Having purchased at a substantial amount of money, it is outrageous that a swatch cannot be offered. Substantial lead time on delivery with Management using a ridiculous excuse it will save a new s... See more
Location
Switch locationUnit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB
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See what reviewers are saying
From the moment entering the store the staff were very welcoming. We visited several times before purchasing. The order process was explained in detail. Was kept up to date with delivery expectatio... See more
The staff were excellent and very knowledgeable. My wife is disabled and we need to choose Sofas and Armchairs very carefully as she has pressure point issues on her legs. Waliur was very helpful a... See more
Pleasant visit again to the store. Staff are polite and don't pester you, but are there if you have any questions. Purchased our 2nd sofa here this year and was served by Enrique on both occasions, ve... See more
Company details
About poltronesofà - Northampton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, United Kingdom
4.7
Excellent
2K reviews
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The staff was so helpful and not pushy
11 August 2026
She was very helpful explaining about…
She was very helpful explaining about everything
8 August 2026
Ally was very helpful and knowledgeable…
Ally was very helpful and knowledgeable about the products. Can't wait to get our new sofa's
7 August 2026
The whole experience from start to…
The whole experience from start to finish was excellent very happy with the new sofa
4 August 2026
Service and staff
Relaxed atmosphere. You were not rushed into a decision. Enrique was very accommodating for what we wanted. Will definitely recommend this store to others as we were recommended.
4 August 2026
May use AI-assist with repliesRead more
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Scratched on delivery
Ordered 2 leather recliners which were very expensive, arrived yesterday and one has a scratch on it which it arrived with, so i am leaving 1 star for now, i will update my review depending on how well they handle sorting the issue and what they offer to resolve it.
6 August 2026
Reply from poltronesofà - Northampton
Good Afternoon Becky,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the concerns that you have with your furniture with one of your recliners arriving scratched. We understand how disappointing this must be, especially after investing in new furniture and looking forward to receiving it.
If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
Everything was great from ordering to…
Everything was great from ordering to delivering, the two guys that delivered were excellent very polite and courteous
4 August 2026
Excellent service by shop staff
Excellent service by shop staff. Just need to sort out the delivery side of things. This let the company down.
25 July 2026
Reply from poltronesofà - Northampton
Good Morning Gary,
Thank you for taking your time to leave us a review.
I am pleased to see that you had a positive experience in store and that our team provided you with excellent service.
However, I am sorry to learn that there were issues with the delivery of your order, and I apologise that this aspect of your experience did not meet the high standards we strive to deliver. Your feedback is appreciated and will help us continue to improve our service.
Warmest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Mia great sales assistant.
Mia greeted us straight away at riverside Northampton store. She was very inviting with a gentle and friendly approach. She asked the right questions showing us sofas but allowed us room to move as we pleased with no pressure. Mia gave us all the relevant information at the right times in conversations and without being pushy or over bearing. We came in on the last day of the sale and was made aware of the price increase and the charge of the sofa delivery had we have not chosen to buy that day. Great sales assistant.
29 July 2026
The young lady was very attentive and…
The young lady was very attentive and knowledgeable about everything we wanted to know
30 July 2026
Good choice in the shop
Good choice in the shop, helpful customer service and really lovely delivery guys
23 July 2026
Polite quick tidy friendly and best of…
Polite quick tidy friendly and best of all I now have my sofas instead of camping chairs thank you all very much. ♥️
23 July 2026
Delivery drivers great people great job
26 July 2026
Great experience
Great experience, delivery was due for August but gratefully accepted early delivery in July. Sofa and chair very well
made, leather is high quality. Delivery driver and set crew very polite and install was done super quick. Would highly recommend
26 July 2026
Sofa didn’t turn up as sold, lucky to get it into living room
We were concerned about getting the sofa into our living room, when we were in the shower room we were told the sofa would be split but that is not how it turned up.
The delivery team did a fantastic job getting the sofa in.
25 July 2026
Reply from poltronesofà - Northampton
Good Morning Tim,
I hope you are well and thank you for your 2* review.
Its great to see that our delivery team did such a fantastic job getting your sofa into your home and will certainly pass on your feedback.
I am sorry, however, that the information you received in store regarding how the sofa would be delivered wasn't consistent with how it arrived. We understand how this could have caused unnecessary concern and please accept my apologies for this.
Again I will pass on your feedback to the store, so that we can improve on our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
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