Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more
Company replied
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have written multiple times to…
I have written multiple times to cancel. No response and on calling they just say send email.
I was sold an BT sim with a EE tag. I called EE who kept diverting me to BT. And BT back to EE. What a scam!!
Avoid buying from this vendor.
18 May 2026
Unprompted review
Reply from Scancom
Hi Amby, thank you for your review and we're sorry to hear about your experience.
Just to clarify - BT is the parent company of EE, so occasionally SIMs can display the BT name, however rest assured this is a full EE 5G SIM and will work exactly as expected on the EE network.
To cancel your 30-day rolling SIM, please use our self-service portal via the link below - it's quick and easy with no need to call or email:
🔗 https://billing.stripe.com/p/login/00w5kF6bi8LG7Mc5ax1Jm00
We're sorry the cancellation process wasn't made clearer from the start. If you have any further issues please don't hesitate to reach out and we'll get this sorted for you right away.
On 30 day rolling plan
On 30 day rolling plan, we been trying to cancel for months now they keep ignoring all communication. I wouldn't trust them
18 May 2026
Unprompted review
Reply from Scancom
Hi Bharat,
Apologies for this experience - our support team did try to send the link to cancel but it's clear these emails were not recieved so we apologise for this. Please use the link below:
https://billing.stripe.com/p/login/00w5kF6bi8LG7Mc5ax1Jm00
ScanCom SIMs just work straight out of the box.
This is the 2nd time I have purchased a 'preloaded Unlimited Data SIM for EE' from Scancom for my 5G Router. Both times the SIM card has just worked 'straight out of the box'. I had no issues whatsoever with the previous SIM over 18 months. I am confident that this new SIM will give me great service until October 2027.
14 May 2026
Unprompted review
Brilliant service
Brilliant service, I got the three data sim which works great in my router at home and saves me lots of money
13 May 2026
Unprompted review
What an excellent company
What an excellent company. I have just bought a SIM card from them and everything that should have happened did, without drama.
This followed on the heels of a failed attempt with SMARTY, who are complete Muppets.
Scancom were exemplary in every respect, I will use them again and regret not have known about them before now.
12 May 2026
Unprompted review
My first SIM card is about to expire
My first SIM card is about to expire, it has been excellent for my needs so I have just purchased another one for the next eighteen months. It arrived as expected and works a treat! Ideal WiFi for home use would recommend.
5 May 2026
Delivered next day in the allotted…
Delivered next day in the allotted time. Haven't used it yet as it's a replacement sim for the sim in my XC40, but don't foresee a probem
27 April 2026
Very happy scancom services amazing…
Very happy scancom services amazing using three 500GB monthly prepaid sim very happy Internet speed. Overall is my 6 sim card really recommend
5 May 2026
All good does what it's say on tin
27 April 2026
Quick and easy service to buy online…
Quick and easy service to buy online and install the sim once delivered. Great deal too so happy overall
27 April 2026
Just perfect
Your website is logical, responsive, efficient.
I ordered a sim, comms were prompt and precise.
Delivered on the promised day, and now installed, the signal has been perfect.
A completely trouble-free purchase.
Thank you, everyone!
27 April 2026
It’s 2nd time purchased data sim and…
It’s 2nd time purchased data sim and really good same as before. No issue at all.
29 April 2026
Steve
All my question were answered in a simple and straightforward forward way which was a priority for me as I’m not technically minded
5 May 2026
Unprompted review
I havent' received my sim
I havent' received my sim , tracking doesn't exist and no reply from my previous request
27 April 2026
Bought an we sim for our router in our…
Bought an we sim for our router in our campervan and it works a treat.
29 April 2026
e-sim for phone
Ordered data only e-sim for phone from Scancom which arrived the same day as ordered via email which is brilliant. Just need to scan the qr code and works straight away just what I needed extra data with just a one off payment. Great company to deal with.
28 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.