorry to hear about the situation you described. This is certainly not the level of service we aim to provide, especially when it comes to punctuality, communication, and customer care.
We fully understand how stressful this must have been for you and your family, particularly with your flight connection at stake. The behaviour you reported, as well as the condition of the vehicle, is not acceptable.
We are currently investigating this matter directly with our service supplier and will review all aspects of the journey, including timing, conduct, and service standards. We will be in touch with you again as soon as we receive their feedback and have more information to share.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience and distress caused.
To long on the bus
23 June 2026
Reply from Shuttle Direct
Thank you for your feedback, and we are sorry to hear the journey felt too long on the bus.
Because this was a shared shuttle service, the route can take longer than a private transfer as we may need to make additional stops to pick up or drop off other passengers. This can sometimes extend the overall travel time.
We understand this may not have met your expectations and we’ll take your comments into account when reviewing our service information to ensure this is clearer for future customers.
If you’d like, we can also help you explore private transfer options for a faster, more direct journey next time.
The service you provided was excellent
The service you provided was excellent. We arrived at the airport and had a phone call while waiting for our luggage informing us where to go to meet the rep. The bus journey was efficient and the driver friendly. 2 days before our return we received an email confirming our pick up place and time. The real time tracking was an excellent touch so we could track the bus right up to our pick up and it was also on time. Again the driver was friendly and efficient. We will definitely recommend your company and use the service again. Thank you
27 June 2026
Bizim transfer 5 star
Bizim transfer 5 star , arrived to hotel exactly on time.
24 June 2026
Unprompted review
Shuttledirect - Highly recommended
I have used Shuttledirect for private transfers for over 10 years and highly recommend them. I recently booked return private transfers for my daughter, partner and toddler . The drivers each way were on time, professional and friendly. Cost of transfers was also great The vehicals were immaculate. Overall a 10 out of 10. Thank you Shuttledirect!
25 June 2026
Unprompted review
Arrived on time
Arrived on time, driver was good.
Not happy about the big sign asking for “ tips”.
I worked for 50 yrs and never got a tip in my life.
25 June 2026
Unprompted review
pleasant staff and drivers.good on time…
pleasant staff and drivers.good on time safe journeys both ways
25 June 2026
Myself and elderly mother were greeted…
Myself and elderly mother were greeted in arrivals by friendly representative who confirmed which hotel we were going to. The bus only had two drop offs so short journey to our resort. However bus driver did not take us to hotel but left us no where near with at least a 15 minute walk for us to find our hotel.
17 June 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience, and we are very sorry to hear about the inconvenience you and your elderly mother encountered on your arrival. We completely understand how difficult and frustrating it must have been to be left a 15-minute walk from your hotel after a journey, especially when expecting a closer drop-off.
Shared shuttle services do operate with pre-assigned pick-up and drop-off points set by the transport provider.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Precise
Precise, polite, reliable. My absolute recommendation as a loyal client. Thank you!
24 June 2026
Do not book with this company !!!
Do not book with this company !!!
We booked transfer in Tenerife
I still have the booking confirmation
They failed to pick us up and when we called they told us to get a taxi and keep the receipt!
They then refused to refund us or reimburse us !!!
I have provided proof of voucher and receipt but they will not accept any failure of service and will not engage
Appalling service
31 May 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your message, and we are sorry to hear about the frustration and inconvenience you experienced regarding your transfer in Tenerife.
We take all service concerns seriously, and your complaint has been fully reviewed and investigated by our team, including the details of your booking, the reported missed pick-up, and the supporting documentation you provided. Following this review, a final outcome has already been reached and communicated to you directly.
We understand this is not the resolution you were hoping for, however we are unable to change the decision previously provided. As advised in our prior correspondence, the matter has been handled in line with our terms and the information available to us at the time of investigation.
We appreciate you taking the time to raise your concerns, and we are sorry that your experience did not meet expectations. At this stage, we consider the matter closed.
Return shuttle from Puerto Pollensa
Pick up arrived on time. We were transported to Palma airport promptly and in a very comfortable minivan. Driver very courteous and helpful.
Will definitely use again when we return to Majorca.
23 June 2026
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