runrug.com Reviews 

15,970
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Really poor rugs. The ends arnt in a straight line there very wonky look awful . Trust pilot needs to update their website so you can upload pictures . Really expensive for the quality light weight an... See more

Rated 5 out of 5 stars

Just fabulous - the site is easy to navigate the choice incredible. Quality superb. My husband does not have much ‘vision’ of what something will look like so I ordered a sample. Came very quickly,... See more

Rated 5 out of 5 stars

Ordered 3 separate runrugs on Monday morning, and they were at my door Wednesday lunchtime. Great job especially living in the North of Scotland. Fitted 2 of them already and I am very impressed wit... See more

Rated 5 out of 5 stars

First class speedy service. They were happy to supply our hall runners in a personalised size. They acknowledged email with a telephone call to confirm our requirements. We were kept updated on th... See more

Company details

  1. Rug Store

Written by the company

We offer FREE delivery/shipping and FREE, easy returns on all orders - Worldwide! What makes runrug.com unique is that our hall and stair carpet runners are available in multiple different lengths and widths and we have over 500 different designs. With our first class customer support, superb quality assurance, fully tracked shipping service, choice of multiple different lengths and various widths, over 14,000 positive reviews & a 30 day free returns policy........runrug.com really are the World's market leaders for any length carpet runners.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(15,970)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product...delivery issues

Great product! But It was disappointing that our original product choice was discontinued after waiting over 2 months for delivery. A replacement was offered at an increased current price instead of actual price at original time of purchase. Customer service was not proactive to report accurate delivery status until we called for information. We called 3 times...no one ever answered the phone, so we left messages and again waited. we finally received an email advising product was discontinued. Left us thinking maybe this was not a legitimate company. Our credit card was charged and billed immediately, even though nothing shipped for over 2 months. The order status online didn't update until we contacted customer service. Once we received a call, the replacement order shipped quickly and the runner was everything we hoped for. We appreciate everything our customer service representative did to help.

30 January 2023
Rated 5 out of 5 stars

We miss measured our stair runner…

Embarrassingly we miss measured our stair runner twice, but Run Rug happily replaced it twice without any question.
The end product was fabulous and was of excellent quality.
Massive thanks to Joe at Run Rug who was very helpful understanding and professional.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Transformation complete

Purchased a 4.5mtr hallway runner several years ago from here which was good quality, just redecorated the hallway and needed a new one to suit the new colour scheme. Nowhere else has such a choice as RunRug. Mine arrived on time by DHL.

4 February 2023
Rated 5 out of 5 stars

Really helpful to be able to customise…

Really helpful to be able to customise size as I was struggling to find size I needed...came across this company by accident on line and was not disappointed...great choice and very fast service ..lovely rug delivered and would definately use again.

31 January 2023
Unprompted review

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