Scancom Reviews 

560
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Customers consistently praise the products, noting that SIM cards work well right out of the box and provide excellent connectivity and speed. Many people highlight the great value and competitive pricing, often finding deals that are significantly cheaper than other options. The delivery service is frequently mentioned as fast and efficient, with many receiving their orders promptly, often the next day. However, some customers also noted issues with customer service, reporting difficulties in getting responses to emails and having to repeat information multiple times. There were also concerns about the clarity of product descriptions, specifically regarding data limits on

What people talk about most

Product

People report positive experiences with the product, often highlighting its ease of use and quick... See more

Service

Users describe positive interactions with service, with many reviewers praising the fast and efficient... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Price

Reviewers mention positive feedback about price, with many customers finding great deals and excellent value... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting a complete lack... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more

Company replied

Rated 4 out of 5 stars

Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.

Rated 4 out of 5 stars

Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more

Company replied

Rated 5 out of 5 stars

SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Telecommunications Equipment Supplier

Written by the company

Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.


Contact info

4.2

Great

TrustScore 4 out of 5

560 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(560)

409 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

e-sim for phone

Ordered data only e-sim for phone from Scancom which arrived the same day as ordered via email which is brilliant. Just need to scan the qr code and works straight away just what I needed extra data with just a one off payment. Great company to deal with.

28 April 2026
Rated 4 out of 5 stars

Order process straight forward

Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.

27 April 2026
Rated 5 out of 5 stars

Simple to order

Simple to order, arrived within 48hrs and worked straight away.
Reckon a good deal on pricing as we operate only over the summer months, so no tie in or complexity to cancel

27 April 2026
Rated 1 out of 5 stars

Operator - no services

Ordered sim card at 11am. Next day DPD delivery quoted but not dispatched in my case until the following day. Ok, These things happen
Received.
Tested in a city location York. No service whatsoever. "Operator - no services" Not even a hint of a working SIM card in several devices, trying different APN settings and a network refresh. Emails from support have stopped since.

27 April 2026
Rated 1 out of 5 stars

Dissapointed its got to this

Dissapointed its got to this. Ordered a three sim and although the order clearly stated DPD next day delivery included it was sent via royal mail, after 8 days i asked for a new sim, day 9 the original sim arrives but has been blocked. Customer service unwilling to help instead told me to wait a day as my sim was out for delivery even though its sent by 1st class post so no tracking to confirm this. Follow up requests have fallen on deaf ears. Really starting to think ive been scammed here.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed !

I bought a sim through Amazon they took my money to activate it and then I find myself chasing them to activate it. They have no customer care, and my experience is not good. Would I use them again, not a chance at this rate

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Order a EE Sim Card

Order a EE Sim Card - Unlimited Data Oct 2027
Came straight away and had no issues converting to esim.

Great customer service - responded to emails within minutes.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought a unlimited 5G Three SIM card…

I bought a unlimited 5G Three SIM card from Scancom at Amazon, I have checked my 5G coverage before I bought but finally it's only have 1mb~5mb data speed during the day, it was not able to online anyway, and Amazon said there is non refundable, I paid for over £160 bought a unlimited data but no speed SIM card

27 April 2026
Unprompted review
Rated 2 out of 5 stars

Automatic signal switch does not work

I bought the 500Gb 3 SIM taking note of the banner stating that this SIM will automatically switch between 3 and Vodafone. This does not happen as apparently my post code is not one that receives this service. 3 is really poor where I live, rarely giving more than 5 Mbps download speed in comparison with 15 Mbps or more on Vodafone. I asked Clifton at Scancom for information but he could not help. Overall a disappointing experience but maybe the 3/Vodafone merger will result in improvements over time. At least the SIM arrived quickly and works in a fashion. I doubt it will let me use more than 5GB in a month, so 495GB will be left over.

9 April 2026
Unprompted review

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