Milleluxurybags Reviews 72

I have purchased a bag on March 12. I didn’t receive any delivery confirmation for about 2 weeks. I emailed them twice. They finally updated me with a tracking number. Waited a month to receive. The moment I open the box, I can smell that the leather is PU. I will contact customer service for a replacement or refund. If not, I will contact my bank. Very disappointed for lying that it’s genuine leather. I have plenty of genuine leather in my closet and this bag is surly not. Fake and scam.

I’d give zero stars if I could. I purchased a bag and nearly 60 days later I still have no shipping confirmation. CS kept saying things like, it will ship today or you’ll get it in 7-10 days or we’ll add a free twilly and etc. But in the end the item never shipped. I disputed the charge on my credit card and received a refund. Don’t buy from here.

Strangely, my bag did arrive. It’s a plastic piece of trash that I paid a lot $169 for. I highly recommend not ordering from this site.

I have purchased two handbags from mille bags. I have the Gabrielle Black with gold hardware 30 cm and the Lea Black 25 cm. Both bags are stunning but especially the Lea. Its quality took my breath away. My only problem was with shipping. I ordered the Lea on 2/22/2026 and did not receive it until 3/23/2026. I had to reach out three times before I received an email back. These bags are truly a luxury bag and seem flawless. I will order again.

I LOVED this company for a long time, but last order the bag was horrendously sewn and quality was not what it was! I did complain and they sent me another one and it looked just like the first one. I then said that I was done with the company that I’m moving onto another company that has a better quality item and they gave me this song and dance that they’re changing their logistics. Whatever ask me to pick whatever I wanted that they would send it to me well that was well over a month and a half ago still never received my replacement. I am 100% done with this company. They are not the same company. They were two years ago. I am beyond disappointed with their excuses, but I would be buyer beware there’s plenty of other companies out there who are doing, designer, inspired, handbags, and quality is much better than this.
They lost a really good customer with their excuses on shipping out the replacement.

I’ve had more positive experiences in the past - great quality bags.

But this time my order was routed in the wrong direction and for a time lost. CS had zero interest in helping me, saying it was my responsibility to locate the bag and drive to find it.

After I disputed the charge on my credit card, the lost bag was found. It should not have come to this. Bag is cute tho.

After a very long wait, I finally received my order. I was excited to unpack it, but as soon as I removed the packaging, I noticed a large and very obvious scratch at the bottom front of the bag. This was extremely disappointing, especially after such a long wait.

I hope they will issue a refund as soon as possible. The quality is very poor, although I would have kept it if it was not the scratch (colour was removed from that spot so there was very obvious white spot) .

The customer service number on their website is fake ! Doesn't exist ! They are very slow replying to emails (sometimes they do not reply at all). I still haven't heard back from them regarding the faulty bag I received!

It is not worth it! Avoid this company. Looks good on the website and Instagram but is not a good quality at all! Looks like the bag is covered with paper from the outside and the dye pill off! I got it on sale and I still think it was overpriced for the quality!

Edit: since writing this they have offered a replacement. If I receive it I will update the review.
Edit2: they sent a replacement bag quicker than my original order and was in good condition. They did not want me to return the damaged one, they told me I can keep it.

This is my fourth bag from you and I absolutely love all of them.

Absolutely satisfying experience, the quality is amazing and the customer service, as well as the shipping process was really smooth and quick. Would highly recommend!

Really nice bags, overall good quality. Delivery to Europe is also quite quick BUT they really need to improve the shipping box. I was lucky most of the time, but the last one came with a big dent on the front. Please don’t put such nice bags into those thin carton boxes :(

Customer service was great and quick. Bag was exactly as pictured and so perfect, very happy and will be back for more

I've had a bad experience with this company. If they fix the issue and refund me I'll update this page to let people know, but at present: I ordered 3 bags - 2 arrived after 2 weeks not the 5-10 days stated on the website, and missed the special occasion I bought them for. The third bag hasn't arrived at all. The bags arrived squashed into boxes that were far too small and bent the handles out of shape. Also, they are different sizes to what is advertised on the website. I've asked them for a refund and I'm waiting for a reply. They state 24-48 hours for a reply and it's passed that now. If anyone had a bad experience and took action, can you tell me what you did as I'm not sure what my next step is.

I just love my Jacqueline 30cm in grey. The leather is beautiful, stitching perfect. It is a stunning everyday bag.

I love these bags. Very well made and beautiful!

The qualities is outstanding way better than expected. I’m actually an Hermès Birkin bag owner and after buying five Millie bags I sold one of my Erma’s bags and use the money to take a vacation THX Millie love your brand.👍

Great bags and delivery. The quality is good.

This is my favorite bag. Himalaya 28cm. So many compliments. The perfect size and goes with everything. I have 3 Mille bags now (2 for myself and one I am gifting). 5 star product. Extremely well made. Nicely packaged and delivery as expected. I had a problem with a lock accessory and they quickly responded to my email and sent a replacement out asap. Now it’s perfect. I Highly recommend Mille Bags.

I ordered Celine Bag in sand color and it's beautiful! Perfect for every day use yet looks elegant. Great customer service as well.

I have purchased 3 bags from this company so far, each one being absolutely beautiful. They use thick, high quality leather, the stitching is perfect, and I have received many compliments on my bags. I have had 1 issue with the lock and key on one of my bags, and when I reached out to customer service, they were quick to respond and rectify the situation. I know I will be back to order more bags.

I have ordered 2 different bags from Mille and love them. They are genuine leather and are top notch quality. The hardware and leather is beautiful and sturdy. They come with a dust bag for storage and the shipping was about 15 days. I will order again.