Sands & Associates Reviews 

3,488
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,488)

627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“Great team

“Great team, professional service, and very smooth experience. I truly appreciate their support. Highly recommend!”

14 May 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for your kind praise and recommendation.

Rated 5 out of 5 stars

Everyone was super friendly it was easy…

Everyone was super friendly it was easy to get through if I had any questions it was answered right away honestly was really happy with how it all turned out this is kind of a stressful move for myself but I'm now able to regulate my payments and not feel so overwhelmed by debt

13 May 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad to hear your questions were answered in a timely manner and that you found the insolvency process effortless.

Rated 5 out of 5 stars

Very helpful

Very helpful, super professional.
I highly recommend

13 May 2026
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Reply from Sands & Associates

Thank you for your positive recommendation.

Rated 5 out of 5 stars

Didn't know where to turn or how to get…

Didn't know where to turn or how to get out of the downward spiral I was in. Contacted Sands and they were very open in their explanation and process. It's a huge relief and a weight off my shoulders.

13 May 2026
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Reply from Sands & Associates

Having outstanding debt can be stressful. Our team is available to assist clients with resolving debt so they can move towards being debt free.

Rated 5 out of 5 stars

Jagdeep Dial from Sands & Associates…

Jagdeep Dial from Sands & Associates was extremely helpful and helped make the process of filing a consumer proposal quick, stress free and easy to understand the process. Highly recommend for someone needing an insolvency team.

13 May 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are pleased the consumer proposal process was a stress-free and straightforward experience.

Rated 5 out of 5 stars

Amazing service and staff at Sands!

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm through an incredibly stressful situation. I would recommend Cindy and her team at Sands to anyone who needs this service! Thank you!

13 May 2026
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Reply from Sands & Associates

Thank you for your wonderful review. Living with debt can be distressing. We are pleased to hear your experience with our team throughout the insolvency process was calm and stress-free.

Rated 5 out of 5 stars

Excellent experience

Very friendly and easy to converse with the employees. Made my stressful experience into a more reasonable and foreseeable future that I can live by.

13 May 2026
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Reply from Sands & Associates

We are happy you found our staff welcoming and that you are now moving towards a debt free future.

Rated 5 out of 5 stars

Excellent

Friendly staff that made me feel at ease and explained the process clearly and simply.

13 May 2026
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Reply from Sands & Associates

We are pleased to hear the insolvency process was explained clearly by our staff.

Rated 5 out of 5 stars

I totally had a great exam

I totally had a great experience, no judgment, no Drama, nothing just happy people doing their jobs. Thank you

5 May 2026
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Reply from Sands & Associates

We are glad your experience with our staff was a positive one.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. I highly recommend Sands and Associates, they are so helpful and very kind. Thank you Julie for all your help!

13 May 2026
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Reply from Sands & Associates

We appreciate your recommendation and are happy you had a positive experience.

Rated 5 out of 5 stars

The kindest and most helpful people

The kindest and most helpful people, they truly take the time to listen and help, going above and beyond, I could t recommend them more! So thankful I got in contact with them :)

6 May 2026
Unprompted review
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Reply from Sands & Associates

We are pleased to hear you found our staff compassionate and supportive. Thank you for your recommendation.

Rated 5 out of 5 stars

They’re the best!!

From the very beginning their patience, kindness and understanding made the whole consolidation process painless and easy. I would recommend them to anyone in a heartbeat.

6 May 2026
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Reply from Sands & Associates

We understand that reaching out for assistance with outstanding debt can be distressing. We strive to provide assistance in a clear and manageable way to ensure clients are able to successfully resolve their debt.

Rated 5 out of 5 stars

Distressed senior

I am a senior and became in terrible debt due to family circumstances. I saw an ad on TV for Sands and Associates and decided to call. Cindy was so helpful and supportive and it was a much easier process than I thought. I am very happy with the service I received and would recommend Sands and Assosiates to anyone.

22 April 2026
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Reply from Sands & Associates

Life circumstances can change at anytime. We are pleased to be able to provide assistance to our clients when financial debt becomes overwhelming. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Great experience!

Easy process & great service

5 May 2026
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Reply from Sands & Associates

We are glad you found the insolvency process straightforward.

Rated 5 out of 5 stars

Experience

Omer was so helpful with helping me make the right choice with me for my debt. He answered all my questions with great detail via phone, text and email. I am so happy I was able to connect with him and can finally put my debt issues in the past. Thank you!

29 April 2026
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Reply from Sands & Associates

We are happy to hear our team answered all of your questions and assisted you with making the best choice for you to resolve your debt.

Rated 5 out of 5 stars

Stephanie Munsie is wonderful!

Did my consumer proposal through Sands. I needed some follow up help and met with Stephanie Munsie. She was wonderful. Helpful and pleasant. I would recommend her all day long, two big thumbs up to her and Sands.

6 May 2026
Unprompted review
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Reply from Sands & Associates

Thank you for your kind review. Our team members are available to assist our clients with any questions that may arise throughout the insolvency process and after.

Rated 5 out of 5 stars

Courteous

Courteous, efficient, staff.

28 April 2026
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Reply from Sands & Associates

We are glad you found our team to be respectful and proficient.

Rated 5 out of 5 stars

They were great from start to finish

They were great from start to finish! Helpful professional and seriously a life saver ! Huge weight lifted off our shoulders thanks so much !!

4 May 2026
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Reply from Sands & Associates

We are happy to hear our team assisted you with professionalism and that you are feeling some relief from having outstanding debt.

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