Really poor rugs. The ends arnt in a straight line there very wonky look awful . Trust pilot needs to update their website so you can upload pictures . Really expensive for the quality light weight an... See more
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See what reviewers are saying
Just fabulous - the site is easy to navigate the choice incredible. Quality superb. My husband does not have much ‘vision’ of what something will look like so I ordered a sample. Came very quickly,... See more
Ordered 3 separate runrugs on Monday morning, and they were at my door Wednesday lunchtime. Great job especially living in the North of Scotland. Fitted 2 of them already and I am very impressed wit... See more
First class speedy service. They were happy to supply our hall runners in a personalised size. They acknowledged email with a telephone call to confirm our requirements. We were kept updated on th... See more
Company details
Written by the company
We offer FREE delivery/shipping and FREE, easy returns on all orders - Worldwide! What makes runrug.com unique is that our hall and stair carpet runners are available in multiple different lengths and widths and we have over 500 different designs. With our first class customer support, superb quality assurance, fully tracked shipping service, choice of multiple different lengths and various widths, over 14,000 positive reviews & a 30 day free returns policy........runrug.com really are the World's market leaders for any length carpet runners.
Contact info
84A FREEMAN STREET, DN32 7AG, GRIMSBY, United Kingdom
- 01472 287044
- help@runrug.com
- www.runrug.com
4.1
Great
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery brilliant
1 November 2022
From an easy to use website through to…
From an easy to use website through to confirmation of delivery by their courier, where I could choose a delivery day, to what looks to be an amazing product.
2 December 2022
Received the rug runner in a timely…
Received the rug runner in a timely manner. Perfect for where it's used.
28 November 2022
Very prompt service and decent quality…
Very prompt service and decent quality for the price
15 October 2022
Reply from runrug.com
Hi June, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Great products
1 November 2022
Reply from runrug.com
Hi Correia, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Reply from runrug.com
Hi Chevy, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Easy process and excellent quality
Easy process. Fast delivery. Beautiful rug at 25-30% the price of less exquisite options found at design stores.
9 November 2022
Reply from runrug.com
Hi Angela, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Wow!
Wow!. Can’t recommend this company highly enough. Live in the Highlands of Scotland and received my beautiful runner today. Free postage and only two day wait. Even our Italian Greyhound loves it! Excellent quality. Love it.
10 November 2022
Unprompted review
Reply from runrug.com
Hi Lesley, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
I am so pleased with my 25 foot runner
I am so pleased with my 25 foot runner! It was exactly what I was looking for and I would highly recommend this company!
1 November 2022
Reply from runrug.com
Hi Beth, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
No hassle
Item received a lot sooner than expected. Had to rearrange another date. That was no problem.
Very satisfied with my order. Thank you
8 November 2022
Reply from runrug.com
Hi Angela, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Outstanding customer service
We inadvertently ordered the wrong hall runner from Runrug (we needed one with a non-slip backing). Just one phone call was all it took to arrange for a prompt free return of the product, a re-order of the one we should have bought, and a refund of the difference in price. Their customer service agent Joe Bloomfield was excellent and deserves recognition. We're also very pleased with the quality of the product. I wouldn't hesitate to recommend Runrug to family and friends.
1 November 2022
Reply from runrug.com
Hi Duncan, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug
Great value and looks
I found the price of my runner reasonable and the rug was delivered quickly after placing the order. It looks great in my entry way.
6 November 2022
Reply from runrug.com
Hi Eileen, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Very happy with purchase
Very happy with purchase. Free delivery the very next day. Good quality rug and looks fantastic!
2 November 2022
Reply from runrug.com
Hi Rachel, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Runrug delivered what we wanted when we needed it
Easy to order a rug in exactly the right size. Our space is not "standard" and runrug was one of the few places that offered what we needed. We got exactly what we wanted with no hassle, and it was delivered promptly right to our home. Highly recommended.
4 November 2022
Reply from runrug.com
Hi MsPaulaRobson, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Quick response to queries
Quick response to queries. Quality of rug. Friendly efficient service
5 November 2022
Reply from runrug.com
Hi Maxine, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug
Great rug
Great rug, was delivered fast
Highly recommended, looked around for a considerable amount of time found this site and discovered a large selection of lovely rugs 👍
4 November 2022
Reply from runrug.com
Hi Antonia, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Aztec Hallway Runner
Purchased a darker coloured hallway runner now that autumn and winter are here. But it was more of a dark brown colour that I received rather than a beige and I was therefore a little disappointed. Quite hardy and easy to clean.
1 November 2022
Reply from runrug.com
Hi Donna, Many thanks for your reveiw. We're sorry to hear that the product didn't quite meet your expectations in terms of colour. We try our best to ensure our images are the truest possible representation of the products, however, factors such as the lighting in our studio and screen resolutions can make this a little difficult to get 100% accurate. For this reason, we're always happy to accept returns for exchange or refund where applicable. If you would like any help with this, please reach out to us at help@runrug.com weher we will be glad to assist. Thanks again, Runrug
Very quick delivery, great looking product
Very quick delivery, product looked exactly as the photo on the website. I purchased Stair Rods and this company cuts them to size at no extra cost which is really useful.
3 November 2022
Reply from runrug.com
Hi Mairead, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
Reply from runrug.com
Hi Daniel, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug
very pleased with runners just what we…
very pleased with runners just what we wanted looks great fast delivery
1 November 2022
Reply from runrug.com
Hi Keith, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product(s). Thanks again! Runrug
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