The app on my phone WAS working well, as l could not have an In Home Display according to the engineer who fitted the smart meter. However since 1st July it has stopped working and accordingly l am no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Scottish Power for many years and haven’t had any issues, however, I am finding my yearly bill becoming unaffordable as a 78 year old pensioner. My family are advising me to look else... See more
Company replied
I have been with Scottish Power for nearly 3yrs now, they have always kept me upto date with any changes and advice, cheaper times of day for my electricity so I can plan around them. App is easy to u... See more
Company replied
Great service. Somehow AI didn't believe my meter readings so an invoice was not produced and I find it will take a week or so to sort it out before I get confirmation a bit odd I think AI is taking... See more
Company replied
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
198K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just so easy to work with I'm alone in…
Just so easy to work with I'm alone in the house now my son who done everything for me sadly died last month and I'm just alone in the house now so I'm really happy with Scottish power Moira Hill
29 July 2026
Reply from ScottishPower
Hi, Moira.
We are truly sorry to hear about your loss. We appreciate you taking the time to share your experience and are glad to know that we could provide some ease during this difficult time.
Many thanks,
Saif
Speaking.to.aperson.and.the.lady.nowing.…
Speaking.to.aperson.and.the.lady.nowing.what.she.was.doing.i.am.86.she.had.the.time.to.help.me.which.was.very.good
29 July 2026
Reply from ScottishPower
Hi Mrs Steen,
Thanks for taking the time to leave us a review. We're pleased to hear that you're satisfied and we appreciate your feedback.
Kind regards,
Cory
Mark the excellent Rep
I received a statement showing I owed over £2000. I knew a mistake had been made. My last statement showed a £100 credit. I spoke with Stephen with a Scottish accent, his promised 11am callback did not happen. After 3pm I called and spoke with Mark, what a helpful patient chap who got to the bottom of the problem and resolved. I am embarrassed to say I did raise my voice I did apologise.
29 July 2026
Reply from ScottishPower
Hi Elizabeth,
Thanks for taking the time to leave us a review. We're sorry to hear about the issue which you encountered and we regret that this was not resolved during your initial contact. We're pleased that Mark was able to assist you and we appreciate your feedback.
Kind regards,
Cory
Easy communication
Easy communication. One issue email on when to give meter reafing was not clear. Did i have to give one reading or multiple.
29 July 2026
Reply from ScottishPower
Hi Sian,
Thanks for taking the time to leave us a review. We appreciate your feedback and will take your comments onboard. Please don't hesitate to contact us if you have any questions or require support.
Kind regards,
Cory
Call was answered quickly and my…
Call was answered quickly and my problem was resolved by a very helpful and understanding lady.
29 July 2026
Reply from ScottishPower
Hi, Lynda.
We're so pleased to hear that your call was answered quickly and that your problem was resolved by a very helpful and understanding lady. Thank you for your wonderful feedback!
Many thanks,
Saif
Review/feedback requests...
This was not a chat, but an email exchange.
My email was dealt with quickly and efficiently by customer services. However, the request for feedback/writing a review came far to quickly. It is not possible to write a review when action/s that were promised are not yet fulfilled!
Action has now been completed - the cheque for a refund was received yesterday - so I am now able to send a review.
Thank you.
29 July 2026
Reply from ScottishPower
Good afternoon,
Thanks for taking the time to leave us a review. We're pleased to hear that you're satisfied and we appreciate your feedback.
Kind regards,
Cory
Reply from ScottishPower
Hi, Bablu.
We are so pleased to hear that our agent was very helpful. We truly appreciate your positive feedback.
Many thanks,
Saif
Very good customer service and care
Very good customer service and care. Easy to talk to the customer service department. Almost i am happy.👍👍👍👍👍
29 July 2026
Reply from ScottishPower
Hi, George.
We're so pleased to hear that you experienced very good customer service and care, and found our department easy to talk to. Thank you for your wonderful feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi.
We are so pleased to hear that we are super helpful. We truly appreciate your positive feedback.
Many thanks,
Saif
Reply from ScottishPower
Hi, Mark.
We're so pleased to hear that you found great value and service. We truly appreciate your wonderful 5-star review!
Many thanks,
Saif
Understood my enquiry and gave helpful…
Understood my enquiry and gave helpful answers without hurrying me.
29 July 2026
Reply from ScottishPower
Hi, Alan.
We're so pleased to hear that we understood your enquiry and provided helpful answers without making you feel rushed. Thank you for your wonderful feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi, Ann.
We're so pleased to hear that our team member was very patient and answered your questions. We truly appreciate you sharing your positive feedback with us.
Many thanks,
Saif
Scottish Power are having major…
Scottish Power are having major problems with their administration of Solar Power payments.
Scottish power should focus solely on reducing prices rather than loyalty points etc.
28 July 2026
PAYG electric meter…
I called re my PAYG electric meter 'crashing' after new cables were installed to my house.
No one could answer what the fault could be to the meter, but were more concerned in telling me many times I have to get a smart meter installed, but the date they gave me is in six days time, what happens if I run out of electricity in that time?
28 July 2026
Polite, professional service
The lady operator I spoke with was polite, professional and very knowledgeable. She helped sort out all my queries.
29 July 2026
Reply from ScottishPower
Hi, Christina.
We're so pleased to hear that our team member was polite, professional, and very knowledgeable, and helped sort out all your queries. Thank you for your wonderful feedback!
Many thanks,
Saif
The staff are always helpful
The staff are always helpful, the problem is getting through to them in the first place. It is really frustrating listening to the belly recordings.If customers phone, it is obvious they want to talk to a member of your staff.
29 July 2026
Reply from ScottishPower
Good afternoon,
We appreciate you taking the time to leave us a review. We're sorry to hear that you sometimes find it difficult to contact us. We're glad to hear that you find our staff helpful and we'll be sure to take your comments onboard.
Kind regards,
Cory
Reply from ScottishPower
Hi, Kelly.
We are so pleased to hear that the matter was resolved and that you experienced great communication. We truly appreciate your positive feedback!
Many thanks,
Saif
A very positive experience
A very positive experience - the user friendly structure of the App is pleasing, well supported by informative communication via email and telephone. Very clear understanding of options and tariffs and queries resolved quickly and efficiently. Well Done.
29 July 2026
Reply from ScottishPower
Hi, Steve.
We are so pleased to hear about your very positive experience and that you found our app user-friendly. It's wonderful that our communication was informative and that your queries were resolved quickly and efficiently.
Many thanks,
Saif
I received a first class service.
I received a first class service.
I had a question about early exit fees from my existing supplier and I required boiler care.
Both questions were answered quickly and efficiently.
The early exit fees didn't apply as it was close to the end of my existing contract.
Scottish Power offered a better boiler care price with a guarantee that an engineer would fix my boiler the following day.
Thank you!
29 July 2026
Reply from ScottishPower
Hi, Ronnie.
We're delighted to hear you received first-class service and that your questions about early exit fees and boiler care were answered quickly and efficiently. It's great that we could offer a better boiler care price with a next-day fix guarantee.
Many thanks,
Saif
Never had any problems or issues with anything
Never had any problems or issues with my smart meter.
As I'm on a pre pay tariff the Scottish power app makes it easy to top up at any time anywhere and after top up the new balance is displayed almost immediately.
I can also check my balance as well.
All in all great service 👍
29 July 2026
Reply from ScottishPower
Hi, John.
We're so pleased to hear you've had such a positive experience with your smart meter and that our app makes topping up and checking your balance so easy. It's great to know you find our service so helpful!
Many thanks,
Saif
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.