Sands & Associates Reviews 

3,489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, especially when dealing with stressful financial situations. Many people highlight the exceptional customer service, noting the personalized support, patience, and non-judgmental approach received. Reviewers appreciate the clear explanations and comprehensive guidance provided, which made complex processes easy to understand and navigate. The efficient service and seamless user experience helped many consumers feel supported, leading to significant financial relief and peace of mind.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's kindness,... See more

Service

People report positive experiences with service, with many expressing gratitude and recommending the company... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as outstanding, amazing,... See more

Payment

Customers had positive experiences with payment, with many expressing gratitude for the ability to manage and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience with using Sands and Associates has been extremely easy and completely supportive. We all put in a bit of work to get my consumer proposal in order but in the end it all worked ou... See more

Company replied

Rated 5 out of 5 stars

I am forever grateful to Hannah Brandon she is truly professional. I had been talking myself out of seeking help/advice for months Miss Brandon and her fellow associates were excellents at... See more

Company replied

Rated 5 out of 5 stars

Kimberly to was an amazing person to work with she kept me informed and explained everything very well and easy for me as someone who was very lost with what to do going into this help my stress level... See more

Company replied

Rated 5 out of 5 stars

I was in an extremely bad financial situation and didn’t see any way out. I reached out to Sands & Associates after reading their reviews, and I am happy to say that they were accurate. My team of She... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,489)

628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient,saved me a…

Fast and efficient,saved me a bunch.......Very happy.

3 July 2026
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Reply from Sands & Associates

We are glad to hear you are happy and that your insolvency was done efficiently and in a timely manner.

Rated 5 out of 5 stars

Went into the process completely…

Went into the process completely unaware of what to expect. Was guided through and received explanations of what was to come I am grateful for the outcome of the process. Everyone treated me with respect. Thank you.

26 June 2026
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Reply from Sands & Associates

We are pleased to hear our team was respectful and clearly explained the insolvency process and that you are are happy with the result.

Rated 5 out of 5 stars

Larisa is very friendly and helpful

Larisa is very friendly and helpful. Keeping the whole process stress free for me.

26 June 2026
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Reply from Sands & Associates

We are happy you found our team friendly and helpful, and that proceeding with an insolvency was a stress free experience for you.

Rated 5 out of 5 stars

Sands is amazing!

Helen was knowledgeable and friendly! Explained everything thoroughly, I can't recommend Sands strongly enough.

2 July 2026
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Reply from Sands & Associates

Thank you for your kind recommendation. We are glad to hear you found our team explained the insolvency process fully.

Rated 5 out of 5 stars

Great Experience


Annette and team were wonderful and informative. I am so grateful to them for helping me through this.

25 June 2026
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Reply from Sands & Associates

We are glad you found our team knowledgeable and that they guided you through the insolvency process.

Rated 5 out of 5 stars

From the first telephone conversation…

From the first telephone conversation to the final video call, Michelle Santos was not only professional but incredibly kind and patient with me. I was having technical issues and was feeling very stressed and overwhelmed at times. She walked me through every step and made me feel confident that I was in the best hands. I would highly recommend Sands.

24 June 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us and for your recommendation. Our team provides support to our clients throughout the insolvency process with professionalism, kindness and step by step guidance. We are pleased your experience was so positive.

Rated 5 out of 5 stars

They made me feel at easy and…

They made me feel at easy and dramatically made a difference on my financial debt

24 June 2026
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Reply from Sands & Associates

We are happy to be able to assist you with resolving your financial debt, helping you to feel at ease.

Rated 5 out of 5 stars

Omar and his team has made the process…

Omar and his team has made the process very easy and smooth. I'm looking to the coming times with hope. Thank you so much.

1 July 2026
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Reply from Sands & Associates

We are happy to hear the insolvency process was straightforward and that you have hope for the future.

Rated 5 out of 5 stars

What a great team to work with

What a great team to work with! Thanks to Camile I can sleep at night. Thank you for the time you put into my case !!

22 June 2026
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Reply from Sands & Associates

We are glad to hear you found our team easy to work with and that you are feeling at ease.

Rated 5 out of 5 stars

Experience was different than expected.

It was a very easy and stressless experience with sands and associates
Hashan was wonderful to work with

29 June 2026
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Reply from Sands & Associates

Thank you for your kind words, We are glad to hear your insolvency experience was stress-free.

Rated 5 out of 5 stars

Simple and Straight-Forward

Sandra Wolverington made everything simple and straight-forward so I could get on track financially ASAP.

16 June 2026
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Reply from Sands & Associates

We are pleased to hear our team guided you effortlessly through the insolvency process towards being debt free.

Rated 5 out of 5 stars

Because of professionalism thats makes…

Because of professionalism thats makes SANDS & ASSOCIATE became popular and easy to deal with them.

25 June 2026
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Reply from Sands & Associates

We are happy to hear you found our team easy to communicate with during your insolvency.

Rated 5 out of 5 stars

I greatly appreciated the professionalism at Sands

I greatly appreciated the professionalism and caring of the staff at Sands. They transformed an unpleasant experience into a hopeful one. Many thanks to Sands and Associates for helping to lift the burden tormenting me.

17 June 2026
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Reply from Sands & Associates

Our staff are experienced insolvency professionals who assist clients with settling outstanding debt. We are glad to be able to assist you with moving towards a hopeful and debt free future.

Rated 5 out of 5 stars

AMAZING!!!

From the start, Joanne was amazing, she was patient, she was kind, and most importantly she was diligent. I very much appreciated my experience with San's and Associates through Joanne and I would greatly recommend this company to any of the people I know who are going through similar circumstances.

8 May 2026
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Reply from Sands & Associates

Thank you for your recommendation and for sharing your experience with others who may have outstanding debt. We are happy to hear your experience with our insolvency team was amazing and reassuring.

Rated 5 out of 5 stars

Helpful Staff

Sandeep was very helpful and communicative along with the rest of the staff all throughout the process. Thank you!

25 June 2026
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Reply from Sands & Associates

We are glad you found our team helpful and easy to speak with about your debt situation.

Rated 5 out of 5 stars

Greatly appreciated …

She understood what happened financially with me and made it easy for not to worry about it. It is a big load off my shoulders. And I am very grateful that your company is here and willing to help. Thank you.

1 May 2026
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Reply from Sands & Associates

Thank you for your kind words. Our team understands there are many situations that can result in outstanding debt. We help our clients understand the insolvency process to ensure a problem-free experience.

Rated 5 out of 5 stars

Super helpful and friendly!

Sands made this one of the easiest experiences. I was riddled with anxiety and shame over my finances and with their help they took all my months of stress and figured it out easily and explained everything in a way that helped me become more knowledgable. I've recommended them to friends and I will continue to do so!

17 June 2026
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Reply from Sands & Associates

Thank you for your recommendation and for sharing your experience with others who may be struggling financially. Having outstanding debt can result in feelings of anxiety and shame. Our team works to assist clients with achieving debt forgiveness through a consumer proposal or bankruptcy. We are pleased your experience was so exceptional.

Rated 5 out of 5 stars

Amazing service

Amazing service

18 June 2026
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Reply from Sands & Associates

Thank you so much for your kind words. We are so happy to be able to assist you.

Rated 5 out of 5 stars

Shout out to the Incredible Christie…

Shout out to the Incredible Christie Flynn of Sands. From the first call Christie was a superstar! Walked me through every step of the process and took most of my stress off my shoulders in a matter of days. I am beyond grateful for the hard work Christie and her team did to help make life easier. Thank You !

24 June 2026
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Reply from Sands & Associates

We are very pleased to hear our team exceeded expectations when assisting you with resolving your debt, helping you feel at ease almost immediately. Helping clients move forward from having outstanding debt in a straightforward and stress-free manner is important to us.

Rated 5 out of 5 stars

They dealt with my issue quickly

They dealt with my issue quickly, explained everything clearly on the way, making sure I understood my options and got me a proposal that fit my situation. The staff, especially Helen Tan, were very thorough, helpful, efficient and understanding at every stage of the process.

24 June 2026
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Reply from Sands & Associates

We are glad to hear your experience was so positive and that your insolvency was done efficiently. Our team takes the time to thoroughly review all the options available to clients and recommend the best ones for their situation. Thank you for your kind review.

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