Excellent that one can speak to a living person without having to go through chatbots and all the other AI obstacles put there to deter us from calling. Very good telephone response time, even though... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy company to deal with, with fair costs and a variety of tariffs to choose from. With the app there's all sorts of incentives too, such as paying less for using at certain times - which encourages... See more
Company replied
I’ve been a client for the past 2 years and half and never had issues with communication. ScottishPower always responded to my enquiries. Easy to contact. I am leaving them because I moved home and wa... See more
Company replied
I have been with scottish power over 20 years, almost 16 at my current address. I have always found them to be honest and reliable. I'm loving the half price electric on a weekend and being able to us... See more
Company replied
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
199K reviews
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Reply from ScottishPower
Hi, Sergejs.
We are so happy to hear you're pleased with everything! Thank you for your kind words and positive feedback.
Many thanks,
Saif
Reply from ScottishPower
Hi, Rosaleen.
We are so pleased to hear that you find it easy to manage and view your bills online. Thank you for your wonderful five-star review!
Many thanks,
Saif
METER READING ERROR. Reece explained that following my…
Reece explained that following my mistake regarding a meter reading, it could be sorted easily. Very easy to talk to and felt reassured.
He asked if we had any issues that needed addressing, but we informed him all ok at this time. Thank you for resolving my error.
3 August 2026
Reply from ScottishPower
Hi.
We're delighted to hear that our colleague was able to reassure you and easily resolve your meter reading mistake. It's great to know you found them easy to talk to and that everything is now in order.
Many thanks,
Saif
I had a query.
I had a query. This was answered effectively and in a very clear to understand and clarified way. Polite and professional service. Thank you.
4 August 2026
Reply from ScottishPower
Hi, Barbara.
We are so pleased to hear that your query was answered effectively and clearly. We appreciate you acknowledging our polite and professional service. Thank you for your kind feedback.
Many thanks,
Saif
Friendly and very helpful Customer…
Friendly and very helpful Customer Service. Couldn’t fault it.
4 August 2026
Reply from ScottishPower
Hi, Barbara.
We're so pleased to hear that you experienced friendly and very helpful customer service. We truly appreciate your wonderful feedback!
Many thanks,
Saif
Easy to top up my pay as you go meter
Easy to top up my pay as you go meter . Nice staff if you have to query anything .
4 August 2026
Helpful Engineer
Engineer arrived in good time, was very courteous and helpful. Installed replacement meter, fixing the problem.
4 August 2026
Reply from ScottishPower
Hi, Steve.
We're so pleased to hear that our engineer arrived promptly, was courteous and helpful, and successfully installed the replacement meter, resolving the issue. Thank you for your wonderful feedback!
Many thanks,
Saif
I enjoy being a customer of Scottish…
I enjoy being a customer of Scottish power, their energy prices are reasonable, I like it when I get point s. I redeem them to get money of the bill
4 August 2026
Reply from ScottishPower
Hi, Deborah.
We're so pleased to hear you enjoy being a customer and find our energy prices reasonable. It's great to know you're benefiting from our points system to reduce your bill!
Many thanks,
Saif
Reply from ScottishPower
Hi, Ms Julie.
We are so pleased to hear that you found our customer service agent to be very helpful and pleasant. We truly appreciate your positive feedback.
Many thanks,
Saif
Reply from ScottishPower
Hi, Alan.
We are so pleased to hear that you found our service fast and efficient. We truly appreciate your kind words and positive feedback.
Many thanks,
Saif
INCORRECT INFORMATION ON MONTHLY SUMMARY.
CUSTOMER SERVICE ADVISOR VERY HELPFUL, BUT DID NOT HAVE ANY POWER TO CHANGE A MISTAKE ON MY SUMMARY, FILED OFFICIAL COMPLAINT, AWAITING CALLBACK.
3 August 2026
Reply from ScottishPower
Hi John,
Thanks for taking the time to leave us a review. We're pleased to hear that you found our advisor to be helpful, but regret that the issue on your summary was not corrected. As a complaint has now been raised, you can expect to be contacted within 5 working days.
Kind regards,
Cory
Very helpful and friendly.thank you
Very helpful and friendly.thank you. The problem was solved.
4 August 2026
Reply from ScottishPower
Hi, Mr Warnes.
We are so glad to hear that our team was helpful and friendly, and that your problem was resolved. Thank you for your positive feedback.
Many thanks,
Saif
Very easy to top up the metre and the…
Very easy to top up the metre and the options for cheaper slots is brilliant. The meter is easy to read and shows how much gas and electricity you go through each day. I'm a happy customer.
4 August 2026
Reply from ScottishPower
Hi, Amanda.
We're so pleased to hear that you find topping up your meter easy and that our cheaper slots are beneficial. It's great that you find the meter clear and informative about your daily usage. Thank you for your positive feedback!
Many thanks,
Saif
Very poor SEG payment processes.
My call to your customer service resolved the issue within a few days and the person I talked to was very helpful. The only reason the review is only 4 star is because the call should never have been necessary in the first place.
My first SEG payment had been overdue for something like 12 weeks.
First it was paid to a mystery account. I sent several emails to say it hadn't been paid and eventually received a reply each time to say that yes it had. (No. It had not.)
After I submitted a poor review I was contacted to send my bank details (again.) (Same account I've been paying SP from for years.)
Still no first payment made. 2 more emails from me were ignored.
Then I made the call to customer support again and it was sorted out.
I have been paying SP for many years promptly and reliably.
Maybe SP could now start doing the same for me.
(Other energy providers are available.)
4 August 2026
Issue resolved
Satisfied with the customer service i received today, helped me solve the issue I was having with my account 😀
4 August 2026
Reply from ScottishPower
Hi, Vicky.
We're so pleased to hear that you were satisfied with the customer service you received today and that we were able to help resolve the issue you were having with your account. Thank you for your wonderful feedback!
Many thanks,
Saif
Out of the three energy providers I've…
Out of the three energy providers I've used so far, Scottish Power has been the best. They offer excellent customer rewards, especially their quarterly rewards and the 10 hours of half price electricity over the weekend. Their tariffs are also quite reasonable.
I would recommend Scottish Power anytime, any day.
4 August 2026
Reply from ScottishPower
Hi, Marion.
We're so pleased to hear that you've had such a positive experience with us compared to other providers. It's wonderful that you appreciate our customer rewards, especially the quarterly rewards and the half-price electricity over the weekend. We're also glad you find our tariffs reasonable.
Many thanks,
Saif
Excellent electricity and gas service
Excellent electricity and gas service. The company is reliable, professional, and provides great customer support. I am very happy with their service and would highly recommend them.
30 July 2026
Reply from ScottishPower
Hi.
We are so pleased to hear that you find our electricity and gas service excellent. It's wonderful that you consider us reliable, professional, and that we provide great customer support. We are very happy you would highly recommend us.
Many thanks,
Saif
Reply from ScottishPower
Hi, Paula.
We're so pleased to hear that you found our company excellent, our customer service great, and that we were easy to contact. We truly appreciate your wonderful feedback!
Many thanks,
Saif
One phone call from Scottish power
One phone call from Scottish power, they done all the work changed my account over from British gas and saved myself appropriately £500 a year. I never had to do anything.
4 August 2026
Reply from ScottishPower
Hi, Jezza.
We are so pleased to hear that we were able to help you switch your account over so easily and save you a significant amount of money each year.
Many thanks,
Saif
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