Sassy Scents Reviews 

7,680
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, highlighting how long-lasting and effective the scented wax melts and room sprays are for neutralizing household pet odours. Consumers also love the monthly subscription boxes, noting they provide incredible value, excellent variety, and bring a delightful element of surprise to their daily routines. However, some people mentioned issues with their orders, such as missing items from packages or severely delayed deliveries causing frustration. A few other people also felt that managing subscriptions on the website could be troublesome when attempting to handle unexpected or unwanted boxes.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the wax melts, room sprays, and whipped soaps... See more

Quality

Reviewers mention positive feedback about quality, praising the amazing scents and long-lasting nature of the... See more

Subscription

Users describe positive interactions with subscription services, expressing excitement and satisfaction with... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a mix of satisfaction and... See more

Value for money

Clients share positive opinions on value for money, frequently highlighting great starter bundles,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had my seventh subscription box, and I am obsessed! I look forward to getting my box through the post every month, and I find that it lasts me ages! I appreciate that you can skip boxes if you fi... See more

Rated 5 out of 5 stars

Easy ordering, quick delivery, and the products smell gorgeous - particularly love the Oud version. Love that's cruelty free - the only products I buy and made in the UK. The only thing I would want t... See more

Rated 5 out of 5 stars

Absolutely outstanding products! The cashmere cleanse powder worked absolutely amazingly when our dog was unwell, completely removed the smells from the sofa, where she had been unwell. You wouldn'... See more

Rated 5 out of 5 stars

Fantastic products!! Been wanting a decent carpet refresher for years which doesn’t affect my dogs skin. I have finally found one. Thank you Sassy for the amazing products the scents are beautiful,... See more


Company details

  1. Candle Store
  2. Beauty Product Supplier
  3. Toiletries Store

Written by the company

Wax melts and home fragrance products to make a statement in your home. Quality, strong smelling products that every home needs! We aim to connect people and memories through love of fragrance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(7,680)

421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Oud-er removal powder

Lovely website presentation and easy to navigate.
The odour removal powders and sprays have worked wonders removing the pet pee smell I couldn’t get rid of. All the wax melts I received smell absolutely delicious and I couldn’t wait to get one burning upstairs and have had to buy another burner so I can have one on downstairs aswell 🤣

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Doggy smells no more

With 6 dogs the idea of trying to sell our house filled me with dread. I had visions of people walking round the rooms wrinkling their noses and grimacing.
I tried various enzymatic sprays and fragranced aerosols to no avail. Then I found the amazing Sassy Odour Eliminating powder, spray and wax melts. Heaven! They seem to cancel out the smell rather than cover them. I'm addicted now!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Been buying Sassy products for a few…

Been buying Sassy products for a few years. All of the products are high quality and smell amazing .
Love the whipped soaps , wax melts and the room sprays.
I have lots of personal favourites but Sassy keep coming up with new scents that wow me. Your bank balance probably won’t thank you but your house will smell divine .

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Sassy but Sweet!

I love Sassy Scents’ products especially the gorgeous whipped soaps. I have about 40 of them in different scents and they feel creamy and luxurious. I also love the Diamond monthly description box as it is great value for what you get and I love the element of surprise. If you have pets then I highly recommend the gorgeous room sprays. The variety of scents on wax melts, whipped soaps and room sprays is great, plenty of choice for all tastes. Customer service is second to none.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product ! Actually works !!!
Smells beautiful and lasts long time !
I love it all !!!
Can’t wait for my next lot to come 😁😁😁

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the monthly subscription boxes

Love the monthly subscription boxes. The wax melts smell amazing, the room sprays give a long lasting refresh.

Our absolute favs are the shower pots. They are perfect for sensitive skin, nice fragrances, ideal amount of suds and just a little sparkle! What more does a girl need.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Sassy scents

Sassy scents

Well what can I say it’s amazing

Each month they do a subscription box the 1st one you get £35 worth of goods for free then every month it’s £25 NOW if you want to upgrade to a diamond subscription you can witch means you get 4 segments a whipped soap a spray and a GRANDE for £50 a month so your adding the grande for literally £25 when retail value is £50 so your getting an absolute bargain
With the diamond subscription each month your can also vote for one to be made how cool is that making your own blend

Sassy sleep

Omg the soap / spray / gummies are amazing I use all 3 every night with using the soap in the bath then spraying my pillows and my pjs with the sassy sleep then suck on 2 gummies I’m soon sleeping and snoring ( yes it annoys my bunny my snoring )

Sassy sprays

Very strong long lasting and you can choose from 100s of scents

There is also a destash stash page where people have bought products and not keen on them so you can sell them on witch is very additive 😂…

Sassy community page

I have no words for it ( only joking ) I have made quite a few good friends on the page everyone is genuinely friendly and very helpful we all sit and chat away about ANYTHING and the admin are great

Some of us lady’s even do sample boxes as new people want too try loads
Of scents so we cut up our wax label and bag it and send you to try how COOL is that

There is a choice of segments witch you have 5 uses from

Tubs witch are quite big and area great you get months worth of us sage out of
Them …

Customer care are there for any issues that arise and they communicate absolutely great with you

I love sassy and hope you do to thank you for reading

24 July 2026
Unprompted review
Rated 5 out of 5 stars

These wax melts are my happy place

These wax melts are my happy place. No matter what scent or mixture you’re after, Sassy cater to it and do it well. I only buy their wax now as nothing else compares and burn it every day - when I’m reading and just before I go to sleep. A permanent, and delightful, part of my self care regime. Thank you Sassy, as always x

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Product delivered elsewhere

Placed order on the 29th June and still haven’t received my order. I had a Royal Mail delivery confirmation but the photo shows a package which was never in my porch. I have used the online form several times to contact but I never get anything back!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Subscription box is excellent value for…

Subscription box is excellent value for money, luxury long-lasting scents. Whipped soap which feels and smells amazing. The odour eliminating powder is super useful in many ways and smalls amazing! Can't wait for my next box!!!

11 July 2026
Unprompted review

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