Sedgwick UK Reviews 4,598

Paula our advisor was absolutely amazing, helped us no end deal with all of the relative insurance agents and builders. Kept us informed all the way and went above and beyond for us. We are super grateful, thank you Paula!

Well last year my water tank leaked and did lots of damage to my house which everything in my property got written off Sedgwick was fantastic to sort out my property I did not have to do anything they made sure we had the right contractors to repair my property also they where in contact with me by phone and email If I could give a 10 star I would I would not been able to come back home with the great help by 2 people at Sedgwick kieran and Linda they are a credit to the company both of them thank you again both of you.

Sedgewick provided us with a first class service from start to finish. They were polite, friendly and responsive throughout. A Loss Adjuster attended swiftly to assess the damage to our property and provided drying out equipment. Our claim was settled without delay which enabled us to engage builders to fix things.

Dont go with them for travel insurance.

Claim put in, all documents sent, then requested again. Sent again.
Portal doesnt work to send bank details.
Rang and gave details.
Told payment would be sorted. Rang 3 times to see whats going on. Told to wait 10 days. Rang again no answer on payment. Save your money and avoid

When speaking on the phone i politely said i cant hear you due to back round noise and was told "well i am in a call center".

Update: The issue has now been fully resolved. The management team listened to my concerns, authorized the full reimbursement of my expenses, and offered a compensation gesture for the delay. Satisfied with this fair and professional outcome. Thank you!

I am extremely disappointed and frustrated with the shocking lack of service from Policy Expert and Sedgwick regarding my Home Emergency claim.
An emergency is supposed to be handled urgently, yet my property has been left with a severely blocked and overflowing external gully drain for days. Wastewater is pooling directly against the main brick wall of my house. This poses an immediate health and safety hazard, as well as a severe risk of structural damp and water ingress into my home.
My Home Emergency Select policy explicitly states that it covers "Drainage – blocked waste pipes or external pipes within the boundaries of your property". Yet, Sedgwick initially rejected the claim via email, falsely claiming it does not pose an immediate risk of damage. This is a complete joke—do they expect me to wait until my house is physically flooded and destroyed before they consider it an emergency?
I replied to their email two days ago with clear photographic evidence showing the exact issue, but I have been met with absolute silence. No reply, no phone call, and zero help.
What is the point of paying for "Emergency Cover" if you are left abandoned when an actual emergency happens? Avoid this company if you expect real support when things go wrong.

Zoe Hart dealt with my elderly mother’s insurance claim following a flood that damaged her home and garden.

Zoe attended and made a thorough inspection, she was very professional and explained the process of assessment and claim.

Post visit her communications were concise and helpful making the whole process painless and stress-free.

I am a business owner myself and I’d be very keen to keep such an employee. Big thank you from us.

A very professional approach in all areas, from the initial visit right through to conclusion. Joanne was supportive, professional and clear in all her communications, outlining the options available at various stages. Never an easy situation to deal with, though Joanne, Sedgwick and others were fair and reasonable at all stages, providing the information we required to make sound decisions + get everything back in good order. Thank you! James

Pria Giran who came to my property and checked the damage caused by the accident could not have been more helpful. She explained each part of the process taking as much information of all the damage as she could. After the examination of the property was finished she came into the house and provided me with her opinion of the claim. Since then she has contacted me with the outcome of the claim, could not have praised her more excellent service.

I cannot fault the service received from Ryan Southwell
From start to finish everything went smoothly
I would recommend
From a disaster to a very helpful service 👍

My experience with Sedgwick regarding the handling of my claim was very disappointing.

The entire process was extremely slow and lacked clear communication, with repeated transfers between different parties without reaching a direct or consistent resolution.

Although my case involved a vehicle failure that significantly affected my daily life, as well as safety-related concerns, I felt that the actual impact of the issue and the resulting stress were not properly taken into consideration.

In the end, a financial settlement was offered, but it was far below the actual cost of repairing or replacing the damaged component. It did not reflect the true extent of the loss. I accepted it only out of necessity and the urgent need to use my vehicle again, not because it represented a fair compensation.

Overall, the handling of the case felt inefficient and unstructured, and I expected a much higher level of professionalism, transparency, and customer focus.

After finding out my insurance claim was a bigger claim than initially thought which caused delay, my insurer employed Sedgwicks to inspect, within days they had visited and approved the works/costs needed. Marie was very friendly and helpful and all the stress just went away

If there was a 0 I would give it.
Used by my insurance company for home emergency cover. Issue with electrics and initially got someone out who seemed to fix it. Issue then recurred leaving me with no power but refused to send anyone else. Called at 11am and the call handler said he would but emailed me instead of the company. Called at 3 and she said she’d follow up but didn’t. Called at 4 and after 30 minutes was told it’d be marked as high priority and someone would be sent it I could get someone and claim back but couldn’t give any timeline. Was called back at 6:30 to again be told it’d wasn’t covered and no-one would come. Left with unsafe electrics, 2 children and my elderly mother on a Friday evening after being messed around all day. Do not go near!

Quick response to my complaint and upheld however no details provided of how I’ll receive the offered compensation despite 2 emails and a further week passing.

Katie and Holly have been extremely helpful, kind and supportive at a time that was very difficult. They explained processes to us that were completely alien. We are very grateful for their help and support.

Not so the company but the individual dealing with my claim -Kulwant Randhawa has been excellent in progressing the claim. Communication is great. Maybe some of the other staff members can learn of how on how to handle customers. Previous claim handers were poor.

Warm, friendly, supportive and professional.

One of the most serious concerns arising from my dealings with Sedgwick relates to what I believe to be potential issues surrounding the handling, processing, and sharing of my personal information. Throughout my interactions with Sedgwick, I became increasingly concerned about what appeared to be possible issues with adherence to data protection and GDPR principles. These concerns significantly undermined my confidence in Sedgwick’s ability to manage sensitive customer information responsibly, securely, and appropriately.

The seriousness of my concerns led me to issue Sedgwick with a formal cease-and-desist notice in relation to my data protection and compliance concerns. It is deeply concerning that I felt it necessary to take this step in order to protect my personal information and seek appropriate handling of my data.

My experience with Sedgwick has been extremely disappointing and has raised serious concerns regarding communication, case management, customer care, and overall service standards.

Throughout the handling of my case, communication was poor, inconsistent, and often lacking. I repeatedly had to chase for updates, re-provide information that had already been supplied, and seek clarification on matters that I would have expected to be communicated proactively. Delays, lack of transparency, and apparent coordination issues between departments significantly prolonged the process and caused unnecessary stress during an already difficult period.

As a vulnerable customer with ADHD, the way my case was managed had a significant impact on my mental health and overall wellbeing. The ongoing uncertainty, repeated need to chase information, lack of clarity, and absence of appropriate support contributed to increased stress and anxiety. These issues exacerbated the challenges I already experience with ADHD and made it more difficult to manage day-to-day responsibilities. At a time when reasonable support and understanding should have been provided, I felt largely overlooked and unsupported.

I was left with the impression that policies and procedures were not always applied consistently, and that issues raised were not always addressed with sufficient urgency or accountability.

Overall, my experience was characterised by poor communication, lack of transparency, inadequate support for a vulnerable customer, and concerns regarding data handling practices. For an organisation of Sedgwick’s size and reputation, the standard of service I experienced fell below reasonable expectations and has left me with significant concerns about its approach to customer care, professional standards, and the handling of sensitive personal information.

Matthew Carroll

Service received has been excellent for example when phoning, Johnathan was always available. Any questions were answered swiftly and efficiently. The service was very fast and to a high standard. I would certainly recommend this company especially the Glasgow office. A very stressful situation dealt with care and professionalism.

It is always a stressful experience when one's bedroom ceiling falls in. However we must say that from the moment that Alessandra Lee visited us to review the situation to the conclusion of our claim with John Lewis Home Insurance, it has been a very positive experience. Sedgewick took over he whole management of the refurbishment of our bedroom. They were very flexible as to the the dates that the various contractors attended to fit in with our own diaries re holidays etc. Following our payment of the £500.00 excess, Alessandra chased through the various payments due to us. And the final visit of the professional cleaner really put the "cherry on the cake". A very fastidious job.

Would give zero stars if possible – Bullied, lied to, disrespected and our time completely wasted.

If I could give zero stars, I absolutely would. This company is utterly disgraceful.

I am a highly vulnerable customer — I live with severe dyslexia and serious mental health conditions, which makes phone calls extremely difficult, overwhelming and harmful for me. Yet Sedgwick bombarded me with non‑stop emails and text messages, pressuring and bullying me into calling — even though they knew full well about my vulnerabilities. I felt I had no choice but to call just to stop the harassment.

I called specifically to arrange a site visit, and gave clear dates and times when my family would be available to come and support me — because I cannot manage this alone. I was promised a written email confirmation of the agreed site visit, which I received on 8 June 2026. It explicitly confirmed their loss adjuster would attend the property on Wednesday 10 June between 10:00 and 13:00. My family and I took valuable time out of our lives, waited at the property, and no one showed up at all — a complete and utter waste of my time and my family’s time.

When I called to demand answers, they lied straight to my face: they claimed the site visit was never confirmed — even though I had their own written email confirming it was. When I showed them that proof, they lied again: they said they “could not find the email” on their system — even though it existed and was sent by them. I called them out on this, and they had absolutely nothing to say.

They disrespected my vulnerabilities, bullied me, lied repeatedly, treated me with utter contempt, and wasted hours of my and my family’s time. Reading hundreds of other reviews, I see this is not a mistake — this is exactly how they treat vulnerable people. They are unprofessional, dishonest, and completely unfit to handle claims.