Sands & Associates Reviews 

3,495
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,495)

631 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My whole experience was amazing

My whole experience was amazing. From the quick turnover from the original request sent in online to the amazing service provided by Regina. Absolutely incredible.

4 June 2026
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Reply from Sands & Associates

Thank you for your kind words. We are pleased to hear your experience with our team was so outstanding.

Rated 5 out of 5 stars

Client focused approach helped me feel at ease

Regina Pinto was pragmatic, empathetic and considerate toward me during my proposal process. Everything was very well covered and I was left without many probing questions when I was asked. I often found myself at a surprisingly low level of stress throughout the matter. A little bit of extra care for what the client may be experiencing goes a long way.

2 June 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our team truly cares about our clients and works with them to ensure the insolvency process is straightforward and stress- free.

Rated 5 out of 5 stars

Amazingly friendly and helpful staff. Would recommend them anytime

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of Shelby, Jamie and Christie gave me the support and guidance that I needed to help find the best way out of the mess I got myself in. Without them I honestly know that things would have only gotten worse for me both financially and emotionally. I truly am blessed to have such an wonderful support team on my side.

2 June 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our team takes the time to talk with our clients about their financial situation and recommends the best options for debt recovery. We are happy to hear we were able to assist you with your outstanding debt.

Rated 5 out of 5 stars

This experience was wonderful

This experience was wonderful! Easy caring staff to work with and answered all my questions highly recommend

2 June 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are glad you found our team easy to work with and that all of your questions were answered.

Rated 5 out of 5 stars

Camille was absolutely wonderful

Camille was absolutely wonderful, never made me feel ashamed ever and honestly made the whole process easy and comfortable for me. Highly recommend this company if you ever find yourself in a financial situation you think you can never come back from.

20 May 2026
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Reply from Sands & Associates

We are pleased to hear you had a wonderful experience with our team. Helping clients feel comfortable and at ease throughout the insolvency process is something we strive for.

Rated 5 out of 5 stars

The people that you work with are kind…

The people that you work with are kind and they understand what your going through and help you understand your options they dont rush you they walk you through everthing

1 June 2026
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Reply from Sands & Associates

Our team provides the best options for clients who are seeking debt resolution. They work together with clients step by step through the entire insolvency process. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Sands and associates have been nothing…

Sands and associates have been nothing but great! For the first time in recent memory I feel like I am in control of my finances!

19 May 2026
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Reply from Sands & Associates

We are pleased you had a great experience with our team and that your finances are more under control.

Rated 5 out of 5 stars

Excellent Service!

The staffs who supported me during the entire process of my application was very helpful until the end of my application. I am so very fortunate for the approval of my application. I am glad I found the Sands and Associates online.

27 May 2026
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Reply from Sands & Associates

Thank you for your kind words. We are happy to hear your insolvency was approved.

Rated 5 out of 5 stars

Great help

Great help from Hannah. It’s been a wonderful experience which relieved my financial pressure

20 May 2026
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Reply from Sands & Associates

We are glad to hear our team was able to assist you with resolving your financial situation.

Rated 5 out of 5 stars

Kindness and care

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

7 May 2026
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Reply from Sands & Associates

We are pleased to hear you felt supported and understood throughout the insolvency process. Our team guides our clients efficiently from the beginning of the process to completion.

Rated 5 out of 5 stars

My experience was made great by the…

My experience was made great by the patience they showed me during this stressful situation. I am very thankful I discovered this company, they made a huge impact on how much of my debt I paid. Thank you!

26 May 2026
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Reply from Sands & Associates

Thank you for your kind review. Our team calmly guides our clients though the insolvency process to ensure outstanding debt is fully resolved.

Rated 5 out of 5 stars

Highly Recommend

I had a great experience with Sands & Associates filing a consumer proposal. Communication with Michelle was great and I felt comfortable and well informed the whole time.

17 May 2026
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Reply from Sands & Associates

We are glad your experience with filing a consumer proposal was so positive and that you were well informed and comfortable with our team.

Rated 5 out of 5 stars

Amazing Grace and Peace of Mind

Sands & Associates brings me back peace of mind for relieving me from my debts which I thought would have no end, Now I feel I can live with no worries, Thanks a million, SANDS & ASSOCIATES,and HANNAH BRANDON

19 May 2026
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Reply from Sands & Associates

We are pleased we could assist you with resolving your debt and that you have peace of mind moving forward.

Rated 5 out of 5 stars

Excellent

My experience with Sands, specifically Jennifer Thom was absolutely the most efficient and fast process . She made it easy to understand the process and was patient and made sure you understood every step of the consumer proposal. The other staff was just as efficient. Such a great team.

6 May 2026
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Reply from Sands & Associates

Thank you for your kind review. We are happy to hear our team assisted you with the insolvency process with efficiency and that it was easy to understand.

Rated 5 out of 5 stars

Caring and Flexible…

This company is professional and courteous, attending to individual needs of clients like me. They take a personal interest in what I need and they are flexible. I can't say enough wonderful things about working with their team!

13 May 2026
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Reply from Sands & Associates

We understand each client's situation is unique. Our team works together with our clients to ensure the insolvency process is successful and clients are able to move forward debt free.

Rated 5 out of 5 stars

I received excellent help and guidance

I received excellent help and guidance. Most importantly, I was treated with respect and without condescending judgement.
I would recommend Sands & Associates wholeheartedly to anyone seeking help.
Thank you.

5 May 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are happy to hear our team guided you successfully through the insolvency process in a non-judgmental and respectful manner.

Rated 5 out of 5 stars

My experisnce with Sands & Associates…

My experisnce with Sands & Associates was great! They made me feel extremely comfortable and guided me along the process every step of the way.

13 May 2026
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Reply from Sands & Associates

We are pleased your experience was so positive and that you felt supported throughout the insolvency process.

Rated 5 out of 5 stars

I had a very positive eExcellent support and professional servicexperience with…

I had a very positive experience with Sands & Associates. The staff were professional, supportive, and explained everything clearly throughout the process. They were responsive to my questions and made a stressful situation much easier to handle. I appreciate their guidance and would recommend their ser

20 May 2026
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Reply from Sands & Associates

Our team strives to provide clear guidance throughout the insolvency process in a professional manner. We are pleased you felt supported.

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