Sahara BBQs Reviews 

285
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, customers overwhelmingly had a great experience with this company, consistently praising the high quality and sturdy build of products, alongside excellent service from helpful and responsive staff. Many people also commend the fast and efficient delivery, often arriving well-packaged and sometimes earlier than expected. However, some people mentioned experiencing delivery problems, such as receiving incorrect items or facing significant delays without proper communication. A small portion of people also felt that some products arrived with minor damage, like dents or slight frame issues, or developed problems such as rust or mould after use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality, often highlighting the excellent value for the price and... See more

Service

Clients share positive opinions on service, consistently highlighting excellent and professional... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied


Company details

  1. #1 of 2 best companies in Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(285)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Not bad, not great..

Not bad. Not great.

So, BBQ 3 burner bought last year, this is decent, not overly simple to put together but sturdy enough. I’d say it doesn’t quite crank to a level of heat I’d like, and is lacking that oomph to really do a high heat. Cooking parts all well made and solid. Pricing point is on reflection quite high, but they are all in the same ball park to be fair.

Separately bought griddle insert, would argue it’s a touch smaller than the circumference opening, not annoying enough to worry about. Again well made, and sears well enough.

Sahara is a relatively unknown brand, near enough justifies its asking price, has the standard features and a few ideas like drink holder front flap.. could just do with that extra oomph for searing..

3 May 2023
Rated 4 out of 5 stars

Great quality covers...

Great quality covers. However a little frustrating that both covers are exactly the same, 1 should be fitted to the size of the side table but would actually fit another bbq. With the price paid I was hoping for covers that fit my specific bbq.

3 May 2024
Rated 1 out of 5 stars

Sent the Wrong BBQ!

Sent the Wrong BBQ!

29 April 2024
Sahara BBQs logo

Reply from Sahara BBQs

Hi, we are sorry for this mistake, one of our customer case team will be in touch to sort this out

Rated 5 out of 5 stars

Bought the x 450 bbq and a number of…

Bought the x 450 bbq and a number of items such as stone plate, Sahara smoker box , fish basket, grill brushes etc . Very happy with quality of all items, the bbq is very good quality and cooks very well. I got what I paid for and delighted I spent the extra few quid to get a top class bbq. It looks well, easy to use and cooks a variety of foods . Glad I chose the Sahara over the other bbqs I researched.

29 April 2024
Unprompted review
Rated 4 out of 5 stars

Delivery Info.

Hi, Sahara Customer Support was great when contacting directly. Package delivery was scheduled to take 5-7 working days. Delivery was attempted 2 days after order completion message which would normally be appreciated. Unfortunately, with no warning, courier details or delivery tracking this didn't suit on this occasion. Managed to rearrange with courier for a couple of days later on second attempt. Maybe bit more communication between supplier, courier and customer would help. Thanks.

23 April 2024
Rated 4 out of 5 stars

first time using Sahara

Easy to put together. Good looking BBQ. Have used it 3 times and it was very good to use and to clean afterwards. I would recommend Sahara

19 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look