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SHOEBACCA Reviews 

1,144
•
TrustScore 2 out of 5

2.1

Shoe Store
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Rated 1 out of 5 stars

I ordered a pair of light blue and pink volleyball shoes and received a green pair of shoes I never heard of before. I called to get it corrected. The will only refund me after I send the wrong pair b... See more

Rated 1 out of 5 stars

Did not send 2 pairs of shoes ordered. Sent several emails to customer service with no response. Seems like there are no humans that work in Customer Service.

Rated 1 out of 5 stars

DONT DO BUSINESS WITH SHOEBACCA Peregrine 13 Trail Running Shoes $54.95 11 / Medium As you can see there is no mention they are women's. I sent an email 3 minutes after ordering to cancel once th... See more

Rated 5 out of 5 stars

My experience has been great for every pair of shoes I have bought from SHOEBACCA. I have purchased several pairs of shoes online, from SHOEBACCA in the last few months. The ordering process has been... See more

Company details

  1. Shoe Store

Information provided by various external sources

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.1

All reviews

(1,144)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Products!

I received my items promptly from Shoebacca. The quality if my merchandise was superb. I will purchase from them again

23 April 2023
Unprompted review
Rated 5 out of 5 stars

great shopping experience

great company, very impressed! Shoebacca had the best design selection and price on the shoe style I was interested in. It was easy to order, shipping was fast and secure, perfect packaging. Will absolutely order again and recommend to friends and family members, thank you!

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Found exactly what I wanted

Found exactly what I wanted, half price, and such quick delivery! I appreciate all of it. I also called and spoke with a representative who was very helpful. Excellent experience!

12 April 2023
Unprompted review
Rated 1 out of 5 stars

Received Wrong Shoes -- But won't be charged a restocking fee!!

I ordered a pair of slides but received a totally different pair of shoes. I called to let them know of the error. The rep was extremely nice and apologized for the mistake. I was sent a return label and instructed to take them to a ups location to send them back. I was assured I would not have to pay the restocking fee. Damn nice of them. The shoes I ordered are now out of stock and discontinued. Now I have to find a ups location and run them there and wait for my reimbursement. Order shoes online to save time but end up with another errand on my to do list -- my first and last experience with Shoebacca.

21 April 2023
Unprompted review
Rated 3 out of 5 stars

The shoes were fine but I accidentally…

The shoes were fine but I accidentally ordered a pair of shoes and immediately got on the phone to try and cancel the order and emailed customer service and they sent the shoes anyway and for some reason I had to wait for them to come by ups just to turn around and send them right back. Maybe they aren’t able to stop the order from going out I just thought it was kinda odd they wouldn’t just cancel it and refund my money since I called right after the order went through

9 April 2023
Unprompted review

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