Sands & Associates Reviews 

3,494
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,494)

631 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

Easy process & great service

5 May 2026
Sands & Associates logo

Reply from Sands & Associates

We are glad you found the insolvency process straightforward.

Rated 5 out of 5 stars

Experience

Omer was so helpful with helping me make the right choice with me for my debt. He answered all my questions with great detail via phone, text and email. I am so happy I was able to connect with him and can finally put my debt issues in the past. Thank you!

29 April 2026
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Reply from Sands & Associates

We are happy to hear our team answered all of your questions and assisted you with making the best choice for you to resolve your debt.

Rated 5 out of 5 stars

Stephanie Munsie is wonderful!

Did my consumer proposal through Sands. I needed some follow up help and met with Stephanie Munsie. She was wonderful. Helpful and pleasant. I would recommend her all day long, two big thumbs up to her and Sands.

6 May 2026
Unprompted review
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Reply from Sands & Associates

Thank you for your kind review. Our team members are available to assist our clients with any questions that may arise throughout the insolvency process and after.

Rated 5 out of 5 stars

Courteous

Courteous, efficient, staff.

28 April 2026
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Reply from Sands & Associates

We are glad you found our team to be respectful and proficient.

Rated 5 out of 5 stars

They were great from start to finish

They were great from start to finish! Helpful professional and seriously a life saver ! Huge weight lifted off our shoulders thanks so much !!

4 May 2026
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Reply from Sands & Associates

We are happy to hear our team assisted you with professionalism and that you are feeling some relief from having outstanding debt.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates, especially with my Licensed Insolvency Trustee, Joanne Fong. From the first meeting, Joanne made me feel comfortable and never judged my situation. She explained the proposal process clearly, answered all my questions, and kept me updated throughout. Thanks to her guidance, my proposal was accepted and I finally feel financially stable again.

28 April 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased to hear you felt comfortable and supported throughout the consumer proposal process.

Rated 5 out of 5 stars

Everything was handled well with…

Everything was handled well with patience kindness understanding and no judgment they were helpful; easy to understand and talk to offered me options and had me hope. Wish I did this 10 years ago cause if I did; I’d be ahead of the game but live and learn.

5 January 2026
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Reply from Sands & Associates

We are so happy to hear your experience with us was so positive.

Rated 5 out of 5 stars

Jag at Sand's and Associates assisted…

Jag at Sand's and Associates assisted me in preparing my proposal. He was very, patient, caring, understanding, non judgemental, sympathetic to our needs and kept us informed along the process.

30 April 2026
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Reply from Sands & Associates

We are pleased we were able to assist you with the consumer proposal process and happy to hear that your experience with our team was stress-free and informative.

Rated 5 out of 5 stars

Thanks Michelle

Michelle was very accommodating and she guided me all through out the process. Which I really admired.

Thank you so much.

24 April 2026
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Reply from Sands & Associates

We are happy our team was able to guide you through the insolvency process step by step towards being debt free.

Rated 5 out of 5 stars

We just wanted to sincerely thank you…

We just wanted to sincerely thank you Mr Pouyan for his help and to his team with preparing our proposal application. We truly appreciate the time, effort, and support you gave us throughout the process, and we’re very grateful for your help. We highly recommend Sand and Associates

30 April 2026
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Reply from Sands & Associates

Thank you for your kind recommendation and sharing your experience with us. We are pleased you felt supported throughout the consumer proposal process.

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. Catherine Harris was a pleasure to work with

15 March 2026
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Reply from Sands & Associates

Thank you for your kind words. We are happy you found our staff pleasant to work with.

Rated 5 out of 5 stars

I felt very comfortable and not being…

I felt very comfortable and not being judge ..I feel I have a second chance to rebuild my life and get back on track ..

13 April 2026
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Reply from Sands & Associates

We are glad your experience was comfortable and non-judgmental. And that you are looking forward to rebuilding your life and finances.

Rated 5 out of 5 stars

At the beginning I was a little…

At the beginning I was a little apprehensive about what was going to happen, BUT after talking to Annette and her team I felt I was in good hands, they were professional, caring and supportive and very helpful, I would recommend Sands and Associates to anyone who found themselves in financial crisis, thanks for a great experience, great team, THANKS AGAIN

21 April 2026
Sands & Associates logo

Reply from Sands & Associates

Thank you for the wonderful review and recommendation. Deciding to pursue an insolvency can feel overwhelming. One of our objectives is to support our clients throughout the insolvency process in a compassionate and professional manner.

Rated 5 out of 5 stars

Application

Ease of application and the staff was very profesional and helpful.

21 April 2026
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Reply from Sands & Associates

Thinking about and pursuing an insolvency can be challenging. We aim to assist clients throughout the process with professionalism.

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