Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... See more
Company replied
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient. Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
388 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a previous issue with this company…
Had a previous issue with this company but Vikki was very quick to sort it out - thank you so much for your speedy response - tremendous.
11 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that Vikki was able to resolve the issue quickly for you and provide a speedy response. It's great to know that her support helped turn your experience around. We really appreciate you taking the time to share your kind comments, and we'll be sure to pass them on to Vikki.
Website link to send meter readings is…
Website link to send meter readings is not working. I couldn't fully understand what the customer service person was saying because of his heavy accent, speaking very fast, so the call took longer than necessary because I had to ask him to repeat himself slowly several times.
10 September 2026
Unprompted review
Reply from SES Business Water
We're sorry to hear about the frustration and distress caused by the account issues you experienced. We have reached out to you directly by email regarding your review so that we can discuss your concerns further. Thank you for bringing this to our attention. We value your feedback as it helps us identify opportunities to improve our service and customer experience.
Great customer service—friendly
Great customer service—friendly, helpful, and very professional. I’m really happy with the service and would definitely recommend them!
Thanks,
Kith Cars Ltd
10 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that you received friendly, helpful, and professional service. It's great to know that you were happy with your experience and would recommend us to others. We really appreciate you taking the time to share your comments.
The agent was able to understand the…
The agent was able to understand the stance I was taking and agreed to review the amount owed once meter readings have been submitted.
9 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're pleased to hear that the colleague you spoke with took the time to understand your concerns and was able to agree to a review of the balance once your meter readings have been submitted. We appreciate you taking the time to share your experience and are glad that your query was handled positively and constructively.
Thankyou you Ethan Heuvl for your help
Thankyou you Ethan Heuvl for your help. You were very helpful and consise.
9 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that Ethan Heuvel was able to help and that you found his assistance helpful and concise. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
Sanapadou dealt with my query…
Sanapadou dealt with my query efficiently, she was very helpful!
8 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that Sanapadou was able to deal with your query efficiently and provide such helpful support. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
Sanapadou Sineyile was very helpful and…
Sanapadou Sineyile was very helpful and guided me through my query very professionally. Thank you
8 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou Sineyile was able to assist you with your query and guide you through the process in such a professional and helpful manner. We really appreciate you taking the time to share your experience and will be sure to pass on your comments to Sanapadou.
Problem handled well and successfully.
My administrator was on top of job. The website being constantly down was not.
7 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're pleased to hear that the administrator handling your enquiry was on top of things and provided good support. Your feedback has been incredibly helpful for us to identify and update a message on our telephony system. Thank you for bringing this to our attention, and we appreciate your comments as they help us improve our service.
Customer Change Request
Jaden was very quick to appreciate the service I was seeking and to find the best route to achieve it. As it had been on my mind for some time how best to reach the resolution, his explanation of the route through the process was very helpful.
4 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Jaden quickly understood the support you needed and was able to guide you towards the best resolution. It's great to know that his clear explanation of the process helped put your mind at ease and made it easier to understand the steps involved. We appreciate you taking the time to share your experience and will be sure to pass on your comments to Jaden.
Spoke with Ethan Heuvel regarding an…
Spoke with Ethan Heuvel regarding an outstanding commercial water bill - was very swift and efficient in providing the information we needed and was very friendly. Thank you!
4 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that Ethan Heuvel was able to assist you with your enquiry regarding your commercial water bill. It's great to know that he provided the information you needed in a swift, efficient, and friendly manner. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
I spoke to Sanapadou who was very help…
I spoke to Sanapadou who was very help and dealt with my query efficiently.
2 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that Sanapadou was able to assist you and deal with your query efficiently. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
Reply from SES Business Water
Thank you for your feedback. We're pleased to hear that you received good service. We appreciate you taking the time to share your experience and are glad we could help.
Sanapadou was very knowledgable and…
Sanapadou was very knowledgable and professional and dealt with requests immediately.
A pleasure to talk with him.
Many thanks,
Tim Heywood
1 September 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou provided such knowledgeable and professional service and was able to deal with your requests promptly. It's wonderful to know that you found him a pleasure to speak with. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
Shamiela was exceptional
Shamiela was exceptional. She successfully helped me with my query and was very helpful, patient and courteous on the call too.
27 August 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Shamiela was able to successfully help with your query and that you found her to be helpful, patient, and courteous throughout the call. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Shamiela.
Spoke to Ethan Heuvel to set up a…
Spoke to Ethan Heuvel to set up a Direct Debit for our charitable organisation. The task was completed successfully.
I am happy with overall service and the call was answered quickly.
26 August 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that Ethan Heuvel was able to assist you in setting up a Direct Debit for your charitable organisation and that everything was completed successfully. It's also great to know that your call was answered quickly and that you were happy with the overall service. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
Reply from SES Business Water
Thank you for your feedback. We're pleased to hear that you found the service informative and helpful. We appreciate you taking the time to share your experience and are glad we were able to assist you.
Nice Experience
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like this-plus did not have wait more than a minute or to to be connected. Always a bonus!
25 August 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that you found the service clear, courteous, and extremely helpful. It's great to know that our colleague was able to guide you through the process and make your experience such a positive one. We're also pleased that your call was answered so quickly. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments.
Reply from SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service polite and professional. We appreciate you taking the time to share your experience.
Ethan Heuvel was very helpful & dealt…
Ethan Heuvel was very helpful & dealt with my enquiry thoughtfully & without any fuss.
24 August 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to assist with your enquiry in such a helpful and thoughtful manner. It's great to know your query was dealt with smoothly and without any fuss. We appreciate you taking the time to share your experience and will be sure to pass on your comments to Ethan.
Resolution
We heard from SES water immediately after our review and we are very happy with the explanation and the swiftness of answering us and explaining.
24 August 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to update your review. We're delighted to hear that our team contacted you promptly and that you were happy with the explanation provided. It's great to know that the matter was addressed quickly and clearly, and we appreciate your positive feedback regarding the service you received.
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