Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
I always use Scancom. Just a little secret between you and me. Why pay £29 a month? SIM router and a card from Scancom. Never disconnected. Dedicated servers go down. Multiple masts always share it ar... See more
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
563 reviews
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Replied to 80% of negative reviews
Typically replies within 1 week
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Fantastic prices, Fast Delivery, 5* Customer Service
Fantastic prices, prompt delivery, excellent customer service. My go to company for all mobile and data requirements.
5* Service.
Highly recommended
24 April 2026
Unprompted review
This is the second product I have…
This is the second product I have purchased from Scancom, a good company to deal with.
2 February 2026
Automatic signal switch does not work
I bought the 500Gb 3 SIM taking note of the banner stating that this SIM will automatically switch between 3 and Vodafone. This does not happen as apparently my post code is not one that receives this service. 3 is really poor where I live, rarely giving more than 5 Mbps download speed in comparison with 15 Mbps or more on Vodafone. I asked Clifton at Scancom for information but he could not help. Overall a disappointing experience but maybe the 3/Vodafone merger will result in improvements over time. At least the SIM arrived quickly and works in a fashion. I doubt it will let me use more than 5GB in a month, so 495GB will be left over.
9 April 2026
Unprompted review
IFailure to cancel & provide refund
I emailed scancom with all necessary information to cancel a 30 day rolling programme SIM. The SIM was not cancelled. I sent a total of 6 emails over following days, repeating my request to cancel the SIM contract. Each time I provided all the information to cancel the SIM. A week later I was charged another £25 for renewal of the SIM contract. Scancom had still failed t cancel the SIM. It was a further 4 days before the eventually emailed me to confirm the SIM had been cancelled. The contract stated that on receipt of an email, containing the SIM number and a reference, which I provided each time, the SIM would be immediately cancelled and the service would immediately cease. Following the eventual cancellation I emailed Scancom to ask for a refund of the £25 they eroniously took from my account. They ha ve not provided any refund and have failed to respond to my emails. They do not appear to have any complaints procedure. I continue to repeat my request to Scancom support.
21 April 2026
Unprompted review
Reply from Scancom
Hi there,
Thank you for taking the time to share your experience — we’re really sorry to hear about the frustration this has caused.
This isn’t the level of service we aim to provide, especially when you made multiple clear requests to cancel and supplied all the required information. We completely understand how disappointing it must have been to see the SIM remain active and then be charged again despite your efforts.
Delays in processing cancellations and a lack of follow-up communication are not acceptable, and we’re very sorry that this happened in your case. We’d like to look into this urgently to understand what went wrong, ensure the cancellation has been fully completed, and review the £25 charge so we can resolve this properly for you.
Please email us at support@scancom.co.uk
so we can prioritise your case and make this right as quickly as possible.
Kind regards,
Scancom Support Team
Reply from Scancom
Thank you so much for your kind words — we’re really pleased to hear you had such a positive experience!
If there’s ever anything you need, we’re always here to help.
Reply from Scancom
Thanks for your review! We’re really glad to hear you’re happy with both the pricing and the speed of the service — that’s exactly what we aim to deliver.
Scamcom.
Bought a 36 mnth Vodafone unlimited data sim cardwhich stopped working after 8mnths. No explanation, no apology, just a snooty response from some customer service person who was clearly miffed that I got a refund.Loads of complaints on Amazon,who refunded me £649 without me even asking because they had so many complaints about this mob. I must have been mad buying from them. Never again. Avoid like the plague. Scancom.? More like Scamcom. Terrible, unreliable company and product. No interest emailing customer service as requested in reply. Got full refund from Amazon, not them. Cowboys, DO NOT TOUCH!!
17 April 2026
Unprompted review
Reply from Scancom
Hi there,
Thank you for your feedback. We’re really sorry to hear about your experience — particularly that the SIM stopped working and that you felt unsupported when you reached out. That’s certainly not the level of service we aim to provide.
We understand how frustrating it must have been to have the service fail unexpectedly, and we’re equally concerned to hear your comments about the way this was handled by our customer support team. That’s not the impression we want to leave with any customer.
We would genuinely appreciate the opportunity to look into this further, understand what happened with the SIM, and review the communication you received so we can address this properly.
Please email us at support@scancom.co.uk
Reply from Scancom
Thank you for your great feedback! We’re really pleased to hear you’re happy with the data-only SIM and found it to be good value.
The process was quick & easy
The process was quick & easy. Better still the data sim was at a great price. I would definitely buy from this company again without any hesitation.
1 April 2026
Reply from Scancom
Thanks so much for your review! We’re really glad to hear you’re happy with your data-only SIM and that you’re finding it great value.
Price was very good and the SIM card…
Price was very good and the SIM card arrived the next day.
31 March 2026
Reply from Scancom
Thanks for your review! We’re really pleased to hear you were happy with the price and that your SIM arrived so quickly — that’s exactly the kind of experience we aim to provide.
Reply from Scancom
Thanks for your review! We’re really pleased to hear you had a great experience with our service.
Still waiting for my sim
1 April 2026
Reply from Scancom
Thank you for your review — we’re really sorry to hear you’re still waiting for your SIM.
This isn’t the experience we want for our customers, especially when it comes to delivery times. We’d like to look into this for you as a priority and get an update on your order.
Please email us at support@scancom.co.uk
so we can check the status and help resolve this as quickly as possible.
Delived quickly
Delived quickly, the second SIM card we have have got from Sancom, works well
1 April 2026
Reply from Scancom
Thank you for your review! We’re really pleased to hear your SIM arrived quickly and is working well for you, and that this is your second SIM with us.
If you ever need any help, we’re always here to assist.
Not Scancom's fault
Not Scancom's fault, but next day delivery turned out to be 6 days later. Royal Mail once again getting their customers down.
2 April 2026
Reply from Scancom
Thank you for your feedback and for clarifying that point — we really appreciate it.
We’re glad to hear it’s not an issue with your order from our side, but we’re sorry that the delivery took 6 days rather than the next-day service you were expecting. We understand how frustrating that can be, especially when expectations aren’t met.
We’ll continue working closely with our delivery partners to help minimise delays like this where possible. If there’s anything else we can help with, please don’t hesitate to get in touch.Thank you for your feedback and for clarifying that point — we really appreciate it.
We’re glad to hear it’s not an issue with your order from our side, but we’re sorry that the delivery took 6 days rather than the next-day service you were expecting. We understand how frustrating that can be, especially when expectations aren’t met.
We’ll continue working closely with our delivery partners to help minimise delays like this where possible. If there’s anything else we can help with, please don’t hesitate to get in touch.
Reply from Scancom
Thank you for your kind review! We’re really pleased to hear you found our service efficient and that communication and support met your expectations.
If you ever need anything in the future, we’re always here to help.
Bargain prices on their 3 data sims but…
Bargain prices on their 3 data sims but there’s a catch….. your speeds are extremely slow in parts of London due to congestion. I’m talking as low as 3Mbs/s!
Also, if you’ve chosen the eSIM and need to transfer to another device. You may need to order a new eSIM to do this - costs £18 pounds each time you wish to do this!
27 January 2026
Reply from Scancom
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re sorry to hear you’ve experienced slow speeds in parts of London. Network performance can vary depending on local congestion and coverage, and we understand how frustrating lower speeds can be when you’re expecting a consistent connection.
We’re also sorry for any confusion or inconvenience around eSIM transfers. In some cases, a replacement eSIM may be required when moving to a new device due to security and network provisioning processes, but we understand that this isn’t ideal and appreciate your comments.
We’d like the opportunity to look into both your speed experience and the eSIM situation in more detail to see how we can help.
Please email us at support@scancom.co.uk and we’ll be happy to assist further.
Kind regards,
Scancom Support Team
Great deal on a 500gb SIM
Great deal on a 500gb SIM, and it works out the box and very fast where I live,also delivery was very quick.
1 April 2026
Reply from Scancom
Thank you for your review! We’re really pleased to hear you’re happy with the 500GB SIM and that it’s working well for you straight out of the box with great speeds.
It’s also great to know the delivery was quick and everything met your expectations.
If you ever need any help, we’re always here to assist.
Reply from Scancom
Thank you for your review! We’re really pleased to hear you’re happy with the price and that delivery was fast.
If you ever need any help, we’re always here to assist.
Very good deal on sim only
1 April 2026
Reply from Scancom
Thank you for your review! We’re really glad to hear you’re happy with the SIM-only deal and found it to be good value.
If you ever need any help, we’re always here to assist.
No Support Emails Answered
Ive used scancom EE sims for a few years, decent value , but the support from Scancom is lacking, no phone support, and emails arent answered.
All i want to know is when is the 1000GB EE £15 a month sim reset, the old sims used to be on the 23rd of every month, but on these you cant text 150 to find out.
8 April 2026
Unprompted review
Reply from Scancom
Hi there,
Thank you for your review — we really appreciate your long-term custom and your honest feedback.
We’re sorry to hear that you’ve found our support channels limited and that you haven’t been able to get a clear answer on your 1000GB EE SIM reset date. We understand how frustrating it is when you’re trying to manage your usage but don’t have easy access to the information you need.
For these EE 30-day rolling SIMs, the data allowance typically resets on the same date each month based on the original activation/start date of your plan, rather than a fixed universal date like the 23rd for all customers.
We’d be happy to check your specific SIM and confirm your exact reset date for you, as well as help clarify anything else you need about your plan.
Please email us at support@scancom.co.uk
and we’ll make sure this is looked into for you.
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