Sedgwick UKReviews 

If there was a 0 I would give it.
Used by my insurance company for home emergency cover. Issue with electrics and initially got someone out who seemed to fix it. Issue then recurred leaving me with no power but refused to send anyone else. Called at 11am and the call handler said he would but emailed me instead of the company. Called at 3 and she said she’d follow up but didn’t. Called at 4 and after 30 minutes was told it’d be marked as high priority and someone would be sent it I could get someone and claim back but couldn’t give any timeline. Was called back at 6:30 to again be told it’d wasn’t covered and no-one would come. Left with unsafe electrics, 2 children and my elderly mother on a Friday evening after being messed around all day. Do not go near!

Quick response to my complaint and upheld however no details provided of how I’ll receive the offered compensation despite 2 emails and a further week passing.

Katie and Holly have been extremely helpful, kind and supportive at a time that was very difficult. They explained processes to us that were completely alien. We are very grateful for their help and support.

Not so the company but the individual dealing with my claim -Kulwant Randhawa has been excellent in progressing the claim. Communication is great. Maybe some of the other staff members can learn of how on how to handle customers. Previous claim handers were poor.

Warm, friendly, supportive and professional.

One of the most serious concerns arising from my dealings with Sedgwick relates to what I believe to be potential issues surrounding the handling, processing, and sharing of my personal information. Throughout my interactions with Sedgwick, I became increasingly concerned about what appeared to be possible issues with adherence to data protection and GDPR principles. These concerns significantly undermined my confidence in Sedgwick’s ability to manage sensitive customer information responsibly, securely, and appropriately.

The seriousness of my concerns led me to issue Sedgwick with a formal cease-and-desist notice in relation to my data protection and compliance concerns. It is deeply concerning that I felt it necessary to take this step in order to protect my personal information and seek appropriate handling of my data.

My experience with Sedgwick has been extremely disappointing and has raised serious concerns regarding communication, case management, customer care, and overall service standards.

Throughout the handling of my case, communication was poor, inconsistent, and often lacking. I repeatedly had to chase for updates, re-provide information that had already been supplied, and seek clarification on matters that I would have expected to be communicated proactively. Delays, lack of transparency, and apparent coordination issues between departments significantly prolonged the process and caused unnecessary stress during an already difficult period.

As a vulnerable customer with ADHD, the way my case was managed had a significant impact on my mental health and overall wellbeing. The ongoing uncertainty, repeated need to chase information, lack of clarity, and absence of appropriate support contributed to increased stress and anxiety. These issues exacerbated the challenges I already experience with ADHD and made it more difficult to manage day-to-day responsibilities. At a time when reasonable support and understanding should have been provided, I felt largely overlooked and unsupported.

I was left with the impression that policies and procedures were not always applied consistently, and that issues raised were not always addressed with sufficient urgency or accountability.

Overall, my experience was characterised by poor communication, lack of transparency, inadequate support for a vulnerable customer, and concerns regarding data handling practices. For an organisation of Sedgwick’s size and reputation, the standard of service I experienced fell below reasonable expectations and has left me with significant concerns about its approach to customer care, professional standards, and the handling of sensitive personal information.

Matthew Carroll

Service received has been excellent for example when phoning, Johnathan was always available. Any questions were answered swiftly and efficiently. The service was very fast and to a high standard. I would certainly recommend this company especially the Glasgow office. A very stressful situation dealt with care and professionalism.

It is always a stressful experience when one's bedroom ceiling falls in. However we must say that from the moment that Alessandra Lee visited us to review the situation to the conclusion of our claim with John Lewis Home Insurance, it has been a very positive experience. Sedgewick took over he whole management of the refurbishment of our bedroom. They were very flexible as to the the dates that the various contractors attended to fit in with our own diaries re holidays etc. Following our payment of the £500.00 excess, Alessandra chased through the various payments due to us. And the final visit of the professional cleaner really put the "cherry on the cake". A very fastidious job.

Would give zero stars if possible – Bullied, lied to, disrespected and our time completely wasted.

If I could give zero stars, I absolutely would. This company is utterly disgraceful.

I am a highly vulnerable customer — I live with severe dyslexia and serious mental health conditions, which makes phone calls extremely difficult, overwhelming and harmful for me. Yet Sedgwick bombarded me with non‑stop emails and text messages, pressuring and bullying me into calling — even though they knew full well about my vulnerabilities. I felt I had no choice but to call just to stop the harassment.

I called specifically to arrange a site visit, and gave clear dates and times when my family would be available to come and support me — because I cannot manage this alone. I was promised a written email confirmation of the agreed site visit, which I received on 8 June 2026. It explicitly confirmed their loss adjuster would attend the property on Wednesday 10 June between 10:00 and 13:00. My family and I took valuable time out of our lives, waited at the property, and no one showed up at all — a complete and utter waste of my time and my family’s time.

When I called to demand answers, they lied straight to my face: they claimed the site visit was never confirmed — even though I had their own written email confirming it was. When I showed them that proof, they lied again: they said they “could not find the email” on their system — even though it existed and was sent by them. I called them out on this, and they had absolutely nothing to say.

They disrespected my vulnerabilities, bullied me, lied repeatedly, treated me with utter contempt, and wasted hours of my and my family’s time. Reading hundreds of other reviews, I see this is not a mistake — this is exactly how they treat vulnerable people. They are unprofessional, dishonest, and completely unfit to handle claims.

Initially this company could not be faulted and sadly in the last 3 months things went down hill.

I came home on Jan 5 this year after a great Xmas & NY with family, (26) to find the people who had installed a brand new boiler on 23/12/25 had contrived for it to fail. House frozen solid, 7 bursts on thawing, thousands of damage. Direct Line were brilliant & only surpassed bythe asedgewick people, particularly Ian Sutherland, who was instrumental in calming down a highly emotional 79 year old, almost literally in tears. Every step of the way Ian, and his assistant Julia, have bent over backwards to help & to ease my mind. I cannot praise them highly enough: whatever Sedgewicks are paying them, it isn't enough!!!

This repair to our heating pipe was resolved quickly without fuss. By a pleasant plumber.

We had to claim on our insurance through Hiscox and were referred to Sedgewick as the loss-adjusters to help process our claim. We dealt directly with Sushil Chandler and Leigh-Anne McLennan, both of whom were professional, clearly explained every process and were on hand to answer our questions. Above all however, they were friendly and we genuinely felt supported by them as we navigated this process. We really appreciate the work they put in to help process our claim and we were able to reach a resolution swiftly. I would certainly recommend Sedgewick, and we are very grateful to Sushil and Leigh-Anne for all their help and support.

There were without doubt some 5* elements of my experience with Sedgwick. The staff were always universally helpful and polite when I spoke with them. However the response times to my update requests and overall progressing the claim were generally slow. Maybe that is standard for the industry and my expectations were naively too high. Certainly, the payment of the contents part of the claim took an age and the very nice chap that dealt with my claim apologised repeatedly, saying that there were issues with the payment system. Once the building repairs were assigned to a contractor the repair work progressed quickly and efficiently.
Overall, 3.5 would probably be more accurate, but will go with 4*.

The people were down to earth and easy enough to speak to they made it all very simple.

Very efficient, great communication and resolved my block drains

Amber really knew her stuff.

I had never met Stefan before but immediately felt very comfortable that he knew exactly what the problem was and would be able to fix it.
He is well trained and easy to talk to.
Thank you so much for sending him to do the job. 😀

Amazing service, made the whole process simple. A special thanks to Jamie Pritchard and Sam Melgram who were always available to discuss the detail and complexity of the claim in simple terms. No Jargon. Dealt with all matters swiftly and kept me up to date every step of the way. Thank you it’s been a pleasure.

I found that the electric company they only did basic work. Failure to tidy the cabinets