Seraphine Reviews 7,957

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had such a great expirience with them. It's so sad the cmpany went to administration. the quality was very nice and the prices were more than reasonable

Rated 5 out of 5 stars

I was searching all over the place for good post-partum clothing for a professional setting and finally found seraphine! the dresses were so chic, wearable and i felt great even though my size had sig... See more

Company replied

Rated 5 out of 5 stars

I purchased a dress that was on final sale but given that it was still on the more expensive side, I was hoping that I would be able to return it if it didn’t fit. Rebeca was super helpful and offered... See more

Company replied

Rated 3 out of 5 stars

Usually nice clothes, but I recently bought a dress that leaked black dye all over me on the first wear, staining my fingers and nails, and getting a refund has been a total faff. They're insisting I... See more

Company details

  1. Maternity Store
  2. Women's Clothing Store

About Seraphine

Written by the company

SPECIALTIES
At Seraphine, we believe that the right wardrobe can play a huge part in a woman’s smooth journey into motherhood. From everyday basics to luxury occasionwear, we focus on empowering women to feel confident in their changing bodies, ensuring all pieces we design provide longevity through adaptability and functionality, working with your bump through pregnancy and beyond. From everyday basics to occasionwear, we cover all aspects of a woman’s maternity wardrobe needs.

HISTORY
We are an international maternity fashion house founded in 2002 by French-born fashion designer, Cecile Reinaud. After she was approached by multiple friends asking her to tailor their clothes during their pregnancies, Cecile's first design for the label was a pair of maternity jeans with a special lining and flexible fit to accommodate pregnant women. Based in London, our clothing is sold around the world through various stores, concessions, and online. Our brand received worldwide attention when Kate Middleton, the Princess of Wales, was photographed in a Seraphine dress for the first official family portrait with Prince George, and our brand has since become the favorite of royals and celebrities alike.

INTRO
Becoming pregnant is a huge milestone in a woman's life, and we're proud of the supporting role our clothing plays in allowing you to stay true to your style. We're constantly innovating – from our over and under bump denim to our two-way zipped crotch sleepsuits that make middle-of-the-night diaper changes so easy – to make the journey into motherhood that little bit easier. All our products are designed for moms, by moms, and are made to last throughout your pregnancy and beyond.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great quality clothes

Really great quality clothes. Parcel arrived faster than expected.

4 January 2025
Seraphine logo

Reply from Seraphine

Hi Maya,

Thank you for your review! We're so glad you’re happy with the quality and the fast delivery!

Thanks,
Seraphine

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, they resolved my issue extremely quickly and efficiently

7 January 2025
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Claire,

Thank you for your feedback! We're thrilled to hear that our customer service was able to resolve your issue quickly and efficiently.

Thanks,
Seraphine

Rated 5 out of 5 stars

Good quality and cute dresses for…

Good quality and cute dresses for maternity 💕

28 December 2024
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Mays,

Thank you for your review! We're so glad you’re happy with the quality and style of our maternity dresses!

Thanks,
Seraphine

Rated 5 out of 5 stars

Excellent customer service!

I bought a maternity parka for my newborn that arrived with a seam in the sleeve that was incompletely sewn. I reached out to Seraphine and they sent me a replacement. Great customer service and I love the coat!

25 November 2024
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Adrienne,

Thank you for your wonderful feedback! We're so glad we could quickly resolve the issue for you, and we're thrilled you love the coat.

Thanks,
Seraphine

Rated 5 out of 5 stars

Great products

Really great products at reasonable price.

Only thing I would say is extend your range.

Thanks

3 January 2025
Seraphine logo

Reply from Seraphine

Hi Aldred,

Thank you for your kind words and feedback! We're thrilled you enjoy our products and pricing. We'll definitely pass your feedback to our design and production team.

Thanks,
Seraphine

Rated 5 out of 5 stars

Great

Great, personalised customer service. Thank you to Noor for sorting out my voucher issue!

6 January 2025
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Gabby,

Thank you for your lovely review! We’re so glad Noor could help you out!

Thanks,
Seraphine

Rated 5 out of 5 stars

I was searching all over the place for…

I was searching all over the place for good post-partum clothing for a professional setting and finally found seraphine! the dresses were so chic, wearable and i felt great even though my size had significantly increased i felt so comfortable. Definitely recommend this brand even if you are plus sized! I think adding a plus sized model would help consumers

6 January 2025
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Janany,

Thank you so much for your thoughtful review and recommendation! We're thrilled you felt confident and comfortable in our clothing. We'll definitely pass your suggestion to our creative team.

Thanks,
Seraphine

Rated 5 out of 5 stars

Sabina was particularly helpful in…

Sabina was particularly helpful in resolving some returns queries. The clothes are also great quality and fit beautifully.

6 January 2025
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Jade,

Thank you for your kind words! We're glad Sabina could assist you, and we're thrilled you love the quality and fit of our clothes!

Thanks,
Seraphine

Rated 5 out of 5 stars

These are the comfiest maternity…

These are the comfiest maternity leggings around. I tried a different pair out this pregnancy which didn't seem to work for me, but the customer support team, especially Hina couldn't have been more helpful and prompt with responses and I got a gift card which I was able to use to purchase another pair.

6 January 2025
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Nicky,

Many thanks for your feedback. We're so glad you found our leggings comfy and that Hina could assist you promptly. Enjoy your new pair!

Thanks,
Seraphine

Rated 5 out of 5 stars

Excellent

Delivery of my order was really fast. Excellent quality of products. I am very happy with my purchase.

1 January 2025
Seraphine logo

Reply from Seraphine

Hi Rochelle,

Thank you for your feedback. Glad to hear you are happy with the service and your order.

Thanks,
Seraphine

Rated 5 out of 5 stars

Good Quality

Ordered a lounge set for my pregnant daughter in law. Very good quality, soft and stylish. She loved it. Would not hesitate to purchase from them again. Shipping was also quick, even though it was one week before Christmas. Very positive experience overall.

4 January 2025
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Linda,

Thank you for your wonderful feedback! We're so happy your daughter-in-law loved the lounge set and that you had a great experience. We look forward to serving you again!

Thanks,
Seraphine

Rated 5 out of 5 stars

Such a lovely selection of items

Such a lovely selection of items - bought the nursing/maternity PJs and the snuggle sac T shirt for dad. Thrilled with them plus they arrived within 48 hours over the Christmas period. Brilliant!!! Thank you so much.

24 December 2024
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Gooselady,

Thank you for your kind words! We’re thrilled you loved the items and that they arrived so quickly. Enjoy the PJs and snuggle sac!

Thanks,
Seraphine

Rated 5 out of 5 stars

Great quality clothes and innovative designs

Great quality clothes and stylish, too. Innovative and effective designs for baby carrying and also nursing.

2 January 2025
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Laura,

Many thanks for your wonderful feedback! We're so glad you love the quality, style, and design of our products.

Thanks,
Seraphine

Rated 5 out of 5 stars

Stylish and so comfortable!

Stylish and so comfortable!

28 December 2024
Seraphine logo

Reply from Seraphine

Hi,

Thank you! We're so glad you find it stylish and comfortable!

Thanks,
Seraphine

Rated 5 out of 5 stars

Great coat

Great coat , stylish & warm . Luv the length ,I am tall so it is perfect !

27 December 2024
Seraphine logo

Reply from Seraphine

Hi Beatrice,

Thank you! We're so happy the coat is a perfect fit and keeps you stylish and warm!

Thanks,
Seraphine

Rated 5 out of 5 stars

I’m 8 months pregnant and living in the…

I’m 8 months pregnant and living in the Eastern region of the US, and my baby is due in February. I needed a winter coat, and my husband decided that for my Christmas gift, he’d buy me a maternity coat. I saw the sizing and ordered my usual dress size of 16, which is between a 14 and a 16. When the coat arrived, it was way too big on me. I reached out to Seraphine for help with this issue and their representative Goldie took care of my order. My order was final sale, but as a good will gesture, Goldie and her team allowed me to exchange the coat for the size 14. The exchange process was super easy, and my coat is beautiful! It isn’t a snug fit (I didn’t want a snug fit) and I don’t feel gigantic in it. It’s such a chic, fashionable coat (the 3 in 1 parka with baby insert) I had such a pleasant experience that I can’t wait to order from Seraphine again. Thank you to Goldie and the Seraphine team ❤️

28 December 2024
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Lauren,

Thank you so much for your lovely review! We're thrilled to hear that Goldie and the team were able to help with the exchange and that you’re happy with your new coat. Wishing you all the best for the rest of your pregnancy, and we can’t wait to welcome you back!

Thanks,
Seraphine

Rated 5 out of 5 stars

I like the dress! …

I like the dress that I purchased-high quality and comfortable. I had purchased a second one that I ordered too big and they made returning simple.

29 December 2024
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Jennifer,

Thank you for your review. We're so glad you love the dress and that the return process was simple for you.

Thanks,
Seraphine

Rated 5 out of 5 stars

Stylish and Versatile

My daughter in law showed me this site. She was in dire need of a winter coat, is pregnant with baby #2 and still wrangling her very active 2 year old toddler around. I found your site to have high quality, stylish clothing for this busy Ivy League University Professor working mom

23 December 2024
Seraphine logo

Reply from Seraphine

Hi Mary,

Thank you for sharing this with us! We're so glad you found our site and that we could offer stylish and high-quality clothing for such a busy, amazing mom!

Thanks,
Seraphine

Rated 5 out of 5 stars

Rebeca eas very quick to solve the…

Rebeca eas very quick to solve the issue with my return. Love the items i kept fron my order, thank you!

27 December 2024
Unprompted review
Seraphine logo

Reply from Seraphine

Hi Raquel,

Thank you for your feedback! We're so glad Rebeca could assist with your return, and that you love the items you kept!

Thanks,
Seraphine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look