Sedgwick UK Reviews 4,589

We recently have had a loss of water leak at our home which caused a lot of damage downstairs and had to claim off our insurance. We have had our claim managed by Sedgwick UK and have been looked after by Sarah and Corrine who have put us at ease from day one. They have been in constant touch all the while the repair work has been carried out and chased up any outstanding problems.The work is almost complete now and we have been really impressed with the result of what has been done.
William &Ellen Clark, Wilmslow.

I would highly recommend Sedgwick. They handled my claim professionally and quickly.

Our claim was handled professionally and communication was great at all stages of the process.

Claim ref no: 10864490

Had to use them for emergency call out part of my Admiral insurance. Bearing in mind my kitchen was flooding and I was unable to isolate it the call handler asked so many questions wasting valuable time! Then to be told the approved contractor would be 4-5 hours to get to, I had to sort my own emergency plumber out. Now I am trying to claim my money back via them they are asking me to change the invoice to only include the emergency work the plumber did and not the repair and to get admiral to pay for the repair??? Surely that’s for them to sort out between themselves? Very unhelpful and gives me the feeling they are trying to get out of paying!

Straightforward process from start to finish with knowledgeable team.

Ross McGregor was so helpful in helping me when I had a problem with my flat and submitting my claim. He kept me updated during the whole process amd couldn't fault him.

Amin Rahman has been so professional and helpful he has gone above his role to help me get my insurance claim paid, unfortunately he has battled with Covea insurance who have been the opposite unprofessional, very slow and many items falling through the cracks I would go as far to say appalling behaviour. Claim no is :-H026105131 -

From start to finish the whole process was easy and efficient. Amy kept me updated throughout and helped with any questions I had. I had reservations about dealing with insurance companies but Sedgwick and Amy have completely changed my opinion. Thanks again for a great service!

Staff continually ignored me, avoided picking up the phone, said they’d call back and never did, said they’d send documents and had to be continually chased.

I’ll be avoiding any insurer that uses them moving forward.

We had a large claim due to water damage following a burst pipe and Sedgwick appointed a dedicated small team to manage our claim. From start to finish we were kept fully informed of developments and the options open to us. Extremely helpful - would definitely recommend.

Sedgwick became the supplier for Churchill insurance the company with which I held my policy and which had become entangled in in part due to the misrepresentations of an emergency supplier. Its engineer failed to repair or even to stop a Shower leak from a hole in a complex valve. When Sedgwick took over all became smoothly settled even on a further claim from a dishwasher fault.
I have written at length elsewhere in appreciation for
the resolution of my claims. Here I simply want to see with Sedgwick one is in good hands..

Very helpful and explained details very clearly.
More than happy with the service from first contact to last.

REF: 10814269 Very helpful staff both in office and personal visits. Good communication as to what is happening in what can be concerning times

Ross was really helpful throughout, thank you!

The claim took a while as there were a few misunderstandings with subcontractors for asbestos removals and back and delays on loss adjusters needing to come out. However, overall Sedgwicks were good. Things really took off once Christine Brewin took on my case. You could tell she was very busy re her workload but she always took the time to go through things and listened. She worked hard to get my claim finalised as it had already been at least 4 months of flushing my loo with a bucket/ceiling part down when she can took over my case. Her involvement moved things along quicker than before and I was really grateful for her hard work.

The experience and service that I received from Sedgwick was great from start to finish. Georgina was incredibly professional and kept me informed of proceedings throughout the whole journey. I received regular phone calls and emails and a great service from all of the parties involved.

I was given all the information I needed to help me with my claim for a leak from my shower. The colleague was very kind and caring and made sure I understood the future steps that would be taken. I am very happy to go forward with their assistance.

The whole experience with Sedgwick was excellent. They quickly got in touch with us and were very helpful and reassuring from the outset. Within two days we had a special video call from a building consultant (David Cliffe) who was excellent. He spent nearly an hour using a special app to see the inside and outside of the property and was utterly professional. Within a few hours we had his written report. This was truly exceptional service.

Once claim allocated I had a direct contact who came to the house, after inspection clearly explained how the claim and payment would be handled. Reassuring to know there is someone available if I have any further questions ref 11172599

The people at Sedgwick that i was in contact with, were very polite and professional. They kept me informed by phone and email. An excellent company to deal with.