I had such a great expirience with them. It's so sad the cmpany went to administration. the quality was very nice and the prices were more than reasonable
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I was searching all over the place for good post-partum clothing for a professional setting and finally found seraphine! the dresses were so chic, wearable and i felt great even though my size had sig... See more
Company replied
I purchased a dress that was on final sale but given that it was still on the more expensive side, I was hoping that I would be able to return it if it didn’t fit. Rebeca was super helpful and offered... See more
Company replied
Usually nice clothes, but I recently bought a dress that leaked black dye all over me on the first wear, staining my fingers and nails, and getting a refund has been a total faff. They're insisting I... See more
Company details
About Seraphine
Written by the company
SPECIALTIES
At Seraphine, we believe that the right wardrobe can play a huge part in a woman’s smooth journey into motherhood. From everyday basics to luxury occasionwear, we focus on empowering women to feel confident in their changing bodies, ensuring all pieces we design provide longevity through adaptability and functionality, working with your bump through pregnancy and beyond. From everyday basics to occasionwear, we cover all aspects of a woman’s maternity wardrobe needs.
HISTORY
We are an international maternity fashion house founded in 2002 by French-born fashion designer, Cecile Reinaud. After she was approached by multiple friends asking her to tailor their clothes during their pregnancies, Cecile's first design for the label was a pair of maternity jeans with a special lining and flexible fit to accommodate pregnant women. Based in London, our clothing is sold around the world through various stores, concessions, and online. Our brand received worldwide attention when Kate Middleton, the Princess of Wales, was photographed in a Seraphine dress for the first official family portrait with Prince George, and our brand has since become the favorite of royals and celebrities alike.
INTRO
Becoming pregnant is a huge milestone in a woman's life, and we're proud of the supporting role our clothing plays in allowing you to stay true to your style. We're constantly innovating – from our over and under bump denim to our two-way zipped crotch sleepsuits that make middle-of-the-night diaper changes so easy – to make the journey into motherhood that little bit easier. All our products are designed for moms, by moms, and are made to last throughout your pregnancy and beyond.
At Seraphine, we believe that the right wardrobe can play a huge part in a woman’s smooth journey into motherhood. From everyday basics to luxury occasionwear, we focus on empowering women to feel confident in their changing bodies, ensuring all pieces we design provide longevity through adaptability and functionality, working with your bump through pregnancy and beyond. From everyday basics to occasionwear, we cover all aspects of a woman’s maternity wardrobe needs.
HISTORY
We are an international maternity fashion house founded in 2002 by French-born fashion designer, Cecile Reinaud. After she was approached by multiple friends asking her to tailor their clothes during their pregnancies, Cecile's first design for the label was a pair of maternity jeans with a special lining and flexible fit to accommodate pregnant women. Based in London, our clothing is sold around the world through various stores, concessions, and online. Our brand received worldwide attention when Kate Middleton, the Princess of Wales, was photographed in a Seraphine dress for the first official family portrait with Prince George, and our brand has since become the favorite of royals and celebrities alike.
INTRO
Becoming pregnant is a huge milestone in a woman's life, and we're proud of the supporting role our clothing plays in allowing you to stay true to your style. We're constantly innovating – from our over and under bump denim to our two-way zipped crotch sleepsuits that make middle-of-the-night diaper changes so easy – to make the journey into motherhood that little bit easier. All our products are designed for moms, by moms, and are made to last throughout your pregnancy and beyond.
Contact info
United Kingdom
- contact@seraphine.com
- www.seraphine.com
3.9
Great
8K reviews
Replied to 22% of negative reviews
Typically replies within 1 week
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Goldie amended my gift card for me as…
Goldie amended my gift card for me as it was for the US site but the UK site would suit me better for shipping. She was finished in seconds and it was so easy! Doing this simply through the chat function on the website was so helpful. Thanks Goldie 🙏🏻
15 January 2025
Unprompted review
they charge for returns
Very disappointed they charge for returns. So I paid £33 inc delivery but I’m only getting refunded £25. Won’t buy from them again.
14 January 2025
Unprompted review
Loved the quality of the maternity…
Loved the quality of the maternity jacket. My husband and I bought one we could both wear. Cool that Seraphine has a men’s version.
There was something unclear for me about the payment and refund in Klarna so I contacted the customer service and Goldie helped me very fast, accurate and kind with everything (so, also five stars for Goldie!).
14 January 2025
Unprompted review
Great quality and easy return.
The quality of the items is really good and it truly feels like it is designed by mothers for mothers. I bought three pieces, but unfortunately, one of them was too big on me and the return process was very smooth and easy. Overall, highly recommend this brand.
20 December 2024
Unprompted review
Excellent fabric in the products!
9 January 2025
Poor quality fabrics vs high prices
Really disappointed with the quality of the work clothing, to the point I cannot wear them at a professional office. I purchased a few white tops for pre and post maternity from ‘The Work Edit’ range, but fabric used is really cheap quality, see through, and poorly put together (and looks it). I have also tried to iron them and make them look good following the care instructions, but quality is so bad, I can’t even get out the creases without the risk of increasing the iron heat and getting brown stains on the shirts (because they burn/are plasticky).
I really would not buy anymore and recommend Seraphine to seriously review their quality against the price range they are selling, I feel I have been stung buy them. I am going elsewhere from now on.
9 January 2025
Unprompted review
Reply from Seraphine
Hi EB,
Thank you for taking the time to share your feedback with us. We are sincerely sorry to hear about your disappointment with the quality of the items you purchased from our Work Edit range. Please rest assured that we take your concerns very seriously, as customer satisfaction is our top priority.
We haven’t encountered similar feedback regarding these items, but we understand how frustrating this experience must have been for you. We would like to look into this matter further to address your concerns and ensure we uphold the quality standards you expect from us.
Could you kindly provide us with your contact details and any relevant order information?
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind Regards,
Seraphine
customare care was quick and kind
customare care was quick and kind.
Brandy assisted me with the order n. #45224191
13 January 2025
Unprompted review
Reply from Seraphine
Hi Giovanna,
Thank you so much for your kind words! We're thrilled to hear that Brandy was able to assist you quickly and kindly with your order. We pride ourselves on providing excellent customer care, and it’s wonderful to know we met your expectations.
Thanks,
Seraphine
E-card difficulty
I have purchased dresses for my daughter in the past and she has really enjoyed them! I sent an E-Gift card this time to my new daughter-in-law and it did not arrive correctly, however, I reached out by email and Brandy immediately sent her a corrected one and responded to me!
All are happy and I will continue to use this site!
3 January 2025
Unprompted review
Reply from Seraphine
Hi Marie,
Thank you for your thoughtful review! We're so glad Brandy could quickly resolve the issue with the E-Gift card. It’s wonderful to hear your daughter and daughter-in-law both enjoyed their experiences. We truly appreciate your continued support!
Kind Regards,
Seraphine
The excellent service…
The order came quickly and I was pleased with the purchases and the sale price!
9 January 2025
Reply from Seraphine
Hi Mary,
Thank you for your review! We're thrilled to hear your order arrived quickly and that you're happy with your purchases and the great sale price. Enjoy!
Thanks,
Seraphine
They looked very nice and quite a nice…
They looked very nice and quite a nice colour, can’t comment other than that as they were a gift for someone
9 January 2025
Reply from Seraphine
Hi Linda,
Thank you for your feedback! We're glad you liked the look and color. We hope the recipient enjoys the gift!
Thanks,
Seraphine
Super responsive and nice customer service
I reached out to customer service to return an item after I’d already thrown away the original receipt - they were so great in responding! Sabina responded to my request almost immediately and sent me the info and shipping label I needed. There were no hoops to go through, and her email communication/tone was genuinely nice, it was a great experience.
27 December 2024
Unprompted review
Reply from Seraphine
Hi Lauren,
Thank you for your kind words! We're so glad Sabina could assist you quickly and make the return process easy. We truly appreciate your feedback and are happy you had a great experience!
Thanks,
Seraphine
Quality of garments and ease in returns…
Quality of garments and ease in returns was great. Loved the items we kept (4) and had to return one item for smaller size.
8 January 2025
Reply from Seraphine
Hi Susan,
Thank you for your feedback! We're thrilled you loved the items and found the return process easy. We hope the smaller size works perfectly for you!
Thanks,
Seraphine
Great Experience
I’ve purchased a few maternity items I’m really enjoying (jeans, a swimsuit and also pajamas) and then needed to exchange a dress I got as a gift that didn’t fit. Brandy from customer service has been fantastic helping with this! I’m glad I found Seraphine, especially after ordering jeans from a few different places that didn’t work.
9 January 2025
Unprompted review
Reply from Seraphine
Hi Molly,
Thank you for your kind review! We're so glad to hear you're enjoying your maternity items and that Brandy could assist with the exchange. We're thrilled you found Seraphine and that the jeans were a perfect fit!
Thanks,
Seraphine
Fast shipping
Fast shipping, great quality and prices! Fast resolution with Rebeca when I needed a return question answered—took her less than 4 business hours to resolve. Thank you!
9 January 2025
Unprompted review
Reply from Seraphine
Hi Grace,
Thank you for your kind words! We're thrilled to hear about your positive experience. We also appreciate you highlighting Rebeca's excellent customer service. We strive to provide the best possible experience for all our customers.
Thanks,
Seraphine
Reply from Seraphine
Hi Bev,
Thank you for your kind words! We're glad you love the dress and find it comfortable, flattering, and warm. We appreciate your feedback.
Thanks,
Seraphine
Incredible quality and so comfortable!
I absolutely love Seraphine. I relied heavily on their incredibly comfortable loungewear and denim throughout my first pregnancy and wore nothing but the bamboo nursing bras while breastfeeding - I recommend the nighttime nursing bras to every new mum. I'm now pregnant with my second baby and have immediately pulled all my Seraphine pieces out again which have all washed and worn incredibly well - I have of course added to my collection with some new leggings and a loungewear set. The quality and fit are both unrivalled - couldn't recommend this brand more for your pregnancy and postpartum journeys!
8 January 2025
Unprompted review
Reply from Seraphine
Hi Lucy,
Thank you so much for your incredible review! We're overjoyed to hear that Seraphine has been such a valuable part of your pregnancy and postpartum journeys. We're committed to creating comfortable and high-quality pieces that support you through every stage. We're thrilled you're enjoying your new additions and we hope you have a wonderful rest of your pregnancy.
Thanks,
Seraphine
Maternity bra comfortable and good quality
Bought Samson maternity bra. Very comfortable, good fit, good quality product. Quick delivery.
4 January 2025
Reply from Seraphine
Hi Jo,
Thank you for your review! We're so glad to hear you're happy with your maternity bra and the quick delivery. We appreciate your feedback
Thanks,
Seraphine
Reply from Seraphine
Hi Fadoua,
Thank you for your review! We're so glad you love the coat, and we hope it’s perfect for you when you welcome your baby!
Thanks,
Seraphine
Generally hard to find better
Most things of high quality but would be nicer to have more natural fabrics like cotton products. And to have free shipping costs
4 January 2025
Reply from Seraphine
Hi T,
Thank you for your feedback! We're glad you’re happy with the quality, and we appreciate your suggestions, we’ll make sure to take them into consideration!
Thanks,
Seraphine
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