Sands & Associates Reviews 

3,492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,492)

628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very helpful and very great…

They were very helpful and very great people that I delt with. Thank you all.

10 June 2026
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Reply from Sands & Associates

Thank you for your kind words. We are pleased our team assisted you with your outstanding financial situation.

Rated 5 out of 5 stars

Extremely supportive and thorough…

Extremely supportive and thorough during an extremely difficult time. Worked with Carolyn Neale, who is great! Would strongly recommend.

12 February 2026
Unprompted review
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Reply from Sands & Associates

Thank you for your recommendation. We are glad to hear you felt supported by our team during your insolvency.

Rated 5 out of 5 stars

Very professional and kind

Very professional and kind - I felt very comfortable with the process

3 June 2026
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Reply from Sands & Associates

Thank you for your kind words. We are glad our team helped you feel at ease with the insolvency process.

Rated 5 out of 5 stars

They made the whole experience very…

They made the whole experience very easy, and answered all of my questions and concerns along the way. Michelle Santos was great at facilitating the entire process, and I would highly recommend Sands & Associates.

10 June 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are pleased you found the insolvency process straightforward and had all your questions and concerns addressed in a timely manner by one of our knowledgeable team members.

Rated 5 out of 5 stars

Thankful to have found Sands & Associates!

Very thankful for the help they gave me! Got me out of what felt like an impossible situation. All the staff were very kind, personable and non-judgmental. They were very clear and informative. They accommodated and were understanding of my situation with scheduling etc. Will definitely be recommending them to friends and family who need these kinds of services.

10 June 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased that your insolvency journey was so positive. Our team approaches each client situation with kindness and the knowledge required to assist our clients with outstanding financial responsibilities.

Rated 5 out of 5 stars

The fact that they took control of my…

The fact that they took control of my issues and helped make it an easy transition to solving my financial problem.

2 June 2026
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Reply from Sands & Associates

We are happy to hear that our team assisted you with resolving your outstanding financial obligations in a straightforward manner.

Rated 5 out of 5 stars

They are very understanding

They are very understanding. No Judgemental

10 June 2026
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Reply from Sands & Associates

We understand that having outstanding debt is stressful and assisting our clients with debt resolution options that are easily manageable is important to us.

Rated 5 out of 5 stars

I have no words for my experience they…

I have no words for my experience they were just amazing always available i had a great experience with them please dont think twice and go for them..

8 June 2026
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Reply from Sands & Associates

Thank you for your recommendation and we are happy your experience was so positive.

Rated 5 out of 5 stars

It’s a scary and embarrassing time to…

It’s a scary and embarrassing time to admit that you need financial help because it has gotten out of control but everyone on this team has made me feel confident and happy that I made that decision. They were helpful in making me understand my options and what was realistic and what was not. I hope to never need your services again for this matter, but if I did, I would speak to you guys again!

9 June 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Dealing with outstanding debt can feel overwhelming. Our team provides our clients with the best options available to resolve outstanding debt. We are glad we are able to assist you with bringing your finances back under your control.

Rated 5 out of 5 stars

Anne made my experience very easy

Anne made my experience very easy. The explanations were easy to understand. This has made my payments manageable , and I’m hoping to move forward. Thank you for your help and support

2 June 2026
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Reply from Sands & Associates

We are pleased to hear that the insolvency process was explained clearly, that your payments to your creditors will be manageable and that you can move forward to a debt free future.

Rated 5 out of 5 stars

John and Katherine did an amazing job…

John and Katherine did an amazing job settling my debts i highly recommend anyone who is in a financial crisis come talk to the people at Sands and Associates they are wonderful

16 April 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are glad we were able to assist you with settling your debts.

Rated 5 out of 5 stars

They were very helpful

They were very helpful, organized and efficient. They answered all of my questions and were very detailed and kind throughout the entire process.

28 May 2026
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Reply from Sands & Associates

Thank you for your kind words. Our team efficiently guides our clients though the insolvency process. We are happy to be able to assist you with moving forward debt free.

Rated 5 out of 5 stars

Was easy to sort out

Was easy to sort out, and relatively quick to get everything filed! I am definitely relieved to not be having such a significant amount of my income going to interest anymore! Thank you again Jennifer!

8 June 2026
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Reply from Sands & Associates

We are glad you found the insolvency process was done efficiently and that you are able to reduce interest payments and work towards paying your outstanding debt.

Rated 5 out of 5 stars

Amazing...clear...easy to understand

Amazing...clear...easy to understand.
.very encouraging be with the right team of people to finally find debt free..in my life.. to move forward...try to gain a line of credit for the future of buying my own small business venture.

Thanks to all for being there for me!!)

8 June 2026
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Reply from Sands & Associates

We are glad our team was able to assist you with understanding the insolvency process and that you are looking forward to a new venture.

Rated 5 out of 5 stars

Daniel and the team made this…

Daniel and the team made this experience much less daunting and stressful thank you so much for your help and for your kindness and patience during this process.

17 April 2026
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Reply from Sands & Associates

Deciding to proceed with an insolvency can be a big decision. Our team of insolvency experts are available to help make the bankruptcy or consumer proposal process straightforward and stress-free.

Rated 5 out of 5 stars

Top notch team ⭐️⭐️⭐️⭐️⭐️

My trustee and the Sands & Acociates team are the best, they helped me with a consumer proposal, they were absolutely wonderful, there was no judgements and everyone was so helpful. Great experience! I highly recommend them!

4 June 2026
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Reply from Sands & Associates

Thank you for your kind review and recommendation. We understand that deciding to proceed with an insolvency can be difficult. We are happy you found our team helpful and non-judgmental.

Rated 5 out of 5 stars

My whole experience was amazing

My whole experience was amazing. From the quick turnover from the original request sent in online to the amazing service provided by Regina. Absolutely incredible.

4 June 2026
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Reply from Sands & Associates

Thank you for your kind words. We are pleased to hear your experience with our team was so outstanding.

Rated 5 out of 5 stars

Client focused approach helped me feel at ease

Regina Pinto was pragmatic, empathetic and considerate toward me during my proposal process. Everything was very well covered and I was left without many probing questions when I was asked. I often found myself at a surprisingly low level of stress throughout the matter. A little bit of extra care for what the client may be experiencing goes a long way.

2 June 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our team truly cares about our clients and works with them to ensure the insolvency process is straightforward and stress- free.

Rated 5 out of 5 stars

Amazingly friendly and helpful staff. Would recommend them anytime

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of Shelby, Jamie and Christie gave me the support and guidance that I needed to help find the best way out of the mess I got myself in. Without them I honestly know that things would have only gotten worse for me both financially and emotionally. I truly am blessed to have such an wonderful support team on my side.

2 June 2026
Unprompted review
Sands & Associates logo

Reply from Sands & Associates

Thank you for sharing your experience with us. Our team takes the time to talk with our clients about their financial situation and recommends the best options for debt recovery. We are happy to hear we were able to assist you with your outstanding debt.

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