Shearings must be doing well. I tried on 2 consecutive days to make changes to a holiday we booked for 2027. Changes which couldn't be made on line. Told on phone nobody available to ring us back. Twi... See more
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Just come back from a weekend in London, where we saw the sights of London and saw ABBA Voyage. Went with my two sisters and our mum, who has some mobility issues. Our driver/tour guide was a love... See more
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Just got back from our coach trip to Abba Voyage it was absolutely amazing. Our coach driver was James he was brilliant and very helpful, showing different points of interest on the trips out. I have... See more
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Hi. Me and my mom went on a coach trip 13th -17th July 2026 to Newcastle & Northumberland coast . Our Drivers name was Robin from Cardiff. I must say.. He was amazing :D <3. Absolutely fantastic from... See more
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Company details
About Shearings Holidays
Written by the company
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Written by the company
- First come, first served!
- Festive breaks are going faster than the chocolate behind door one! Grab yours now…
Contact info
Sunway House, Canklow Meadows, S60 2XR, Rotherham, United Kingdom
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
4.2
Great
13K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Helpful customer service.
Helpful customer service on both occasions that I contacted Shearings Holidays and I appreciated the kindness of Som and senior colleague David for their understanding and reasoning.
18 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Excellent.
Excellent office staff, who know what they are talking about, and are interested in their jobs The manner in which they talk to you is articulate and caring!
23 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Booking was so easy and by telephone…the venue was Mamma Mia London
Booking was so easy and by telephone ..helpful considerate and a pleasure talking to them..the short break wascto Mamma Mia in London..the coach was clean and Steve the driver smartly dressed..He made sure we was all organised and kept us upto date with information ge was funny and went out of his way to make sure everyone was happy
20 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found our service professional and very helpful. It’s always great to know our team is meeting expectations and providing the support our customers need.
Thank you again for your kind feedback. We look forward to welcoming you on another Leger holiday in the future.
Kind regards,
Customer Relations (SB)
New to Coach holidays
First time venturing on a coach holiday, so a bit apprehensive!
Decided to speak to Representative rather than book on line.
Their staff member (sorry haven't got his name) was excellent.
Put my mind at rest as answered all my questions fully and was helpful.
23 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your lovely 5-star review, Anne.
We're delighted to hear that your first coach holiday experience with Shearings got off to such a positive start. It's wonderful that our representative was able to answer all your questions, put your mind at ease, and provide such helpful and reassuring support when booking.
We're very pleased we could help make your introduction to coach holidays a positive one, and we hope this is the first of many enjoyable trips with us.
Warm regards,
Customer Relations (SB)
Shearings Devon Steam Train and Steamboat Experience
First of all, I would like to congratulate our driver, Mike, who took us smoothly and considerately to our destination, The Esplanade Hotel, in Paignton, Devon. En-route he did the regular stop, and later in the journey, asked if we wanted a 2nd stop, but everyone said no, we just wanted to get there.
I think, if it wasn't for him, the whole trip would have been a disaster. He gets a gold medal from us.
However, as soon as we got into the hotel, it was the start of a downward journey. Our room was minute, just about able to fit a double bed in and 1 bedside cabinet. When you went to the toilet/shower, you tried to open the door, but you couldn't get into it as the bed was in the way. We had to move the bed to get in, and there, under the bed was open coffee and tea wrappers, pen's, tissues etc, the room had been cleaned only superficially, dust and dirt were on the surfaces.
We asked to change rooms, as the ground floor room was actually up 3 stairs, so my mobility scooter had to be carried up these. But the hotel said there were no other rooms available, they were not particularly helpful, nor it seemed sympathetic. Both Shearings and the hotel had been advised of my mobility issues, and my claustrophobia which prevents me using the lift, and stairs are a big challenge to me.
The hotel had nowhere to sit outside to take advantage of bring opposite the beach.
The staff were friendly and helpful.
The food: The breakfasts
weren't too bad at all, but the evening meals were terrible.
The soup tasted like just water. The Fish and Chips was the cheapest budget meal you can find, it was like it was reconstituted fish, not an actual real fish, grey in colour and rock hard.
Once there, we found the hotel the place had been used for housing asylum seekers 2 months beforehand and now in addition to accepting Shearings guests, also accommodates homeless people.
Although I have nothing against homeless people and sympathise with their plight, I don't think it is acceptable to have them staying in the same hotel as people who are paying a vast amount of money to stay.
They were very friendly, but also bringing in people with them that were not staying in the hotel, which was not a comfortable situation.
Also, the noise that was coming from some of the rooms kept us awake. They were playing football and loud music, which prevented us from getting a decent nights sleep.
I have never been on a Shearings holiday before and given this experience, I will be most unlikely to use them again.
19 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback, Rita.
We're very pleased to hear that Mike provided such a smooth and considerate journey and that his support throughout the travel made a positive impression. We will make sure your kind comments are passed on to him.
However, we're very sorry to read about the issues you experienced at the Esplanade Hotel. We appreciate your concerns regarding the size and cleanliness of your room, and we're particularly sorry to hear that the accommodation did not meet your needs given the mobility and accessibility requirements you advised in advance. We also understand how frustrating it must have been that a suitable alternative room was not available at the time.
We're further sorry to hear that aspects of the dining experience and the overall environment at the hotel affected your comfort and rest during your stay. We recognise how important a peaceful and suitable setting is, especially when travelling.
Thank you again for your review, and we're sorry that this holiday did not meet your expectations.
Warm regards,
Customer Relations (SB)
The young girl I spoke to on the phone…
The young girl I spoke to on the phone was really helpful and pleasant
23 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Holiday to holy island and northumbrian coast…
Booked by phone with shearings who were very helpful and keen to ensure all queries were answered. Really enjoyed the holiday which was to holy island and the Northumberland coast. Went to a variety of places. Pat the driver for the main coach was fantastic. Very keen to ensure we all had an excellent holiday and where appropriate swopped the places round some days. He couldn't have been more helpful and was very good at explaining the best sites to see and how to get there. We stayed at the leonardo hotel, Newcastle. The bedroom was lovely and very spacious and clean, the staff couldn't do enough to help. Food was nothing fancy but satisfactory. Would definitely stay again. Only problem was on the feeder coach coming into the interchange at skelton lake. I'm not sure if he was new (he got a bit lost at selby) but the driver didn't explain the procedure when we arrived there so this caused quite a bit of confusion.Hence the four stars.
15 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your 4-star review, Julie.
We're delighted to hear that you enjoyed your holiday to Holy Island and the Northumberland coast. It's lovely to know that our phone reservations team were helpful and able to answer your questions, and that you were able to make the most of the variety of places visited during your trip.
We're especially pleased to hear your kind comments about Pat. His flexibility, local knowledge and commitment to ensuring everyone had an enjoyable experience are exactly what we aim for, and we know he will really appreciate your feedback.
It's also great to hear that you were happy with your stay at the Leonardo Hotel in Newcastle, and that you found the room comfortable and the staff helpful.
However, we're sorry to hear about the confusion on your feeder coach journey and understand how unclear communication on arrival would have caused frustration. Your feedback on this has been noted and will be shared with the relevant operations team for review.
Thank you again for taking the time to share your experience. We hope to welcome you on another Shearings holiday in the future.
Warm regards,
Customer Relations (SB)
I had difficulty making my booking on…
I had difficulty making my booking on line so I called Shearings the man I spoke to was extremely helpful and managed to get my booking for me
22 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Booking made easy
As have only booked I can only comment on ease of booking
22 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your 4-star review, Joan.
We’re pleased to hear that you found the booking process easy and straightforward. We appreciate you taking the time to share your initial feedback, and we hope the rest of your holiday experience with us is just as positive.
If there’s anything you need ahead of your departure, please don’t hesitate to get in touch.
Warm regards,
Customer Relations (SB)
Josh was very helpful and efficient.
Josh was very helpful and efficient.
He explained everything and the booking couldn’t have been easier.
22 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Very helpful call when I asked for more…
Very helpful call when I asked for more details about a holiday. Lots of helpful information and so decided to book there and then. Now looking forward to my holiday i. December.
22 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Very pleasant helpful guy
Very pleasant helpful guy
Made my booking easy
21 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Kingdom of Northumbria - 5 days
Bullet point review:
GOOD STUFF
1. Hotel was utterly fantastic. Slaley Hall was a spa with multiple golf courses and food and service to match.
2. Tour itinerary was excellent - Seahouses, Farne Islands boat trip (puffins), Hexham (roman ruins and Hadrian's Wall), and Alnwick Castle and town.
3. Driver Michael was very agreeable and pleasant with personal greetings each day and was very patient and considerate with the older oldies.
NOT SO GOOD
4. The pick-up route included changing vehicles four times, eight stop-offs to pick up passengers, and a circuitous route from East Anglia on the east coast to Northumberland also on the east coast via Rugby in Warwickshire which is nearly in Wales.
5. Hotel buffet breakfast was excellent. Dinner was also excellent but very slow taking over an hour and a half to deliver two courses. Perfectly appropriate for a posh family gathering or date night but an interminable wait for a gaggle of tired coach-tourers gagging for some fodder.
6. The Home Connect service was not available to us as we live 13 miles from the pick-up point and the top limit for this service is 10 miles. This means (apart from an Orkney trip previously booked before realising this) this will be our last trip with Shearings. As we've been loyal customers with Shearings and Leger since 1997 travelling over 30 times with them this seems an unfortunately minor and petty way to end our relationship. Yes, we've been dumped. I shall cry on my pillow tonight...
SUMMARY
7. A really good little short tour. Lots of variety and lots to see and do with a sublimely good hotel to return to every day. Recommended.
15 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to leave such a detailed 4-star review.
We're delighted to hear that you enjoyed your holiday overall and that Slaley Hall exceeded your expectations. It's wonderful to know that you appreciated the excellent itinerary, the variety of destinations, and Michael's friendly, patient and considerate service throughout the tour.
We also appreciate your constructive feedback regarding the journey to and from the tour. We understand that multiple coach changes and a lengthy pickup route can make the start and end of a holiday more tiring, and we're sorry this detracted from your experience.
We're pleased you enjoyed both breakfast and the quality of the evening meals, although we're sorry the dinner service was slower than expected. Your comments will be shared with the hotel as we recognise that lengthy waits can be frustrating after a full day's sightseeing.
We're particularly sorry to hear of your disappointment regarding the Home Connect service. We understand your frustration, especially given your loyalty to Shearings and Leger over so many years. We truly value your longstanding support, and while the service operates within set mileage limits for operational reasons, we appreciate your comments and will ensure they are shared with the relevant team for consideration.
Thank you once again for your continued loyalty since 1997 and for recommending the tour. We very much hope we'll have the opportunity to welcome you on another holiday in the future.
Warm regards,
Customer Relations (SB)
Went to Scarborough
Went to Scarborough 1st June 2026. Norbreck Hotel for Solo travellers. Because it was for Solo's you would have thought that we would both get double rooms especially after paying over £660. each for 5 days. On arriving l had a double room and my friend had a single room which was very embarrassing. The food at the Hotel was not brilliant, cold most of the time. The breakfast - The amount of bacon put out was enough for an army, god knows how old it was underneath. Choice of 5 eggs (fried). the best thing was the coffee machine for a decent coffee. Excursion to York ok, although 1 day you had to pay £16.50 to go to Bridlington. Getting back at 5.30 with dinner at 6, was too late getting back, then we had to wait for everyone to come down before we got served. Some people did'nt come down till 6.30 + stupid idea. So not very happy with this holiday at all.
1 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback, Patricia.
We're very sorry to hear that your solo holiday to Scarborough did not meet your expectations.
We appreciate how disappointing it must have been that you and your friend were allocated different room types, particularly on a holiday specifically for solo travellers. We understand why this left you feeling uncomfortable and regret that this affected the start of your holiday.
We're also sorry to learn that you were disappointed with the quality and temperature of the food, as well as the breakfast selection. Your comments regarding the dining arrangements and the timing of the evening meal after returning from excursions are also appreciated, and we recognise how this impacted your overall experience.
We note your comments about the optional excursion to Bridlington and understand that this did not meet your expectations. Feedback such as yours is valuable in helping us review both our itineraries and hotel arrangements.
We're sorry that this holiday left you feeling dissatisfied and appreciate you taking the time to bring these matters to our attention.
Warm regards,
Customer Relations (SB)
Went to Ostend with Shearings in May.
Went to Ostend with Shearings in May.
The hotel we stayed at, staff were very rude, food was a set meal, so if you didn't like something, then you went without. I am lactose intolerant and I was told to let the staff at the hotel know, they weren't interested.
Only had one member of staff on our coach as the other was off sick.
Bruges was beautiful but our driver gave us no information apart from 'go over the bridge and follow your nose '.
2nd trip was to Veurne and coastal tour, what a complete pointless trip, we were back at the hotel by 1.30 even though it had not been advertised as a half day trip.
3rd day we stayed in Ostend. We asked the receptionist the way to the market, she told us to 'Google' it.
This was our first coach trip with Shearings and will definitely be our last with them.
We have complained but as yet no response
18 May 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback, Sandra.
We're very sorry to hear that your first Shearings holiday did not meet your expectations.
We regret that you found the service at the hotel to be unwelcoming and that your dietary requirements were not appropriately catered for. We appreciate how important it is that pre-advised dietary needs, including lactose intolerance, are taken seriously, and we're sorry this was not your experience.
We're also sorry to learn that the absence of a second member of the coach team impacted your holiday and that you felt the information provided during your excursions was insufficient. While we're pleased you enjoyed visiting Bruges, we understand your disappointment that the Veurne and coastal tour was shorter than expected and that this did not reflect your expectations based on the advertised itinerary.
It's also disappointing to hear about your interaction with the hotel reception team and that you have not yet received a response to your complaint. This is not the level of service we aim to provide, and we apologise for the frustration this has caused.
Thank you again for bringing your experience to our attention. Your comments will be shared with the relevant teams for review.
Warm regards,
Customer Relations (SB)
Because of a error cancelling my…
Because of a error cancelling my last trip I was contacted by a wonderful lady who not only solved my problem with the utmost professionalism was wonderfully pleasant and a credit to your company but enable me to rebook my holiday for next year thank you again
19 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found our service professional and very helpful. It’s always great to know our team is meeting expectations and providing the support our customers need.
Thank you again for your kind feedback. We look forward to welcoming you on another Leger holiday in the future.
Kind regards,
Customer Relations (SB)
Good experience with customer service
Unfortunately, an unexpected need for an eye operation meant that we would have been unable to go on the originally booked holiday. The Shearings agent was very understanding and really helpful in finding an alternative solution for us.
18 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your updated 5-star review.
We’re very sorry to hear that you were unable to travel on your originally booked holiday due to an unexpected eye operation, and we hope you are recovering well.
We’re really pleased to hear that our Shearings agent was understanding and able to assist you in finding a suitable alternative. It’s always our aim to support customers as best we can when plans need to change, so it’s lovely to know this was reflected in your experience.
Thank you again for taking the time to share your feedback. We look forward to welcoming you on your rescheduled holiday in the future.
Warm regards,
Customer Relations (SB)
First and definitely the last time.
We booked a weekend to take a trip on the Flying Scotsman. We chose to meet the party at the hotel in Blackpool, so we could extend our stay..
Firstly, the hotel was "tired" to say the least, our room had no hot water, there was brick dust on the widow sills where the aerial cable had been drilled through, this fed one of the two TV's in the room, neither of which worked. We were given another room,which was an improvement, in that we had warm water. The food was more aligned to that of a corner cafe. On to the journey to Bury to catch the train. The driver did not impress me, in that he had organised a quiz to pass the time, 31 lengthy questions regarding the Flying Scotsman, which was a good thought, but he chose to conduct it while he was driving,not sure how he did that and drive at the same time.He also informed us that Shearings do not own the vehicles or employ the drivers, as such. We were very disappointed in this part of our weekend, which cost over £500. The staff at the hotel were brilliant, they can only work with what they have.
We will not be using this company again.
6 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback, Geoff.
We’re very sorry to hear that your Flying Scotsman weekend did not meet your expectations. We appreciate how disappointing it must have been, particularly as you had chosen to extend your stay by meeting the tour at the hotel.
We're sorry to learn about the issues you experienced with your initial room, including the lack of hot water, housekeeping concerns, and non-functioning televisions. Whilst we're pleased an alternative room was provided, we recognise this did not make up for the poor first impression. We also regret that the hotel and dining experience fell below the standard you were expecting.
We are particularly concerned by your comments regarding the coach journey and the manner in which the onboard quiz was conducted. Safety is always our highest priority, and your observations will be passed to our Operations team for investigation.
It is, however, encouraging to hear your praise for the hotel staff, and we will ensure your kind comments are shared with them.
Thank you again for bringing your experience to our attention. We’re sorry that your weekend did not provide the enjoyable experience you had hoped for.
Warm regards,
Customer Relations (SB)
Getting more like RYAN AIR...
Getting more like RYAN AIR...
Advertise a price for a holiday they add on transfer fee of £30 per person for a pick up 4 miles away, then charge for a seat on the coach. Next thing they'll be charging to use the toilet.
Last time we will be going with them even though over the years we have travelled all over Europe with Shearings, no more though. Just seen the reply from Shearings, mentioned "reserved seating", we did not reserve any seats, they were the last two seats available on the coach, so we had absolutely no choice as to where we would be sat.
18 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with the changes to our pricing and booking options.
We understand that unexpected additional costs can be frustrating, and we appreciate you sharing your concerns regarding transfer fees and seat reservations. We will ensure your comments are shared with the relevant teams as we continue to review the booking experience we provide.
We’re grateful for your many years of travelling with us and are sorry to hear that your recent experience has affected your confidence in choosing to travel with us in the future. We value the loyalty of our guests and appreciate you taking the time to provide your feedback.
Shearings Customer Service (MB)
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