Scancom Reviews 

558
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Customers consistently praise the products, noting that SIM cards work well right out of the box and provide excellent connectivity and speed. Many people highlight the great value and competitive pricing, often finding deals that are significantly cheaper than other options. The delivery service is frequently mentioned as fast and efficient, with many receiving their orders promptly, often the next day. However, some customers also noted issues with customer service, reporting difficulties in getting responses to emails and having to repeat information multiple times. There were also concerns about the clarity of product descriptions, specifically regarding data limits on

What people talk about most

Product

People report positive experiences with the product, often highlighting its ease of use and quick... See more

Service

Users describe positive interactions with service, with many reviewers praising the fast and efficient... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Price

Reviewers mention positive feedback about price, with many customers finding great deals and excellent value... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting a complete lack... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more

Company replied

Rated 4 out of 5 stars

Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.

Rated 4 out of 5 stars

Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more

Company replied

Rated 5 out of 5 stars

SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Telecommunications Equipment Supplier

Written by the company

Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.


Contact info

4.2

Great

TrustScore 4 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(558)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cancelled within cooling-off period – eSIM still issued

I ordered an eSIM on 30/03/2026 but changed my mind the same day and exercised my right to cancel. I emailed Scancom that evening to cancel the order.

Despite this, I received no meaningful response and the eSIM was sent to me afterwards. I have not downloaded, installed, or used the eSIM at any point.

I have since followed up by email and have also sent a written letter requesting cancellation and a refund. At the time of writing, this has not yet been resolved.

Based on my experience, I would advise caution.

30 March 2026
Unprompted review
Scancom logo

Reply from Scancom

Hi there,
Thank you for taking the time to share your experience, and we’re sorry to hear about the frustration this has caused.
We understand that you exercised your right to cancel on the same day and that you’ve not used or installed the eSIM. We also appreciate how disappointing it must be not to have received a clear or timely resolution after your cancellation request and follow-ups. That’s not the standard of service we aim to provide.
We would like to urgently review your case, confirm the status of your cancellation, and ensure this is resolved appropriately in line with your rights and our refund process.
Please email us at support@scancom.co.uk so we can prioritise this and get it sorted for you as quickly as possible.
Kind regards,
Scancom Support Team

Rated 1 out of 5 stars

CONNED

Bought a 4 month unlimited data SIM. It stopped working completely after only 1 month after buying. We have been contacting the company for months trying to get a refund or replacent and they are simply repeating "try it in a phone, make sure settings are ok" to which we keep saying we have tried and it's not working. They then simply ignore us and stop replying. Then the cycle starts over!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant prices and service

Brilliant prices and service. I have just bought a 25GB/month Three data SIM from Scancom, and it was brilliant value for money at the equivalent of just over £1/month, and delivered for free the next day. I made a mistake in accidentally putting this number on a port-in request, and I emailed Scancom for help. I'd accidentally breached the terms of the SIM (no port-ins allowed) and they were able to resolve it for me very quickly. I was immensely grateful. Will definitely be using them again and would highly recommend -- this level of customer service is all too rare these days, sadly.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

I bought a 25gb data SIM from them and it was delivered quickly. It was a very reasonable price but like all SIMs it had age restrictions applied. I emailed them with my details and a photo and the restriction was removed within an hour. Great service!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and good value.

Ordered an EE unlimited data sim at an extremely competitive price. Next day delivery. Worked straight out of the envelope. No speed restrictions, no hassle.

19 March 2026
Unprompted review
Scancom logo

Reply from Scancom

Thanks for your great feedback! We're glad your EE unlimited data SIM arrived quickly and worked perfectly straight away. Enjoy the service!

Rated 5 out of 5 stars

Scancom is Great

Very cost effective. It just works! Simply slide the SIM card into its slot and everything up and running immediately, no typing in codes or giving up you info.

3 March 2026
Scancom logo

Reply from Scancom

Thanks for your feedback! We're glad you found it cost effective and easy to use—great to hear everything was up and running straight away.

Rated 5 out of 5 stars

Super Efficient

I placed my order for a 500GB data only sim card with Scancom.co.uk on 2nd March @ 15:23.
Following 5 update notifications from Scancom.co.uk. Confirming my order, update to my order, date & time of delivery, confirmation of collection by the courier, and finally a two hour delivery window.
My 500GB data only sim card dropped through my letterbox. on 3rd March 13:23. Less than 24 hours from placing my order, to the noise of the letterbox accepting my Scancom.co.uk order. To describe the service received as super efficient 5* would be an understatement. And of course. 4 minutes, and 32 seconds after receiving my 500GB data sim card. I was enjoying a 5G signal. With an average speed of 128Mbps based on three separate speed tests.
For £50 I am now the owner of a 500GB data only sim card. Which does not expire until January 2028.
Roughly working out about £2 per month.
Congratulations to Scancom.co.uk on a very professional service. I wager this will be the first of many purchases from Scancom.co.uk in the future.

2 March 2026
Scancom logo

Reply from Scancom

Thank you for your fantastic review! We're delighted to hear everything arrived so quickly and that you're enjoying fast 5G speeds. It’s great to know you found the service efficient and good value— we really appreciate your support and look forward to your next order!

Rated 5 out of 5 stars

Scancom is simple to use

Scancom is simple to use, securely delivered and, best of all, great value for money.

2 March 2026
Scancom logo

Reply from Scancom

Thanks for your review! We're glad you found Scancom simple to use, secure, and great value for money.

Rated 5 out of 5 stars

Easy cheap secure and fast refund.

Easy cheap secure and fast refund.
Used first time and loved it

2 March 2026
Scancom logo

Reply from Scancom

Thanks for your feedback! We're glad you found the service easy, secure, and great value, and that your refund was handled quickly. Great to hear you loved your first experience!

Rated 5 out of 5 stars

Sim cards ...preloaded..brilliant

Always buy these now..better than being tied and paying monthly...delivered next day too 🌟🌟🌟🌟🌟

6 March 2026
Scancom logo

Reply from Scancom

Thanks for your great review! We're glad you enjoy the flexibility and next day delivery—appreciate your continued support! 🌟

Rated 4 out of 5 stars
Scancom logo

Reply from Scancom

Thanks for your feedback—we’re sorry to hear you feel this way. We’re always reviewing our pricing to stay competitive, and we appreciate your input.

Rated 5 out of 5 stars

Great service

Great responsive service, helpful and reliable

5 March 2026
Scancom logo

Reply from Scancom

Thanks for your kind words! We're glad you found the service responsive, helpful, and reliable.

Rated 5 out of 5 stars

The customer service is pretty good

Scancom customer service is pretty good.
DPD, the delivery company, didn't deliver my sim. And it has the worst customer support, which is just a robot.
Luckily I had my issue solved by Scancom via email. They usually answer within minutes.

11 March 2026
Unprompted review
Scancom logo

Reply from Scancom

Thanks for your feedback! We're sorry to hear about the delivery issue, but glad our team was able to resolve it quickly for you. We really appreciate your support!

Rated 5 out of 5 stars

Very good price and coverage fast…

Very good price and coverage fast internet on the go and home

23 February 2026
Scancom logo

Reply from Scancom

Thanks for your review! We're glad you're happy with the price, coverage, and fast internet both at home and on the go.

Rated 5 out of 5 stars

Very good on updates

Very good on updates, fast despatch, perfect purchase

4 March 2026
Scancom logo

Reply from Scancom

Thanks for your great feedback! We're glad you were happy with the updates, fast dispatch, and your purchase.

Rated 5 out of 5 stars

Great SIM Card package.

Great SIM Card package.
Arrived very quickly, well recommended Scancom for Data Cards anyday

4 March 2026
Scancom logo

Reply from Scancom

Thanks for your great review! We're glad your SIM card arrived quickly and that you’re happy with the service—really appreciate the recommendation!

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