ScottishPower Reviews 

Excellent customer service
Very helpful and understanding

It’s hard to understand such poor and disrespectful customer care and I’m staggered by their most recent reply.

After a couple of posts on here and two replies on here, both replies seemed to have some sympathy for my terrible customer care experience and that the very following day I received the most horrible reply from their (SP) complaints department, I’m not very good with IT or I would have put copies on here. They basically said we aren’t interested in your complaint, we aren’t interested in hearing what you have to say and go to the ombudsman if you want as we no longer care period. What an absolute appalling way to deal with an existing customer, a long standing customer, a customer who’s been with SP for 20 odd years, it beggars belief. Nevertheless I sent a reply, I copied the replies I’ve received on here and sent them to SP as well showing them the many errors they seem to have overlooked. At the end of the day all I ever wanted, asked for was a new fixed deal, nothing else and since April 2026 they’ve absolutely tortured me, then abandoned me and I’ve no understanding as to why, it looks like they are forcing me down the road of the ombudsman by giving me no options at all, waiting for a reply !

no problems what so ever

From outset this young lady’s attitude was pleasant. She made the effort to review my records, knowing the history in that moment. She was able to answer my questions and advise appropriately.
Thank you

Very helpful young man, polite and very knowledgeable

No problems!
Good service, When i wanted to change for cheaper tariff it was quick and easy.

Very good service

No problems. Can't think of anything negative to say .

The site is very easy to use for inputing meter readings and when ready to pay the bills.

The young man who sorted out my query , was friendly very helpful and very efficient . Many thanks .

Call was answered quickly and operator was knowledgeable.

She was very helpful in helping me set up with APP for payments

Extremely expensive

I did have a problem after I moved property but it was sorted. I can never understand why you just can't move account without having to open a new one and then have to wait to be "credit checked" when you have been paying DD to Scottish Power for at least 10 years.

I had made a mistake but the lady at the end of the phone sorted my problem out calmly and clearly for which I was thankful p kaye

Just so easy to work with I'm alone in the house now my son who done everything for me sadly died last month and I'm just alone in the house now so I'm really happy with Scottish power Moira Hill

Speaking.to.aperson.and.the.lady.nowing.what.she.was.doing.i.am.86.she.had.the.time.to.help.me.which.was.very.good

I received a statement showing I owed over £2000. I knew a mistake had been made. My last statement showed a £100 credit. I spoke with Stephen with a Scottish accent, his promised 11am callback did not happen. After 3pm I called and spoke with Mark, what a helpful patient chap who got to the bottom of the problem and resolved. I am embarrassed to say I did raise my voice I did apologise.

Easy communication. One issue email on when to give meter reafing was not clear. Did i have to give one reading or multiple.

Call was answered quickly and my problem was resolved by a very helpful and understanding lady.