Sahara BBQs logo
Visit website

Sahara BBQs Reviews 

292
•
TrustScore 4.5 out of 5

4.6

Manufacturer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy build of the products, often noting their durability and impressive appearance. Many also highlight the excellent service received, with staff being helpful and responsive to inquiries. People frequently commend the quick and efficient delivery, with orders often arriving promptly and well-packaged. However, some customers also noted occasional issues with delivery, experiencing delays, lack of communication regarding timelines, or even packages being returned. A few other people also felt that some products arrived with minor damage, such as dents or damaged frames, or encountered issues like mould on parts or rust not covered by warranty.

What people talk about most

Product

Customers generally express high satisfaction with the products, frequently praising their quality,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Quality

Users describe positive interactions with quality, with many reviewers impressed by the appearance, build... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as excellent, helpful, and... See more

Order

Consumers find order to be positive, with many reporting that ordering parts online was easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Previously had contacted the company to purchase a replacement part. None in stock at that time but was contacted later and able to buy replacement part. Initially contacted the company as was kept... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied

Company details

  1. #1 of 2 best companies in Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(292)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

first time using Sahara

Easy to put together. Good looking BBQ. Have used it 3 times and it was very good to use and to clean afterwards. I would recommend Sahara

19 April 2024
Rated 5 out of 5 stars

Excellent service

Excellent service - I got the spare parts I want and was able to collect them myself. Service staff were brilliant to deal with

25 April 2024
Rated 4 out of 5 stars

Great product

Great product. Efficient service. Delivery could be organised/managed a bit better. Delivery driver arrived unexpected, no indication of when delivery was due. Minor wrinkle

26 April 2024
Rated 5 out of 5 stars

Excellent gas BBQ

Really easy ordering system. We got exactly the gas BBQ we wanted, together with some free extras, and it was delivered very promptly. I’ve just finished fitting everything together (which was very straightforward) and it’s excellent, even better than our previous model.

26 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look