On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
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What people talk about most
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The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Collection was on time in what appeared a new / very clean bus. The driver made good.progress and clearly knew her route. The only issue I have with the service is that I never received the email co... See more
Company replied
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great Transfer
I have just returned from Spain where I used Shuttle Direct for my transfer from Malaga Airport to Nerja. From the moment I located them at the lighthouse outside the airport they were a delight to deal with. Travelling alone I had been nervous about the transfer prior to my holiday but I needn’t have been. They were punctual, well organised, polite and friendly , as was my driver, delivering a smooth door to door service. I received a confirmation email a couple of days before my return journey with the pick up time which also put my mind at ease. Reasonably priced , my experience with Shuttle Direct was all positive and I wouldn’t hesitate to book with them again. 😊
15 May 2026
Unprompted review
Mixed bag
Transfer from the airport to our accommodation was perfect. The driver messaged when our flight had landed, and waited patiently as we queued for passport control. However, the transfer back to the airport from our accommodation was a different story. After waiting for 10 minutes past the advised pickup time to allow for traffic, I called the transport company, but there was no answer. I was eventually contacted by the driver, who advised that they were 20 minutes away. I wasn't comfortable waiting any longer, and the driver thankfully offered to book a replacement Uber for us.
19 May 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your feedback with us.
We’re very pleased to hear that your airport transfer to the accommodation went smoothly and that the driver provided a good service upon your arrival. However, we are very sorry to learn about the issues you experienced with your return transfer to the airport.
We completely understand how stressful and frustrating this situation must have been, especially when trying to ensure you arrived at the airport on time. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to investigate this matter further with our transport partner. Please contact us directly by email with your booking details so we can look into what happened and assist you further.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Transfer from Airport and return Airport
Company very reliable was waiting with our name on a board so we could easily see our driver confirming our destination very polite and on time
On our return journey we had a different driver he confirmed our names and destination arrived on time driver very helpful with our luggage and very polite.
20 May 2026
On time clean top of range cars polite…
On time clean top of range cars polite nice drivers - perfect experience0
20 May 2026
PERECT Disaster!!
PERECT Disaster!!
My sister and me booked a transfer from Mailand-Linate to Bergamo OLD town. Driver spoke NO ENGLISH fortunately we as Germans speak italian. Unfriendly no help with the luggage. He said there is "little probIem" we have to walk a short distance to the hotel. In Bergamo NEW town at a traffic roundabout he told us to get out of the car and walk. We refused - the old town lies on a hill (100m altitude difference, approx.1 hour walk!!) Endless discussions and telephone calls with his boss Ali. He had no permit (you have to pay for it) to drive to old town. Obviously he had never been there before. We forced him to drive. In OLD town he left the car and us including luggage standing there. Arriving at the hotel after a short walk we met him there in discussion with the woman at the reception because the hotels grant the permits. No meeting point for back transfer to Airport was told. We didn`t want to risk to miss our flight back home and booked the Hotel taxi service although back transfer with Shuttle Direct was paid. Hotel arranged perfect door to door service
Lesson learned: Ask always your hotel for transfer service, they know the city and have an interest in providing the best service for you.
DON`T BOOK WITH THIS COMPANY!! You surely will regret it!
14 May 2026
Unprompted review
Reply from Shuttle Direct
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would appreciate it if you could contact us directly by email and provide all the details related to this booking, including your booking reference and a description of what happened. This will allow us to properly register your complaint and investigate the situation further.
Thank you for bringing this to our attention, and we hope to resolve this matter for you as soon as possible.
A very Long tour
The driver was picking up too many passengers.
The total time in the bus from Alanya to Antalya Aairport was 3.5 hour. We had to hurry a lot to catch our plane.
You are supposed to be in the airport 3 hours before depart time. He should know that.
17 May 2026
Unprompted review
Reply from Shuttle Direct
We sincerely apologize for the inconvenience and stressful experience you had during your transfer from Alanya to Antalya Airport.
We understand your frustration regarding the long travel time and the multiple passenger pickups along the route. We also appreciate your point about the importance of arriving at the airport well in advance before departure. Your feedback is completely valid, and we regret that this situation caused you unnecessary stress while trying to catch your flight.
Please be assured that we take your comments seriously and will use this feedback to review and improve our transfer planning and scheduling procedures to provide a better experience for our customers in the future.
Thank you for bringing this matter to our attention, and again, we apologize for the inconvenience caused.
Everything went well
Everything went well, transfers were on time, smooth and efficient, I've always used Shuttledirect
19 May 2026
Excellent service when being collected…
Excellent service when being collected from the airport. Had messages to say where to meet on arrival, very polite & helpful driver
Would definitely recommend
18 May 2026
The instructions were straight forward
The instructions were straight forward. There was someone there to meet you. I was only waiting 10 minutes when we were in the bus and ready to go. So efficient.
17 May 2026
Unprompted review
On arrival at Palma airport we catched…
On arrival at Palma airport we catched the bus to Can-picafort. At Alcudia there was a sportevent causing traffic blocks. The driver was not aware of this what took us almost 3(!) hours to get to the hotel
9 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience, and we’re very sorry to hear about the long journey on arrival.
We understand how frustrating it must have been that the transfer from Palma airport to Can Picafort took almost three hours.
While we always aim to ensure smooth and timely transfers, situations like unexpected local events and resulting traffic disruptions are outside of our control. We do, however, understand the inconvenience this caused to your journey, especially after a flight.
We appreciate your understanding and hope that, despite the delay, you were able to enjoy the rest of your stay.
Both drivers were really helpful and…
Both drivers were really helpful and friendly
Booking was easy and straightforward would happily use them again
16 May 2026
Very reliable company- thoroughly…
Very reliable company- thoroughly recommend
16 May 2026
Unprompted review
Bus to pick me up was more than one…
Bus to pick me up was more than one hour too early. I was not ready so the bus left without me...
16 May 2026
Reply from Shuttle Direct
We’re very sorry to hear about your experience and the inconvenience this caused.
According to our records, an email with your pick-up time and pick-up point was sent to you the day before your travel date.
We understand that the bus arrived earlier than you were expecting and that you were not ready at that time. Unfortunately, in order to keep the service running on time for all passengers along the route, the driver had to continue the journey when you were not at the pick-up point.
We sincerely apologize for the disruption this caused to your travel plans. If you would like us to review your case further or explore possible options for resolution, please contact our customer support team and we will be happy to assist you.
Cheap, but that's about it
The shuttle buses are quite old with uncomfortable seats and poor air conditioning. We used this in May - I wouldn't like to use this service in the middle of summer. On our return journey the bus was 35 mins later than stated, however when we called to inquire, it was handled clearly and efficiently. The driver was also very pleasant.
16 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We sincerely apologize for the discomfort you experienced with the shuttle bus, particularly regarding the seating and air conditioning. We understand how important comfort is—especially during warmer months—and we truly appreciate you bringing this to our attention. Please be assured that your feedback will be carefully reviewed and used to improve our services moving forward.
We also regret the delay on your return journey. That said, we’re glad to hear that your inquiry was handled clearly and efficiently, and that the driver provided a pleasant experience. Your positive remarks in this regard are greatly appreciated and will be shared with our service supplier
Thank you again for your valuable feedback. It helps us identify areas where we can do better, and we hope to provide you with an improved experience in the future.
Very recommendable
It was amazing. We booked them on our trip to Corfu Island, Greece and we really can’t complain. It was a little struggle to find the stand of the company at the airport at first but besides that everything went perfectly fine. We had a whole van for ourselves and the ride was very pleasant. The driver was on time ( both times when outward AND return journey ). I can recommend this company to everyone.
5 July 2025
On time for return but from airport I…
On time for return but from airport I sat on the bus for 40 minutes before we moved which made the journey tedious!
Good drivers give them 5 stars
13 May 2026
Unprompted review
Reply from Shuttle Direct
Thank you for letting us know, and we’re sorry to hear about your experience with the driver.
This is not the level of service we aim to provide. We will address this directly with our service supplier to ensure it is reviewed with the driver and to help prevent this from happening again in the future.
We appreciate your feedback, as it helps us improve. If there’s anything else we can assist you with, please let us know.
Had someone waiting for us at airport…
Had someone waiting for us at airport to take us straight to the bus. Great connections and on time.
12 May 2026
Very easy to find at Alicante airport.
Very easy to find at Alicante airport.
Dropped us off at our hotel in Benidorm
5 May 2026
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