The experience in Ireland was excellent and driver Mike did every thing to make sure everybody enjoyed holiday. Only negative was journey from Leeds to Scotchcorner on to ferry. Length time was horre... See more
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Titanic exhibition in Belfast well worth seeing. Trip to Giants causeway Very Good. Did not go on optional excursion, Hotel Ramada Wyndham was close to the centre, so that day we walked into Belfast .... See more
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Just come back from Downton Abbey Tour. Oxford was lovely, had a good amount if time to explore. Highclere Castle aka Downton Abbey was fabulous really enjoted the day. Early start homeward bound to W... See more
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Organisation brilliant. Staff helpful. Great accomodation family run & very friendly. Put on a fiesta night which was amazing. Good food. Dolomite trip very disappointing No where to stop for photos... See more
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Company details
About Shearings Holidays
Written by the company
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Written by the company
- First come, first served!
- Festive breaks are going faster than the chocolate behind door one! Grab yours now…
Contact info
Sunway House, Canklow Meadows, S60 2XR, Rotherham, United Kingdom
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
4.3
Excellent
13K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Hogmany in Oban
Had our NewYear break booked in no time. Isobel was helpful and competent. We were offered door to door service which would have cost £80 when travelling by taxi would be no more than £16 return. Maybe Shearings have a standard price for this service, even so, they should be aware when there’s only a short distance to travel it’s not a case of one size fits all. Other than that, they are a good company to deal and travel with.
21 July 2026
Reply from Shearings Holidays
Dear Sylvia,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Isobel was helpful and efficient in getting your New Year break booked, and that you've had positive experiences travelling with Shearings.
We also appreciate your feedback regarding our Door-to-Door service. We understand your point that the quoted cost didn't seem good value for such a short journey. Your comments are valuable, and we'll ensure they are shared with the relevant team for consideration as we continually review our services.
Thank you once again for your kind words and constructive feedback. We hope you have a wonderful New Year break, and we look forward to welcoming you on board again soon.
Warm regards,
Customer Relations
SB
Holiday from hell
The TLH Derwent hotel we stayed in was like staying in student accommodation. The rooms were small and the bathroom we had was so small they plumbed the sink into the dressing table in our very small and hot room. The restaurant staff were very rude and there was a lot of confusion about what table we were ALLOWED to sit at. Torquay had 5 thousand exchange students which we were not told about and there was a lot of them in our hotel pushing in food lines and running around corridors in the night. It was certainly not a pleasant holiday. The only saving grace was the very helpful and lovely coach driver.
The reply from Shearings acknowledges my comments but makes no mention of any action to be taken.
13 July 2026
Unprompted review
Reply from Shearings Holidays
Good afternoon Mrs. Nation,
Thank you for taking the time to share your feedback following your recent holiday.
I'm very sorry to hear that your holiday did not meet your expectations. I appreciate your comments regarding the size of your room, the restaurant service, and the disruption caused by the large number of exchange students staying at the hotel.
Your feedback has been shared with the relevant teams and our hotel partner, as it helps us review our tours and identify areas for improvement.
I was pleased to hear your kind comments about your coach driver, and I will ensure these are passed on.
Thank you again for your feedback, and we hope to welcome you on another Shearings holiday in the future.
Kind regards,
Customer relations (SB)
Lakes Como and Maggiore
A wonderful adventure provided by Shearings. The destinations were absolutely beautiful. The personal highlight of the trip was the optional ‘bucket-list’ worthy journey on the Bernina Express from St Moritz, Switzerland to Tirano in Italy. To see mountains, glaciers and clear, blue lakes at such a close range was totally awe-inspiring. Lakes Como and Maggiore were also stunningly beautiful. The Hotel Bazzoni overlooking Lake Como was perfect - clean, comfortable with friendly, hard-working and hospitable staff. There was plenty of good food and drink available, all inclusive! Drivers/hosts Paul and Mike were excellent and demonstrated first-class driving skills when negotiating narrow, winding alpine roads. Feeder coach drivers and 23 Taxis, Hartlepool were also superb. Thank you Shearings for a memorable experience.
11 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Just booked our first trip.
Just booked our first trip with Shearings. The gentleman I dealt with made it so easy to do. The confirmation was sent immediately and we received the rest 10 days before departure.
21 July 2026
Reply from Shearings Holidays
Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found our service professional and very helpful. It’s always great to know our team is meeting expectations and providing the support our customers need.
Thank you again for your kind feedback. We look forward to welcoming you on another Leger holiday in the future.
Kind regards,
Customer Relations (SB)
Website wasn't too good
Website wasn't too good, it wouldn't take my full payment, so I rang your adviser who was just great booked our Christmas holiday and paid in full. Very informative and helpful
21 July 2026
Reply from Shearings Holidays
Thank you so much for your kind words!
Were sorry to hear there was issues making a payment.
We're delighted to hear that once you spoken to our team your experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team
Warm regards
Customer Relations SB
Rhineland - Four Rivers
A fantastic holiday spent by the Rhine, Moselle, Main and Lahn. In great company and with a fantastic professional duo of hosts and drivers in the form of Chris and Graziella for whom nothing seemed too much trouble. Great humour fun and genuine friendship. 😍😍😍
10 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your lovely feedback.
It is wonderful to hear that you had such a fantastic holiday and enjoyed being in great company. We are delighted that Chris and Graziella helped make your trip so memorable. Their professionalism, humour, kindness, and genuine friendship clearly had a positive impact, and it's lovely to hear that nothing was ever too much trouble for them.
We will be sure to pass on your kind comments to both Chris and Graziella.
Warm regards,
Customer Relations (SB)
We recently returned from the rheinland…
We recently returned from the rheinland river trip and although the hotels in Belgium weren't bad the one in Germany was very poor,the staff were surly and unhelpful. On returning from the days out in hot weather I asked at the dinner table for water and was told we had to purchase it at the inflated price they charge or do without.i think as the majority of guests were elderly this is against safety guidelines.moving onto the desserts after dinner they were disgusting a bowl of pink gloop and when I asked staff member for an alternative I was told it was that or nothing .I heard a number of guest complaining about the hotel and I hope shearings take these complaints up with the hotel owners
11 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Christine,
Thank you for taking the time to share your feedback. We're sorry to hear that aspects of your Rheinland River trip did not meet your expectations, particularly your experience at the hotel in Germany.
We're disappointed to learn about the level of service you received from the hotel staff, as well as your concerns regarding the availability of drinking water and the limited dessert options. We appreciate how frustrating this must have been, especially after returning from excursions in hot weather.
Your comments are important to us, and we will ensure they are shared with the relevant teams so they can be reviewed with the hotel. We value feedback such as yours as it helps us assess our hotel partners and improve the experience we provide for our guests.
Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you on another Shearings holiday in the future.
Kind regards,
Customer Relations (SB)
The driver went the extra mile to…
The driver went the extra mile to ensure that my disabled son was provided with care and comfortably supported.
22 August 2025
Reply from Shearings Holidays
Dear Makada,
Thank you for taking the time to leave a review following your recent holiday with us.
We are delighted to hear that your driver went the extra mile to ensure your son was well cared for and comfortably supported throughout your journey. Providing a welcoming and considerate service for all our customers is extremely important to us, and it is wonderful to know that the support provided made a positive difference to your experience.
We will be sure to pass your kind comments on to the driver, as we know they will appreciate your recognition.
Thank you once again for sharing your feedback. We hope to have the pleasure of welcoming you and your family on another Shearings holiday in the future.
Kind regards,
Customer Relations
SB
Abba Voyage London
Went on the Abba tour to London 17/07/2026 , James was our driver, fantastic weekend with the most patient informative coach driver and tour guide, Thanks Shearings coach tours we had an amazing time , worth every penny and more Liz Sullivan
17 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Elizabeth,
Thank you for taking the time to leave such a wonderful review following your recent London and ABBA Voyage tour.
We are delighted to hear that you had such an amazing weekend and that you felt the trip was worth every penny.
It's especially lovely to hear your kind comments about James. We are so pleased that his patience, knowledge and informative approach helped make your holiday so enjoyable. We will be sure to pass your compliments on to him, as we know he will be delighted to hear how much you appreciated his efforts.
Thank you once again for your wonderful feedback. We truly appreciate your recommendation and are delighted that you had such a memorable experience.
We hope to have the pleasure of welcoming you on another Shearings holiday very soon.
Kind regards,
Customer Relations
SB
Just got back from a London mini break…
Just got back from a London mini break to see ABBA Voyage and it didn't disappoint!
Our coach driver James, was very lovely and helpful throughout the weekend, nothing was too much trouble for him.
The coach itself was very clean and comfortable.
An unforgettable weekend! Thankyou.
17 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Lisa,
Thank you for taking the time to leave such a wonderful review following your recent London mini break to see ABBA Voyage.
We are delighted to hear that the weekend lived up to your expectations and that you had such an unforgettable experience.
It's especially lovely to hear your kind comments about James. We are so pleased that his friendly and helpful approach helped make your holiday even more enjoyable. We'll be sure to pass your compliments on to him, as we know he will be delighted to hear that his efforts were so appreciated.
We're also pleased to know that you found the coach clean and comfortable, helping to make your journey as enjoyable as the destination.
Thank you once again for your lovely feedback. We truly appreciate your recommendation and hope to welcome you on another Shearings holiday very soon.
Kind regards,
Customer Relations
SB
Just been with James to Abba Vovage…
Just been with James to Abba Vovage really enjoyed the weekend stayed at Aubrey Park good hotel and food nice crowd on coach and very friendly. Carol Stirling
17 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Miss Stirling,
Thank you for taking the time to leave a review following your recent ABBA Voyage weekend break.
We are delighted to hear that you had such an enjoyable weekend and that you enjoyed the ABBA Voyage experience.
It's lovely to know that you were pleased with your stay at Aubrey Park Hotel, enjoyed the food, and found your fellow travellers to be friendly, helping to make the trip even more enjoyable.
We're also pleased to hear your kind comments about James. We will be sure to pass your feedback on to him, as we know he will be delighted to hear that he helped make your weekend such a success.
Thank you once again for your lovely review. We hope to have the pleasure of welcoming you on another Shearings holiday in the future.
Kind regards,
Customer Relations
SB
Abba Voyage weekend
Just come back from a weekend in London, where we saw the sights of London and saw ABBA Voyage.
Went with my two sisters and our mum, who has some mobility issues.
Our driver/tour guide was a lovely man named James. He looked after us, especially mum, who was very nervous about how she would manage with getting on & off the coach. James helped us with her mobility scooter & walker and made sure she didn't feel rushed.
The coach was very comfortable and we were dropped off & picked up in prime locations.
We would definitely recommend Shearings and 100% recommend James the driver.
17 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Clare,
Thank you for taking the time to leave such a wonderful review following your recent London and ABBA Voyage weekend break.
We are delighted to hear that you, your sisters and your mum had such an enjoyable holiday together.
It is especially heartwarming to hear your kind comments about James. We are so pleased that he took such great care of your mum, helping with her mobility scooter and walker and ensuring she felt comfortable and unhurried throughout the trip. Providing thoughtful and attentive customer service is something we strive for, and it's wonderful to know that James helped make your holiday so enjoyable and stress-free.
We're also pleased to hear that you found the coach comfortable and appreciated the convenient drop-off and pick-up locations, allowing you to make the most of your time in London.
Thank you once again for your lovely recommendation. We will be sure to pass your kind words on to James, as we know he will be delighted to receive your praise.
We hope to have the pleasure of welcoming you and your family on another Shearings holiday very soon.
Kind regards,
Customer Relations
SB
Our weekend to Abba Voyage.
Just got back from our coach trip to Abba Voyage it was absolutely amazing. Our coach driver was James he was brilliant and very helpful, showing different points of interest on the trips out. I have mobility difficulties and found the steps on and off the coach difficult but again James stepped up to the mark being so kind and patient with me. Our weekend was so enjoyable and having James as our coach driver made the time there very special with happy memories made. 😀
19 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Mrs Brentnall,
Thank you for taking the time to leave such a wonderful review following your recent ABBA Voyage coach holiday.
We are delighted to hear that you had such an amazing weekend and that the ABBA Voyage experience lived up to your expectations.
It's especially lovely to hear your kind comments about your driver, James. We are so pleased that he made such a positive difference to your holiday with his helpfulness, local knowledge and thoughtful care. We are particularly pleased to hear how patient and supportive he was in assisting you with boarding and leaving the coach. Providing excellent customer care is something we pride ourselves on, and we know James will be delighted to receive your lovely feedback.
Thank you once again for your kind words. We're thrilled that James helped make your holiday so memorable, and we hope to have the pleasure of welcoming you on another Shearings holiday in the near future.
Kind regards,
Customer Relations
SB
Excellent mini break to London and ABBA…
Excellent mini break to London and ABBA voyage from pick up to drop off!
Coach journey by driver James was seemless and hassle free.
James explained everything to make the outings and concert easy to navigate.
The coach was clean and comfortable.
The hotel and food was pleasant as you'd expect with this type of travel.
And ABBA voyage was amazing.
We even stoppped off to visit Oxford on the way home to the midlands.
Ps James even played abba on the coach on route to the venue!!
Thank you, Emma and kristian 👍😊
17 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Emma and Kristian,
Thank you for taking the time to leave such a fantastic review following your London and ABBA Voyage mini break.
We are delighted to hear that you had an excellent holiday from start to finish. It's wonderful to know that James helped make your trip so enjoyable with his friendly service, clear communication and attention to detail. We're especially pleased to hear that he made the journey seamless and even set the atmosphere by playing ABBA on the way to the venue! We'll be sure to pass your kind comments on to James, as we know he will be delighted to receive your praise.
We're also pleased to hear that you found the coach clean and comfortable, enjoyed your hotel stay, and that the stop in Oxford was a welcome addition to your trip.
Of course, it's fantastic to know that ABBA Voyage lived up to expectations and was such a memorable experience.
Thank you once again for your lovely feedback. We truly appreciate your recommendation and hope to welcome you both on another Shearings holiday very soon.
Kind regards,
Customer Relations
SB
First time with Shearings and LAST
First time with Shearings and although we have done several coach holidays this one has put us off for ever. We went on the NC500 but two hotels along the way were below any standard that would be acceptable to anyone. Mercure Darlington Kings Hotel, completely inept and not set up for dealing with coach parties, evening meal experience unbelievably bad food when it eventually turned up was awful the waiter delivered food one plate at a time with no idea who was eating what. My wife's food arrived and had to be eaten although my meal turned up as my wife was finishing her desert.. my desert never arrived. Hotel was very badly managed and there didn't seem to be a responsible adult in sight. If we wanted a drink with our meal we had to go down two flights of stairs to the bar and carry them back ourselves. We had not long ago visited the theatre show Fawlty Towers to be honest Fawlty Towers seemed like 4 star accommodation compared. At least the room was clean. Another stop along the way was in Thurso at the Royal Thurso Hotel the only stop we had for two nights. This hotel was the pits just looking at the frontage was enough to put any one off dirty unkept guttering full of weeds and overgrown, all windows were in fact rotten let alone unpainted. Thankfully our room appeared to have clean linen but the room and bathroom was neglected and unclean. We were nervous about eating here and rightly so the food was appalling and service unpleasant. Breakfast was awful no choice pretty much badly cooked fry up or cornflakes. Needless to say we did not eat at the hotel again. One guest asked if she could have porridge for breakfast and was rudely told no they did not have this. We are in Scotland isn't this a staple. Four couples refused to stay in the hotel due to the general filth and health concerns of staying there (the one couple went to the room given to them only to find the door was open and bedding appeared to have been in a used condition and left unkept and stained. Another couple complained of bed bugs. It is obvious that no one from Shearings had visited this "hotel" no company I know would willingly place their customers in such an abhorrent place with a very dubious history about it. It is clear that the itinerary was delivered to customers at the very last moment to prevent them checking out the hotels before the trip, we read the hotel reviews on route and arrived with justifiable trepidation. Shearing only saving grace was the driver Marcus who did his very best to help although the Volvo coach was not in great condition 2019 plate so 7 years old and virtually everything rattled continually throughout. We expected to live out of a suitcase for a week it is in the nature of this particular trip and we spent a lot of time on the coach so would expect better, we certainly paid a lot for the trip, never again though. I would like to add that the toilet on the coach was out of action for the entire duration of the trip.
10 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Mr Delamont,
Thank you for taking the time to share such detailed feedback following your recent NC500 holiday.
We are extremely sorry to learn that your first holiday with Shearings was so disappointing. It is particularly upsetting to hear that your experience has left you feeling that you would not travel with us again.
We sincerely apologise for the issues you encountered at both the Mercure Darlington Kings Hotel and the Royal Thurso Hotel. The standards you have described, particularly regarding the quality of the food, service, cleanliness and overall condition of the hotels, fall well below the standards we expect from our hotel partners. We are especially concerned by your comments regarding the cleanliness of the rooms, the reports of bed bugs, and the condition of the hotel in Thurso. Please be assured that your feedback has been escalated to the relevant teams for urgent investigation and review.
We also appreciate your comments regarding the coach. Whilst we understand that this itinerary involves long travelling days, we're sorry to hear that you found the coach uncomfortable due to its condition.
It is, however, pleasing to hear that Marcus did everything he could to support and assist the group throughout the tour. We will ensure your kind comments are passed on to him, as we know he will appreciate your recognition of his efforts during what was clearly a difficult holiday.
We fully understand your disappointment and thank you for bringing these matters to our attention. Customer feedback is invaluable in helping us review the quality of our hotels, coaches and overall holiday experience, and your comments will be taken seriously.
Once again, please accept our sincere apologies for the shortcomings you experienced.
Kind regards,
Customer Relations
SB
Germany Four Rivers Tour
Germany Four Rivers Tour. Too much time spent travelling on the coach. Poor food in at Hotel Lindenhof inOsterspai . Only one choice of dessert, grey tasteless mousse one night, plums the other, repeated alternative nights. Boat trips disappointing, apart from the Rhine and Mosel. No time spent in Cochem or Limburg, just straight on the boat. Horrendous journey home. Coach driver took us through Sandwell, Tipton and all through Wolverhampton to drop off two people, didn't use Motorway! Didn't know where he was going on our drop off in Newcastle Under Lyme.
11 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Laraine,
Thank you for taking the time to share your feedback following your Germany Four Rivers tour.
Whilst we're pleased to hear that you enjoyed the Rhine and Mosel boat trips, we're sorry to learn that other aspects of your holiday did not meet your expectations.
We are disappointed to hear that you felt there was too much time spent travelling by coach and that you were unhappy with the meals provided at the Hotel Lindenhof in Osterspai. Your comments regarding the limited dessert choices and overall quality of the food have been noted and will be shared with our Product and Hotel Contracting teams for review.
We're also sorry that you were disappointed with parts of the itinerary, particularly the lack of time to explore Cochem and Limburg before joining the boat trips. We appreciate your feedback, as it helps us review our itineraries and ensure they provide the best possible experience for our customers.
Finally, we're sorry to hear about your return journey and the issues you experienced with the feeder coach route and drop-off arrangements. We understand how frustrating this must have been after your holiday, and your comments have been passed to the relevant team for investigation.
Thank you again for your honest and constructive feedback. We appreciate you taking the time to share your experience and hope we may have the opportunity to welcome you on another holiday in the future.
Kind regards,
Customer Relations
SB
Just back from the NC500 coach trip
Just back from the NC500 coach trip with Shearings .My first and last trip .We had a wonderful friendly helpful driver .Our first hotel in Darlington was not nice but our third was disgraceful.I don't understand why they put people there .For two nights at that.It was a dump.First room was so tiny ,like a sauna with two velux windows that you could not open due to the pigeons.No bathroom window,the yellow bath I could not get in as I am disabled so got moved.The whole hotel is dated ,the rooms are unclean ,stained curtains ,walls and shower curtain.The next room was at least cooler but still grim .Just as I got into bed I saw a bed bug run from under my pillow .Took a photo.Killed it .Packed up and lay on the settee in the foyer all night and got two hours sleep.Three other couples left the hotel at their expense and went elsewhere.I wanted to but no other hotel available so changed rooms.That was still dirty ,blood stained sheets,hair in bed ,pulls in my pillow case,no pillow protectors dirty curtains,walls and shower curtain.The food was awful apart from the pudding.Second night had to go to the chip shop as I could not eat the food.The manager was rude.Why dump people in Thurso for two nights there is a high street and a beach .At Inverness we got an hour and a half !The same in Pitlochry..In Ullapool we just got the night .The views were stunning .But for that sort of money I would expect decent accommodation.We had four nights in good hotels and three nights in two very grim hotels .Needless to say I won't be travelling with Shearings again.
11 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Anita,
Thank you for taking the time to share your feedback following your recent NC500 holiday.
Whilst we're pleased to hear that you enjoyed the stunning scenery and found your driver to be friendly, helpful and professional, we're very sorry to learn that other aspects of your holiday fell so far below your expectations.
We are particularly concerned by the issues you have described regarding your stay at the hotel in Thurso. The standards you have outlined, including the cleanliness of the rooms, the condition of the furnishings, the presence of what you believe to have been a bed bug, and the service you received from the hotel management, are extremely disappointing and not the standard we expect our hotel partners to provide. We sincerely apologise for the distress and discomfort this caused, especially given your accessibility requirements and the lack of suitable facilities in your original room.
We're also sorry to hear that you were disappointed with the quality of the food and felt that the itinerary did not allow enough time to enjoy some of the destinations you visited. We appreciate you taking the time to provide such detailed feedback, and we can assure you that your comments have been escalated to the relevant teams for a full review, including our Product and Hotel Contracting teams.
It is particularly disappointing to learn that this experience has left you feeling that you would not travel with Shearings again. We understand why you feel let down and sincerely regret that we did not provide the quality of holiday you were expecting.
Thank you again for bringing these matters to our attention. We value your feedback and apologise once again for the disappointment caused.
Kind regards,
Customer Relations
SB
Tenby
Just come back from Tenby food was good and people in hotel were really friendly but the room was hot the bed was on a slope and the journey home was horrendous. Over 12 hours it took to get home. Because they pick up everyone from different areas they drop everyone off at a service station and then you get on the coach to wherever your going which means if there is an accident like there was yesterday everyone gets delayed. There has to be a better way of doing this. We travelled by coach from Tenby to Cobham then had to get on another coach from Cobham to Brighton and then a minibus from Brighton to Bexhill. There were a lot of unhappy customers on the coach yesterday. This was my first coach trip in the UK. I went on a coach trip in the USA which was so well organised I’m not sure I want to do it again in the UK
13 July 2026
Unprompted review
Reply from Shearings Holidays
Dear Sue,
Thank you for taking the time to share your feedback following your recent holiday to Tenby.
While we're pleased to hear that you enjoyed the food and found the hotel staff to be friendly and welcoming, we're sorry that other aspects of your holiday did not meet your expectations.
We sincerely apologise for the issues you experienced with your room, particularly the uncomfortable bed and the high temperature. We also appreciate you bringing these concerns to our attention.
We're especially sorry to hear about your return journey. We understand how frustrating it must have been to spend over 12 hours travelling home, particularly with the additional coach changes and delays caused by the road traffic incident. While our feeder coach network is designed to connect customers from a wide range of locations as efficiently as possible, we appreciate that, on this occasion, it resulted in a long and disappointing journey. Your comments regarding the transfer process and its impact on your overall holiday experience have been shared with the relevant team for review.
We are disappointed to learn that this experience has left you questioning whether you would travel with us again, particularly as this was your first UK coach holiday. We hope that, despite the challenges you encountered, you will consider travelling with Shearings again in the future and allow us the opportunity to provide you with a much more enjoyable experience.
Thank you again for your honest and constructive feedback.
Kind regards,
Customer Relations
SB
Was easy to book on line.
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your review! We're so pleased to hear that you found our online booking process easy to use. We appreciate your feedback and look forward to welcoming you soon!
Shearings Customer Service - (MB)
Beware of these two drivers from skills.
Where do I start we went on the river Seine cruise in France we got picked up from lymm services the feeder was a top of he range ledger coach nice big comfortable seats with i pads in the back of the seat pure luxury. We then travelled to Folkestone to join the tour and you guessed we travelled with a different coach company called signs the two drivers where an absolute disgrace there dress code was the scruffiest I have ever encountered. They dressed in ledger polo shirts which had never seen an iron and the shorts well I have thrown better away . Talk about lack of knowledge they didn’t know anything about the places of interest on the journey to and from this holiday. The hotel on the lnbound had no restaurant we was told this at a service station. The hotel on departure did not provide breakfast sorry croissants and coffee end of nothing else. The river cruise we cannot fault but these two drivers was a total disgrace to your company if I don’t get a good response from you I certainly will not book with Shearings again hope to hear from you soon Kevin.
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. While we're pleased to hear that you enjoyed the Seine River Cruise itself and that the feeder coach from Lymm met your expectations, we're very sorry to learn that other aspects of your holiday fell well short of the standard you expected.
We're disappointed to hear your comments regarding the appearance and knowledge of the drivers who operated the main tour, as well as the issues you experienced with the overnight hotels and breakfast arrangements. This is not the experience we aim to provide, and we understand how frustrating this must have been.
Your feedback is important to us and has been shared with the relevant teams so that your concerns can be fully reviewed. We appreciate you bringing these matters to our attention and hope you'll contact our Customer Services team directly if you haven't already done so, as they'll be able to investigate your experience in detail.
Thank you again for your honest feedback, and we hope we have the opportunity to restore your confidence in Shearings in the future.
Shearings Customer Service - (MB)
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.