Sedgwick UK Reviews 4,594

The experience and service that I received from Sedgwick was great from start to finish. Georgina was incredibly professional and kept me informed of proceedings throughout the whole journey. I received regular phone calls and emails and a great service from all of the parties involved.

I was given all the information I needed to help me with my claim for a leak from my shower. The colleague was very kind and caring and made sure I understood the future steps that would be taken. I am very happy to go forward with their assistance.

The whole experience with Sedgwick was excellent. They quickly got in touch with us and were very helpful and reassuring from the outset. Within two days we had a special video call from a building consultant (David Cliffe) who was excellent. He spent nearly an hour using a special app to see the inside and outside of the property and was utterly professional. Within a few hours we had his written report. This was truly exceptional service.

Once claim allocated I had a direct contact who came to the house, after inspection clearly explained how the claim and payment would be handled. Reassuring to know there is someone available if I have any further questions ref 11172599

The people at Sedgwick that i was in contact with, were very polite and professional. They kept me informed by phone and email. An excellent company to deal with.

Ruth was excellent in sorting out our electric problem in our kitchen

In organizing an electrician call out.

Very prompt service . Provided a next day time and arrived on time. Dealt with issue very professionally .

I reported a leak from my bathroom through my ceiling on 19 May to John Lewis Home Insurance. A plumber from Sedgwick arrived six hours later, took the side of my bath off, took many photographs of the wet underside and damaged ceiling downstairs, told me that he’d order two parts for me and that someone would get in touch with me to do the repair. I was given the tracking information. Initially, it looked like 2 parts were ordered, then 1 then none! There was no explanation except that my claim had been closed. I tried ringing and left messages but never had a reply. Apparently I’m not insured for the leaking hose according to John Lewis Emergency Home Services who I spoke to earlier though this wasn’t mentioned initially. I wouldn’t give any stars to either company at the moment.
I’ve since gathered from John Lewis Home Insurance that Sedgewick did try to call me on 21 May so thank you for that. However, I wasn’t aware of that and didn’t pick up. As far as I know, no other attempt was made and no message was left. Perhaps more will emerge in due course….

After extensive storm and flood damage during January 2026 I engaged with Sedgwick UK and the subsequent Loss Adjuster James Anderson. From the beginning to the end of the claim James provided support and reassurance answering all my emails promptly, the guidance was much appreciated. Everyone at Sedgwick UK including James, were courteous and showed empathy and compassion. Flood damage is brutal and destructive, it took time to come to terms with, however, with Sedgwick UK I genuinely felt listened to, knowing I was being supported every step of the way.

Claim 11147423 Throughout my claim process I had contact with four claim handlers.
Each treated me with courtesy patience and understanding of my age (88 )and limited IT ability
My sincere thanks to Harrison, Euan,Leighton and Evie
for their help and guidance at a most trying time.
Alan Pitcher

Excellent customer service by Ryan Southwell. I found Ryan to be extremely helpful, polite, friendly and very easy to communicate with. Ryan responded to my messages and phone calls immediately and took lots of stress away from me when making my insurance claim. Outcome was fair and claim was resolved very quickly.

The representative I spoke to was excellent. I had been trying to solve my flooding problem all afternoon and was a bit frazzled to say the least! She was very patient and repeated things time and time again as I wasn't taking anything in ( through no fault of hers!)

Good communication by phone, prompt reimbursement. Special mention to Carly.

​If your insurer uses Sedgwick to handle your Home Emergency claims, be prepared for severe delays, poor risk assessments, and bureaucratic excuses designed to avoid fixing active hazards.
​I raised a critical home emergency for an active sewage/blackwater leak from a main toilet pipe dripping continuously into my downstairs utility room. The leak rotted through the ceiling.
​Despite an active biohazard and sick children, Sedgwick downgraded the claim to a non-emergency simply because I have a "second toilet." They also attempted to claim the leak required complex "track and trace" or removing the entire toilet structure. In reality, the pipe is completely exposed, fully visible, and easily reachable by hand within arm's length.
​To make matters worse, the subcontractor they deployed (Gotogroup) arrived completely unequipped with standard parts, did absolutely zero repair or containment work, and just walked away. I have now discovered that Sedgwick paid this contractor approximately £200 out of my strict £300 policy limit for doing absolutely nothing. They are now trying to force me to pay out-of-pocket for any actual plumber costs that exceed the remaining £100!
​They are effectively burning through a customer's emergency allowance on their own failed contractor deployments, then penalizing the policyholder for it.
​I have been forced to hire and pay for my own independent plumber to protect my children's health. I have escalated Sedgwick’s systemic failures and predatory claims handling directly to the primary insurer.

Emily and her colleages at Sedgewick have proven to be first class at handling what proved to be a difficult and complex situation for us. She is very knowledgeable and helpful, and demonstrated meticulous attention to detail. We have been impressed with the professional manner in which Sedgewick have dealt with our claim.

Absolutely Poor

Paula our advisor was absolutely amazing, helped us no end deal with all of the relative insurance agents and builders. Kept us informed all the way and went above and beyond for us. We are super grateful, thank you Paula!

Well last year my water tank leaked and did lots of damage to my house which everything in my property got written off Sedgwick was fantastic to sort out my property I did not have to do anything they made sure we had the right contractors to repair my property also they where in contact with me by phone and email If I could give a 10 star I would I would not been able to come back home with the great help by 2 people at Sedgwick kieran and Linda they are a credit to the company both of them thank you again both of you.

Sedgewick provided us with a first class service from start to finish. They were polite, friendly and responsive throughout. A Loss Adjuster attended swiftly to assess the damage to our property and provided drying out equipment. Our claim was settled without delay which enabled us to engage builders to fix things.

Dont go with them for travel insurance.

Claim put in, all documents sent, then requested again. Sent again.
Portal doesnt work to send bank details.
Rang and gave details.
Told payment would be sorted. Rang 3 times to see whats going on. Told to wait 10 days. Rang again no answer on payment. Save your money and avoid

When speaking on the phone i politely said i cant hear you due to back round noise and was told "well i am in a call center".