The app on my phone WAS working well, as l could not have an In Home Display according to the engineer who fitted the smart meter. However since 1st July it has stopped working and accordingly l am no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Scottish Power for many years and haven’t had any issues, however, I am finding my yearly bill becoming unaffordable as a 78 year old pensioner. My family are advising me to look else... See more
Company replied
I have been with Scottish Power for nearly 3yrs now, they have always kept me upto date with any changes and advice, cheaper times of day for my electricity so I can plan around them. App is easy to u... See more
Company replied
Great service. Somehow AI didn't believe my meter readings so an invoice was not produced and I find it will take a week or so to sort it out before I get confirmation a bit odd I think AI is taking... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
198K reviews
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Reply from ScottishPower
Hi, Sally.
We're so pleased to hear that you found our website efficient, easy to use, and understand. Thank you for your positive feedback!
Many thanks,
Saif
Effortless
29 July 2026
Reply from ScottishPower
Hi.
We are so pleased to hear that you have found our service effortless. We truly appreciate your positive feedback and kind words.
Many thanks,
Saif
Scottish Power easy to do business with
Scottish Power have been very easy to do business with they have excellent customer service call to give me the best tariffs and the staff have always been very good and very helpful. I'm very happy with them
29 July 2026
Reply from ScottishPower
Hi.
We are so pleased to hear that you find us easy to do business with and that our customer service is excellent. It's wonderful that our staff have always been very good and helpful in finding you the best tariffs.
Many thanks,
Saif
The customer service I received from…
The customer service I received from your team was excellent I reported a bereavement and was dealt with courtesy and empathy and changes made without delay the lady was called Lavinia full marks to her a credit to your organisation
29 July 2026
Reply from ScottishPower
Hi.
We are so pleased to hear about your positive experience and that our team handled your bereavement with courtesy and empathy. It's wonderful that changes were made without delay.
Many thanks,
Saif
They never cease to amaze me how bad…
They never cease to amaze me how bad they get 4 months to attempt to resolve a simple issues is truly not good enough
7 November 2025
Reply from ScottishPower
Hi Iain,
Thanks for taking the time to leave us a review. We're sorry to hear that the issue which you're facing is yet to be resolved and we understand that this will be frustrating. We've arranged for a member of our team to give you a call today to see how we can help.
Kind regards,
Cory
Professional speaker on the…
Professional speaker on the phone,explained everything in detail ask repeatedly if there was anything else we needed to ask
Very understanding with the situation we're experiencing
29 July 2026
Reply from ScottishPower
Hi, Mr and Mrs Kelly.
We're so pleased to hear that our speaker was professional and explained everything in detail, ensuring all your questions were answered. It's wonderful that they were very understanding of your situation.
Many thanks,
Saif
Reply from ScottishPower
Hi, Janet.
We are so pleased to hear that you found our service easy to navigate. We truly appreciate your positive feedback and kind words.
Many thanks,
Saif
Further to previous review on the 9th…
Further to previous review on the 9th July. I received a call from Nancy who is a manager, she looked over case and asked for 5 days to sort it but Nancy never returned. Did a few more chats with Abongile the complaint handler who transferred a phone call last Thursday to Junaid who is another manager but again no progress. I then got an email on Friday night to say someone will call on Monday. Didn’t happen. So I emailed Abongile today, she asked if it would be ok for someone to call today , I said yes. She then emailed to ask would it be ok to wait until tomorrow, I said no. Abongile has finally called and put her manager on. I told him I was recording the call. He said he was Jay from Scottish Power in South Africa and that there was no resolution as of yet. I said I will stay on the call as I have had enough and I am not prepared to wait any longer. He said I need to wait. He said if he needed an ID card from The Embassy then he would also need to wait. Don’t see where he gets that comparison from. I repeated several times that I will wait on the call, he said I would be wasting my time and said la la la la then hung up.
29 July 2026
Unprompted review
Reply from ScottishPower
Hi Bea,
We appreciate you taking the time to share your experience with us. We're sorry to hear that your complaint is yet to be resolved and we acknowledge the frustration which this is causing. We apologise for the shortfalls which you've experienced and we understand that you've now spoken to a member of our complaints team regarding this. Unfortunately, we would not be able to remain on the call with you indefinitely until the case is resolved as, depending on the actions which are required, this could take a number of days. We appreciate your feedback and can assure you that you'll be contacted as soon as an update is available.
Kind regards,
Cory
Great Company.Always able to get in…
Great Company.Always able to get in touch with Customer service if needed .Staff very helpful explaining your Bills .And how to save on your energy bills where possible .lm happy with the deal l got for Gas and Electric from Scottish Power
28 July 2026
Reply from ScottishPower
Hi, Carol.
We are so pleased to hear about your positive experience and that you find our customer service team helpful in explaining bills and offering energy-saving advice. It's wonderful that you are happy with your gas and electricity deal.
Many thanks,
Saif
Reply from ScottishPower
Hi.
We are so pleased to hear that you found our service is professional. We truly appreciate your positive feedback and kind words.
Many thanks,
Saif
Reply from ScottishPower
Hi, Simon.
We are so pleased to hear that you found our staff very friendly. We truly appreciate your positive feedback and kind words.
Many thanks,
Saif
Submitted reading
Spoke to a person instead of a machine
She was very pleasant and very helpful.
28 July 2026
Reply from ScottishPower
Hi, Bernadette.
We're so pleased to hear that you had a pleasant and helpful experience speaking with a person. Thank you for your wonderful feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi, Sandra.
We're so pleased to hear that you find our application straightforward for inputting readings and managing your payments. Thank you for your wonderful feedback!
Many thanks,
Saif
Helped to update email and could then…
Helped to update email and could then choose a new tariff.
28 July 2026
Reply from ScottishPower
Hi, Elizabeth.
We're so glad we could help you update your email and that you were able to choose a new tariff. Thank you for your positive feedback.
Many thanks,
Saif
Scottish power have tortured me for…
Scottish power have tortured me for over 3 years trying to get me to pay money I do not owe. Finally the ombudsman has decided in my favour again! This is the second time I have had to go to the ombudsman regarding Scottish power. This is by far the worst company I have ever had the misfortune of dealing with. The operate like a mafia who think they can do what they want but I was not standing for it! DO NOT USE SCOTTISH POWER! I still don’t have any hope whatsoever of this being resolved as they didn’t listen to the first ruling by the ombudsman and continued to harass me for money I do not owe. They estimate your bills then threaten to take you to court when you dispute it. They are all scumbags. A sweet victory against a utilities cartel
28 July 2026
Unprompted review
Reply from ScottishPower
Hi Dan,
We appreciate you taking the time to share your experience with us. We're sorry to hear about your ongoing negative experience and we acknowledge the frustration and inconvenience which this will have caused to you. We're pleased that this has now been resolved following a ruling in your favour and we appreciate your feedback.
Kind regards,
Cory
It was quick and easy to choose a new…
It was quick and easy to choose a new offer and I was glad to remain with Scottish Power
24 July 2026
Reply from ScottishPower
Hi, David.
We're so pleased to hear that choosing a new offer was quick and easy for you, and that you're glad to remain with us. Thank you for your positive feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi, John.
We are so pleased to hear that you found our app easy to navigate and our service helpful. Thank you for your wonderful five-star review!
Many thanks,
Saif
I would recommend it all
I would recommend it all
My friends and family
Very good service and staff are very helpful
29 July 2026
Reply from ScottishPower
Hi, Mary.
We are so pleased to hear that you would recommend us to your friends and family! It's wonderful to know that you found our service very good and our staff helpful. Thank you for your positive feedback.
Many thanks,
Saif
Good service
Sarah, i believe is her name or if not the consultant that I spoke to was very helpful, patient to listen to my problems and explaining clearly answers to my enquiries.
27 July 2026
Reply from ScottishPower
Hi, Julie.
We're so pleased to hear that you found our service helpful and experienced no issues. We truly appreciate your wonderful 5-star review!
Many thanks,
Saif
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