Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more
Company replied
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
553 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Been a customer with scancom for over…
Been a customer with scancom for over 15 years. The customer service is excellent. Always prompt with a response.
15 June 2026
Unprompted review
Reply from Scancom
Thank you so much for your continued loyalty over the past 15 years! We're delighted to hear you've consistently had a positive experience and found our customer service prompt and reliable.
We truly appreciate your long-standing support and look forward to continuing to serve you in the years ahead.
Great deal
Great deal
Quick delivery
Great value- will definately recommend to others
15 June 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're delighted to hear you were happy with the deal, quick delivery, and value.
We really appreciate your recommendation and hope to be of service again in the future.
Great service
Great service. Dealt with Kit and he was responsive and dealt with my query’s effectively and efficiently
15 June 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're really pleased to hear you were happy with the service and that Kit was able to assist you effectively and efficiently with your queries.
We really appreciate your feedback and will be sure to pass your kind comments on to the team. We look forward to helping you again in the future.
Good service
Good service, great price and always ready to offer advice and assistance
4 February 2026
Unprompted review
Reply from Scancom
Thank you for your great review! We're delighted to hear you're happy with our service, pricing, and the support provided.
We really appreciate your feedback and are always here if you need any further advice or assistance in the future.
Very easy transaction and amazing value…
Very easy transaction and amazing value for money!
9 June 2026
Reply from Scancom
Thank you for your great review! We're delighted to hear you found the transaction easy and that you're happy with the value for money.
We really appreciate your feedback and hope to be of service again in the future.
I’ve had my business phone contract…
I’ve had my business phone contract through Kit at Scancom for 5 years now and can’t fault their service, deals and communication! Highly recommend
15 June 2026
Unprompted review
Reply from Scancom
Thank you so much for your continued support over the past 5 years! We're delighted to hear you've been happy with the service, deals, and communication, and we really appreciate your recommendation.
We'll be sure to pass your kind feedback on to Kit and the team. We look forward to continuing to support your business going forward.
Pre-paid Sim card delivered
Purchased a pre-paid Sim card and it was delivered by first class post. The sim works as described
2 June 2026
Reply from Scancom
Thank you for your review! We're really pleased to hear your SIM was delivered quickly and is working as described.
We appreciate your feedback and hope to be of service again in the future.
Highly rate scancom
Highly rate scancom, having used them a number of times. I once had an unusual issue to resolve, which is always a true test of a business. I found they communicated promptly and quickly found a fair solution.
1 June 2026
Reply from Scancom
Thank you for your great review and continued support! We're delighted to hear you've had consistently positive experiences with us and that we were able to resolve your issue promptly and fairly when it arose.
We really appreciate your feedback and look forward to continuing to support you in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with the service.
We appreciate your feedback and hope to be of service again in the future.
Great product but great support
Great product but great support. Very happy to use again.
8 June 2026
Reply from Scancom
Thank you for your great review! We're delighted to hear you're happy with both the product and the support you received.
We really appreciate your feedback and look forward to serving you again in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with our communication and delivery.
We appreciate your feedback and hope to be of service again in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear your order was delivered quickly.
We appreciate your feedback and hope to be of service again in the future.
Very bad coverage with useless helpdesk
I bought 1000GB 5G Three SIM card from Scancom at eBay for £120, I have checked my 5G coverage before I bought but finally it's only have 1mb~5mb data speed during the day,Postcode SM1 4DQ, no live helpdesk, just stupid useless automated chat, I do not recommend.
11 June 2026
Unprompted review
Reply from Scancom
Hi, thanks for bringing this to our attention. Whilst we do not directly sell on eBay, we only sell exclusively on our website and to Amazon. Please can you email support@scancom.co.uk, and we can fix this for you, as I believe we have not had the opportunity to
Reply from Scancom
Thank you for your review! We're really pleased to hear your 3 SIM worked straight away and that you found it great value for your SIM router.
We appreciate your feedback and hope to be of service again in the future.
Do not use if you want any form of support.
Do not use if you want any form of customer service.
All support queries are dealt with via email, where their "dedicated team will provide excellent customer service. Absolute rubbish.
I was doubled billed for a number of months so I cancelled the service. The following month I have been billed again.
If you email support, your email gets ignored, if you try and call, your call gets dropped when you try and go through to finance.
No way to contact this company, it fels like they've taken my money (twice) and run!
DO NOT USE. Only reason for one star is I can't give minus stars.
10 June 2026
Unprompted review
Reply from Scancom
Hi Gavin,
Thank you for this and thanks for the call just now. As discussed, our team are sorting this, refunding your double bill subscription months and also providing a discount for future subscriptions for you personally. If there's anything else we can do, please let us know.
Reply from Scancom
Thank you for your review! We're really pleased to hear you were happy with our service and quick dispatch.
We appreciate your feedback and hope to be of service again in the future.
Reply from Scancom
Thank you for your review! We're really pleased to hear you found the service easy to use and great value.
We appreciate your feedback and hope to be of service again in the future.
Best value for data sim
I ordered an e sim but the QR code didn’t work they then sent me a sim and I was able to convert to an e sim. Best value for data sim good network coverage. I would definitely recommend scancom.
27 May 2026
Reply from Scancom
Thank you for your review! We're really pleased to hear that we were able to get you up and running and that you're now enjoying good network coverage and great value from your data SIM.
We appreciate your feedback and recommendation, and we're glad everything was ultimately resolved for you. If you need any further help in the future, we're always here to assist.
Trained support BOTs that tell lies, go elsewhere
I ordered a data sim and it simply did not work so started using the contact details to ask for assistance, almost 2 months later I am no further on as they use a BOT named Clifton. After quite a few really silly replies I asked if I could be referred to a human support person and someone came back to me claiming to be human so I tested it and asked it for the price of fish compared to a Sim card and it (the human) wrote an essay comparison. I would avoid this company as the support sucks and they are using trained bots to tell lies without any access to real support. It cannot be right that the support bot tells bare faced lies. I have written a report to OfCom and will be making a complaint about the trained liars. Do yourself a favour and find a real supplier that has some decency and standards
8 April 2026
Unprompted review
100% spot-on product from Scancom
100% spot-on product from Scancom.
Bought the 1000GB SIM card, straight into a router, off we went. Delivered the very next day.
Small issue of my own making. They replied back the very next day, and it was sorted.
Can't ask for anything else. Product 100%, service 100%.
I've recommended to a number of people who have gone back and purchased the same item.
1 June 2026
Reply from Scancom
Thank you so much for your fantastic review and recommendation! We're delighted to hear your SIM worked straight away in your router, was delivered quickly, and that we were able to help resolve your query promptly.
We really appreciate your continued support and recommendations to others. It means a great deal to us, and we're always here if you need anything in the future.
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