He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... See more
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Review summary
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Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Company replied
Secom Security Engineer arrived on time. Checked thoroughly that the Alarm System is working properly for its annual maintenance inspection. The Engineer asked if I had any questions or concerns with... See more
Company replied
The engineer was so good with my mum who suffers with Alzheimer’s. I had telephoned to book a more specific time, even though he arrived an hour earlier, I was grateful for his empathy shown before I... See more
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Company details
- Burglar Alarm Store
- Fire Alarm Supplier
- Security Equipment Store
- Security Service
- Security System Installer
- Security System Supplier
About SECOM Plc
Written by the company
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contact info
52 Godstone Road, CR8 5JF, Kenley, United Kingdom
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4.7
Excellent
4K reviews
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John arrived in the time frame got…
John arrived in the time frame got straight down to the job, no messing about, polite and courteous did the job, what more can the customer ask for
24 August 2026
Reply from SECOM Plc
Hi William
We're so glad to hear that John arrived promptly and completed the job efficiently and courteously. We truly appreciate your kind words and positive feedback and this will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Aaron arrived on time and as usual very…
Aaron arrived on time and as usual very polite and efficient, service done without fuss or delay. Thanks
11 August 2026
Reply from SECOM Plc
Hi Karl
We're so happy to hear that Aaron was very efficient and polite, and that everything was done without any fuss. We truly appreciate your kind words and will ensure they are passed on.
Kind regards.
Lorraine.
The Engineer no issue with him.
The Engineer no issue with him.
Been over 5 months “ SAB TEMPUR” keeps recurring . Was told that on this visit this will be sorted.
Engineer had no idea about it!
He took photos of the 30 year old bell outside . Now job no raised !
18 August 2026
Reply from SECOM Plc
Good afternoon
We appreciate you taking the time to share your experience. We are concerned to hear that the recurring issue with "SAB TEMPUR" was not resolved during the recent visit, despite your expectations. We understand your frustration regarding the engineer's lack of awareness about the problem. Your concerns have been passed to the Regional Management team to arrange for the SAB issue to be resolved and for the overall process to be reviewed and amended as required. Please accept our apologies for the inconvenience experienced.
Kind regards.
Lorraine.
An excellent service.
The engineer was on time, very pleasant and amicable. He got on with his work and explained what he was doing. A very polite and respectful young man.
19 August 2026
Reply from SECOM Plc
Hi Raymond
We are so pleased to hear about your positive experience with our engineer. It's wonderful to know that their professionalism and clear communication made a great impression. Thank you for sharing your kind words which will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Mr and Mrs Howard
We're so happy to hear our engineer provided great service. We appreciate you recommending us.
Kind regards.
Lorraine.
The engineers visiting the site are…
The engineers visiting the site are great, however the logistics process for organising items for jobs is not that great and repeated visits are required due to lack of / incorrect equipment.
E.g lack of extension poles for heat detectors or equipment without fully charged batteries.
4 August 2026
Reply from SECOM Plc
Good morning
We appreciate you taking the time to share your feedback. We are concerned to hear about the issues you've experienced with equipment logistics, leading to repeated visits. We understand how frustrating it is when our engineers arrive without the necessary tools, such as extension poles or fully charged batteries. We are actively reviewing our internal processes to ensure our teams are always fully equipped for every job, and we are committed to making the necessary improvements to prevent these situations from recurring.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Carolyn
We're truly happy to hear our engineer quickly resolved the issue for you. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
polite engineer
polite engineer , got on with service no trouble due to the power being off when he arrived as we had a ten minute delay . thank you great service
10 August 2026
Reply from SECOM Plc
Hi Stephen
We're so glad to hear our engineer provided great service. We appreciate you sharing your positive experience with us.
Kind regards.
Lorraine.
Annual maintenance service
Good communication re arrival time. Engineer arrived earlier than estimated, very straightforward service.
In and out in 20-30 minutes. The Engineer was courteous, professional and friendly explaining everything he was doing. I’m a very happy customer
6 August 2026
Reply from SECOM Plc
Good morning
We are so pleased to hear about your positive experience with our service. It's great to know that our engineer provided such courteous, professional, and friendly assistance, and that the communication regarding arrival time was helpful. We truly appreciate your kind words and are glad we could make you a very happy customer.
Kind regards.
Lorraine.
Very polite engineer
Very polite engineer, showed him around and he just got on with the job efficiently and informed me of the process.
3 August 2026
Reply from SECOM Plc
Good morning
We're so glad to hear our engineer provided efficient service and kept you informed throughout the process. Your feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Loyi
We're glad you had an excellent experience. Thank you for your kind words which have ben passed on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Roger
We're so glad we could complete the work to your satisfaction. We appreciate your positive feedback and this will be passed on.
Kind regards.
Lorraine.
Thanks Chris
Chris did a brilliant job always does , he is always pleasant friendly efficient and professional. A big Thank you to Chris and all at SECOM..
29 July 2026
Reply from SECOM Plc
Hi Mark
We are so pleased to hear such wonderful feedback about Chris. It's fantastic to know that his effort to provide pleasant, efficient, and professional service is appreciated. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Service Engineer arrived on time and…
Service Engineer arrived on time and was tidy and friendly.
27 July 2026
Reply from SECOM Plc
Hi Ian
We're so glad to hear our service engineer was punctual, tidy, and friendly. We appreciate your positive feedback and will pass it on.
Kind regards.
Lorraine.
Reply from SECOM Plc
Hi Fraser
We're so glad to hear you had a great experience with our engineer. Your positive feedback means a lot to us and will be passed on.
Kind regards.
Lorraine.
Out of hours help was non existent
Out of hours help was non existent. Active alarm but they didn’t want to know. The call handlers were extremely nonchalant and uninterested. I would not recommend this company at all.
24 July 2026
Unprompted review
Reply from SECOM Plc
UPDATE 30th July 2026
Hi Katherine
I have requested further information via two different methods and am disappointed not to have received a response.
In order that this matter can be fully investigated please supply the requested information.
Hi Katherine
I'm truly sorry to hear about your frustrating experience with our out-of-hours service.
In order that this can be fully investigated please can you email customerservices@secom.plc.uk with your name, postcode and contract number along with details of your experience.
I look forward to hearing from you.
Kind regards.
Lorraine.
on time professional
20 July 2026
Reply from SECOM Plc
Hi Jasbir
Thank you for your 5 star rating and for letting us know that the engineer was on time and professional. Your feedback is greatly appreciated and will be shared with the engineer and his management team.
Kind regards.
Lorraine.
A thorough maintenance
A thorough maintenance for our alarm by a very nice and professional man.
20 July 2026
Reply from SECOM Plc
Good afternoon
We're delighted to hear that your alarm maintenance was thorough and carried out by a very nice and professional individual. We appreciate you sharing your positive experience and this feedback will be passed on.
Kind regards.
Lorraine.
Dillon, service engineer was very good
Dillon, the service engineer for Secom plc was very polite and was thorough in his work.
15 July 2026
Reply from SECOM Plc
Hi Mr Jeffs
We're delighted to hear that our service engineer was polite and thorough in his work. We appreciate you taking the time to share your positive experience with us and this has been passed on to Dylan and his manager.
Kind regards.
Lorraine.
The engineer (Dylan Williams) was…
The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as I’d had problems with spiders setting the alarm off. He explained things well and advised me where I could purchase a spray to deter spiders.
13 July 2026
Reply from SECOM Plc
Good morning
We're happy to hear about your positive experience with our service. We appreciate you taking the time to share your feedback regarding the thoroughness of the system check and the helpful adjustments made to your room monitors. We're glad he could assist with the spider issue and provide useful advice. Thank you for your feedback.
Kind regards.
Lorraine.
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