The app on my phone WAS working well, as l could not have an In Home Display according to the engineer who fitted the smart meter. However since 1st July it has stopped working and accordingly l am no... See more
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Review summary
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Reviews shaping this summary
I have been with Scottish Power for many years and haven’t had any issues, however, I am finding my yearly bill becoming unaffordable as a 78 year old pensioner. My family are advising me to look else... See more
Company replied
I have been with Scottish Power for nearly 3yrs now, they have always kept me upto date with any changes and advice, cheaper times of day for my electricity so I can plan around them. App is easy to u... See more
Company replied
Great service. Somehow AI didn't believe my meter readings so an invoice was not produced and I find it will take a week or so to sort it out before I get confirmation a bit odd I think AI is taking... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
198K reviews
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i phoned because an email said i was in…
i phoned because an email said i was in £80 in credit but after speaking to the lady which i did not have a clue what she was talking about i left call with no money back i ended the call knowing less than what i did before i called too much jargon for a layman like me however lady was very polite and respectful which i like
28 July 2026
Reply from ScottishPower
Hi Stephen,
Thanks for leaving us a review today. We're sorry to hear that you didn't get the outcome which you'd hoped for. We appreciate your feedback and will take your comments onboard.
Kind regards,
Cory
Very patient
Very patient, polite and understanding. This is mainly due to staff on phone who were very good explaining things to me.
28 July 2026
Reply from ScottishPower
Hi, Eric.
We're so pleased to hear that our staff on the phone were patient, polite, and understanding, and explained things so well. Thank you for your wonderful feedback!
Many thanks,
Saif
Very helpful although I initially…
Very helpful although I initially suspected it was a scam call because I receive so many. May be worthwhile giving customers advance warning "heads up" by text or email first.
27 July 2026
Reply from ScottishPower
Hi, Stuart.
We're glad to hear our assistance was helpful! We understand your initial concern given the prevalence of scam calls, and we appreciate your valuable suggestion about providing advance notice. We are always looking for ways to improve our customer experience.
Many thanks,
Saif
Well it’s very nice
28 July 2026
Reply from ScottishPower
Hi, Leon.
We are so happy to hear that you had a very nice experience with us. We truly appreciate your positive feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi, David.
We're so pleased to hear that you find our pricing competitive and that our app helps you track your usage effectively. Thank you for your wonderful feedback!
Many thanks,
Saif
AVOID. Scammers
I work as a service manager for supported living. Recently one of the people I support has been approached in a field in Swindon. This individual lives with a learning disability and was stopped for 2 hours. They proceeded to change her over to Scottish Power, used her bank card and phone to make payments and calls. After this had happened they continued to use her bank card as they had added it to their Apple Pay.
The person I support was on OVO and now cannot get back there as Scottish Power are being unhelpful and not allowing this.
It’s disgusting how they have these employees targeting vulnerable adults in the community to get more customers. Shameful company. AVOID!!!
8 June 2026
Unprompted review
agent had excellent listening skill
agent had excellent listening skill, she took time to understand the facts of the situation ,
28 July 2026
Reply from ScottishPower
Hi, John.
We're so pleased to hear that our agent demonstrated excellent listening skills and took the time to understand the situation. Thank you for your wonderful feedback!
Many thanks,
Saif
Excellent Customer Service from Mohamed
Mohamed was a fantastic advisor at Scottish Power. He sorted everything for me and, most importantly, called me back exactly when he promised to check everything was resolved. Great communication and really helpful. Thank you Mohamed!
28 July 2026
Reply from ScottishPower
Hi, Edwyn.
We are so pleased to hear about your positive experience and that our advisor was fantastic. It's wonderful that everything was sorted for you and that they called you back exactly when promised. We appreciate your kind words about the great communication and helpfulness.
Many thanks,
Saif
I was with British Gas before moving to…
I was with British Gas before moving to Scottish Power and I think Scottish Power are a far better company better customer service and I am in credit in my account unlike when I was with British Gas I was always in arreas.
28 July 2026
Reply from ScottishPower
Hi, Matthew.
We're so pleased to hear about your positive experience since switching to us! It's wonderful that you're finding our customer service to be better and that your account is in credit.
Many thanks,
Saif
Reply from ScottishPower
Hi, Andy.
We're so pleased to hear you've been with us for five years and have consistently received good service. Thank you for your positive feedback!
Many thanks,
Saif
Reply from ScottishPower
Hi, Brien.
We are so pleased to hear that you found our response to be quick and efficient. We truly appreciate you taking the time to share your positive feedback!
Many thanks,
Saif
My monthly payment had gone out twice…
My monthly payment had gone out twice due to me paying by my card not thinking the DD would still come out , so having the amount of £214.68 come out twice stressed me. The chap I spoke to was very helpful and refunded the card payment phew! So hoping it doesn’t take the full 5 days.
28 July 2026
Reply from ScottishPower
Hi, Catherine.
Thanks for taking the time to leave us a review. We're sorry to hear about the stress caused by the duplicate payment. We're glad our colleague was able to assist you with the refund.
Many thanks,
Saif
Reply from ScottishPower
Hi, Hannah.
We're so pleased to hear that your problem was aired out quickly and efficiently. We appreciate your positive feedback and are glad we could assist you so well.
Many thanks,
Saif
Scottish Power, the best.
Scottish Power, always there to help with queries and polite staff keeping you well informed.
28 July 2026
Reply from ScottishPower
Hi, Ron.
We're so pleased to hear that we're always there to help with your questions and that our staff are polite and keep you well informed. Thank you for your wonderful feedback and 5-star review!
Many thanks,
Saif
App Usage Data Unreliable and Incorrect
App is not recording usage so I have been monitoring meter readings myself. I complained to Scottish Power and suddenly month usage data appeared. The problem is, it is completely made up. I have actual figures and the data published by SP is wrong. For example, the property was empty for 3 days, I recorded zero usage, SP recorded high usage. You cannot believe the usage data SP report. Fortunately bills use meter readings and they are correct.
28 July 2026
Unprompted review
Very Fair!
Since have been with Scottish Power they appear to be very fair with our account in a situation to which we the general public have no control or say over the situation of energy and it's provider's.
27 July 2026
Reply from ScottishPower
Hi, Peter.
We are so pleased to hear that you find our approach to your account fair, especially given the broader energy situation. It's wonderful to know you feel well-treated.
Many thanks,
Saif
Reply from ScottishPower
Hi, Ashley.
We're so pleased to hear that you find it easy to manage from home or even when you are on holiday. Thank you for your wonderful five-star rating and positive feedback!
Many thanks,
Saif
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