Sassy Scents Reviews 

7,675
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and long-lasting fragrances across the board, especially emphasizing the wonderful wax melts and room sprays. Many consumers also thoroughly enjoy receiving the monthly subscription boxes, describing them as wonderful monthly surprises that consistently offer great value for money. Some reviewers were not happy with shipping delays, noting that their packages took a long time to arrive or suffered from missing items. Additionally, a few people mentioned experiencing unexpected deliveries or encountering frustrating technical issues when trying to manage their active subscriptions online.

What people talk about most

Product

People report positive experiences with products, frequently highlighting the incredible variety of... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are thoughtfully made, high... See more

Subscription

Customers report positive experiences with subscription options, praising the fantastic value, beautiful... See more

Order

Users describe ambiguous interactions with order, reflecting a stark split in customer satisfaction. While... See more

Value for money

Consumers find value for money to be exceptionally positive, praising the affordable prices and starter... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more

Rated 5 out of 5 stars

I have been buying sassy products for the last year and recently decided to give the subscriptions a try. Absolutely love getting the monthly boxes, it’s such a great way to try out new scents and I’v... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,675)

428 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Odour kit …

Order my first box with the odour kit love thst the product is so versatile and the smell is amazing. Already ordered another odour kit.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, and the products I got are amazing. I sprayed my cushions with the spray and i could still smell it when I walked in the room the day after

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Love everything

Love the wax melts, they make my living room smell fresh instead of smelling like my dogs. I use the powder every day on my carpet and also in my bin bags in the kitchen. Then after a long day, I use the whipped soap to make myself feel wonderful and go to bed smelling fantastic. 3 months in and loving everything about it. Thank you.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Love love love!

Love love love!! 🥰 sassy scents thank you!! I have 4 dogs and these products have transformed my house into a home. The only downside is I have a new addiction to your wax melts 🤷🏼‍♀️😂. Thank you again, I can’t wait for my next box x

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Recently ordered for the first time…

Recently ordered for the first time after following the brand for a while.
Ordered a mixture of 6 whipped soaps & 11 wax melts & they're all beautiful. The melts are really unique fragrances they aren't over powering but definitely enough to have just one snap burnt at a time.
The whipped soap is amazing a small amount lathers so well & my skin is lovely & soft & still smells of the product 6 hrs after the shower. Maybe a little more expensive than other brands but the quality & uniqueness is worth it & they do put on offers. Will definitely be my go to now

10 July 2026
Unprompted review
Rated 3 out of 5 stars

Not really worth the expense

So after seeing their ads several times on Facebook I decided to give them a try. I subscribed to get their odour beating package which was shown on the page on their website. When I received my order I had received the snow fairy free gift. I was disappointed, so emailed to ask what happened. I was told I'd ordered the wrong, snow fairy free package, yet I didn't see any option to choose. I also saw several others on Facebook saying the same thing. I was told there were two offers running, but this wasn't clear when ordering. Ended up paying another £25 (with £10 off code !!) for the package I actually wanted. Again disappointing, but I felt it was kinda deliberate. The scents do smell nice, but way over priced as they do not last very long and you have to use half the pack to get any scent throw. The customer service was ok, but didn't really resolve my issue and just told me to get what I wanted I'd have to spend more money. I'll be cancelling my subscription as I can get better products for the same money elsewhere.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous

The scents are gorgeous and the packaging is beautiful. I love having these products on display.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I am absolutely in love with my orders and the monthly subscription self care boxes!

I am absolutely in love with my orders & the monthly self care subscription boxes which allows me to discover my favourite Sassy Scents! The wax melts have an incredible, long-lasting scent throw that fills the whole room without being overpowering.

My favourites are:

SUGAR GLOW, Omg! 😱
What a flirty feminine perfume scent, my number one, so enjoyable with bold pink fruits, honeyed vanilla, golden amber and peach nectar.

SUNLIT CORAL, So uplifting this one!
A happy daytime perfume scent with sparkling bergamot, lemon, cedarwood, incense and the lingering glow of vanilla and amber.

LEMONADE, A refreshing morning, invigorating sweet scent, bubbly and fizzy ice cold lemonade, bursting with freshly squeezed, sunkissed lemons.

MARSHMALLOW TWIST, A mellow sweet scent, smells exactly like Marshmallows!

BLUSH VANILLA, Just another flawless perfume scent with a playful, floral gourmand mix of blush pink orchid, tangerine and vanilla that lingers with warmth and sweetness.

VANILLA SUNDAE, Another enjoyable sweet scent with Soft scoop vanilla ice cream topped with a crisp waffle.

BABY FAIRY, A beautiful fresh laundry scent with a powdery laundry fragrance of delicate violet, milk and fresh white lily on a comforting base of honey and soft musk.

SUGAR MIX, A sweet scent that smells good enough to eat with notes of foamy candy, playful red berry, sparkling fruits and sugar.

PIXIE LAUNDRY, Another lovely fresh laundry scent with notes of Linen, Muguet on a powdery Base of sweet musk.

CLOUD 9, A pleasant strawberry, vanilla sugar & musk perfume scent.

NEON UNICORN, A Sassy house blend of blackberry cider, rainbow kiss and mega shampoo. It's a delightful Sassy fruity bestseller, a combination of best selling Scents, you will be happy with this one, gaurenteed!

CHAMPAGNE TOAST, A beautiful perfume scent, black currant liquor, sparkling nectarine and sugared musk.

BLACKBERRY CIDER, A fruity accord, so sweet & satisfying with a sweet brewed blackberry syrup, spiced with rasberry, roasted apple and a splash of vanilla.

The room sprays are perfect for a quick refresh, and the scent lingers for hours!

The Subscription boxes are fantastic quality and beautifully packaged!

The whipped soaps from this company is a game-changer for my shower routine. My bathroom and myself smell divine!
The whipped soaps are incredibly rich, lathers beautifully, and leaves my skin feeling so soft and hydrated without any greasy residue. Paired with their matching wax melts, it makes for the ultimate at-home spa experience!

Great customer service & this company just keeps on getting better thanks to the creativity of the Company owner, Keely & her team!

Unlimited stars from me as the whole Sassy experience is worth it and my days of walking around shops smelling candles to buy are gone because I get Sassy delivered to my front door!

Thank you kindly, Sassy Scents! 🙏 🫶 💟

18 July 2026
Unprompted review
Sassy Scents logo

Reply from Sassy Scents

Oh wow this review has made our whole day!! xx
Thank you SO much for taking the time to write such a detailed, heartfelt review, it genuinely means the world to us!
We are so happy the subscription box has become your little monthly moment of self care and that you've found so many favourites along the way! Sugar Glow being your number one makes total sense, that flirty combo of pink fruits and honeyed vanilla is just chefs kiss and we're obsessed with how you've described every single scent, honestly we could not have written it better ourselves!
It's so lovely to hear the whipped soaps have become part of your shower routine too, there really is nothing like pairing them with the matching wax melts for that proper spa day feeling at home!
And knowing you've traded in the shop candle sniffing sessions for Sassy landing on your doorstep instead has us all smiling over here! Keely and the team will be over the moon reading this, thank you for recognising the love and creativity that goes into every single blend!
Thank you for being such a valued part of our Sassy family, we appreciate you more than you know!

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Everything about sassy scents is great! From the products to the customer service! Smells are so strong but not to the point its to much and the customer service is lovely. 10 out 10 would recommend!!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

The melting wax smells incredibly good…

The melting wax smells incredibly good some of them I would say delicious but hey it’s not edible
The room spray smells amazing and the whipped soap smells heavenly and leaves the skin so smooth and silky
I love their products and I do recommend it 100%

Thank you Sassy Scent ❤️

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great quality products

Great quality products. Quick delivery. Had one slight issue with order. Customer service resolved the matter within 48 hours. Excellent customer service.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I've been ordering from Sassy Scents…

I've been ordering from Sassy Scents for a while now and I honestly couldn't be happier. The wax melts and room sprays smell absolutely amazing, fill the whole house, and the scent lasts for ages. There's such a great variety of fragrances that there's always something new to try.

The customer service is fantastic too – you can tell they really care about their customers. Everything arrives well packaged and beautifully presented, making every order feel like a little treat.

If you're looking for high-quality wax melts and room sprays with incredible scents and excellent service, I'd definitely recommend Sassy Scents. I can't wait to place my next order!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service,promptly delivered on…

Excellent service,promptly delivered on time .
Bit dubious 🤨 because have had products delivered before from a different company that said what the product was like this definitely hit the spot smells lovely, even with a wet lab on beach 🏖️ day out , the melts were off very good quality and smell great
Would recommend 💯 to anyone you won’t be disappointed
Thankyou Sassy

16 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look