The rug's pattern matches well—something I absolutely didn't expect and was very happy. You need to take its thinness into account and use an underlay to prevent slipping, as it is thinner than usual.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, it was a bit different this time, could not order at the beginning. Maybe the site was struggling somehow...Usually it works like one two three...However, I made my order after few hour trying.... See more
Huge variety of rugs, easy to sort out the ones that are relevant for me, which speeds up the selection!
Company replied
I bought 2 rugs from here at a very good price point. Shipping was quick, especially considering the distance. Unfortunately neither suited my space, so despite being very nice and of high quality I n... See more
Company details
Written by the company
Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.
Fantastic range of rugs at bargain rates!
Written by the company
- 100 day money back guarantee
- Free shipping on purchases and returns
- Over 25 000 different rugs to choose from
- Wide selection of colors and sizes
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- www.rugvista.com
4.1
Great
9K reviews
Asks customers to review
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“An excellent experience with Rugvista
“An excellent experience with Rugvista. The entire process was smooth and effortless, with clear communication and a highly professional team. The rugs are of outstanding quality, offering a very good price–quality balance. I am extremely satisfied with my purchase and would gladly recommend Rugvista.”
10 January 2026
Their handmade rugs are amazing
I ordered 2 handmade, one of a kind rugs and they are truly beautiful. They arrived pretty quick and their customer service was fast and helpful. I received the rugs separately but only received one tracking number. The only slightly negative aspect was that I could only track one of the carpets and therefore had to ask customer service whether the second carpet had been forgotten. I was then immediately sent a new tracking number. However, it would be best to send this to the customer straight away.
11 January 2026
Very veey good service
Very veey good service
Ordering process very easy and delivery service 5 stars
Packaging is excellent
Thank you very much
Keep on this
10 January 2026
May use AI-assist with repliesRead more
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Just read the latest one star reviews
Just read the latest one star reviews, disgusting that this company has a rating of 4.4. Please check before buying!. Still waiting for compensation from 1/12/25. Selling me a faulty rug. We could all be waiting a very long time, but if we keep posting how awful this company is, customers might go elsewhere and buy from reputable company.
1 December 2025
Unprompted review
Reply from Rugvista
Hi,
Thank you for sharing your experience. We’re very sorry to hear that you feel disappointed and that you haven’t received a response yet. This is certainly not the impression we want to give.
We do our best to respond to all messages, but in some cases there can unfortunately be delays due to a higher volume of inquiries. Your feedback is important to us, and we appreciate you taking the time to share it.
If you are still awaiting a response, we kindly encourage you to reach out to our customer service directly again so we can look into your case and assist you as soon as possible. We truly hope to have the opportunity to improve your experience.
Consistently reliable and satisfying
It's the second time I bought at Rugvista and I'm satisfied again. Both the product quality and price are very good. Also, delivery and communication around it are clear.
9 January 2026
Ordered a rug it did not fit the room…
Ordered a rug it did not fit the room and asked for refund unfortunately was bought as an xmas present for my daughter - was out of 30 days return! asked would they give me a credit as have bought a large new house and need rugs, was wanting to choose more rugs - just a blatant no ie hard luck our policy says 30 days and thats it!! cant quite believe the response when would get more sales - drrrr!!
8 January 2026
Unprompted review
Reply from Rugvista
Dear Customer,
Thank you for taking the time to leave your Trustpilot review and your feedback. We are truly sorry to hear how disappointed you feel with our return policy.
We do understand how dissapointing it can feel when an item isn’t quite right fit for the room and we appreciate you reaching out to ask about alternative options such as store credit. Unfortunately, our 30-day returns policy applies to all orders and once that period has passed we are unable to offer refunds or credits. This policy is in place to ensure fairness and consistency for all customers.
That said, we truly value your interest in purchasing additional rugs for your new home and regret that this situation has left you feeling let down. We again sincerely apologise that the rug you received didn't fit your daughter's home perfectly and if there is anything else we could do for you, don't hesitate to reach out to our customer service team. We take our customers feedback very seriously and we will take your message along to improve our service.
Yours sincerely,
Rugvista customer service team.
Beautiful wool rug at a good price
Beautiful wool rug at a good price. I was able to track it every step of the way from Sweden to York, UK. Would definitely go back to Rugvista for rugs in future.
6 January 2026
Unprompted review
I ordered and paid for a Lupi rug grey…
I ordered and paid for a Lupi rug grey and paid 69 gbp mid Dec. I still didnt receive it. It says it is with UPS Stanford UK from 17 Dec.
Repeated emails no reply from Rugvista,,, not reachable by phone also.
Is this fraud or robbery?
27 December 2025
Unprompted review
Reply from Rugvista
Hi,
thank you so much for taking the time to provide us with feedback. We sincerely regret to read that there have been issues with the delivery of your package.
Our customer service team has been in touch with you directly, and is currently investigating the issue with the shipper. Feel free to contact us again directly via info@rugvista.com if you have any further questions regarding this.
Thank you so much for your understanding and patience. Have a lovely day!
I ordered a Tabriz rug at £840.Extremely Disappointed
I ordered a Tabriz rug at £840 it was dispatched from the warehouse extremely poorly wrapped it was in a plastic bag that had opened so that the carpet was exposed throughout its transport to the UK by UPS.
I found the carpet in its bag part of the carpet exposed dumped on my doorstep.Part of the foundation Weft is sticking up it appears to have been repaired during manufacture.Customer service leaves much to be desired.I have sent photographs as requested let’s see what now transpires.
19 December 2025
Unprompted review
Reply from Rugvista
Hi,
Thank you for taking the time to leave feedback. We’re very sorry to hear about your experience and understand how disappointing this must have been, especially given the value of the rug.
This is certainly not the delivery experience we aim to provide. We take packaging and transport issues very seriously, and we appreciate you sending the photographs so we can investigate the matter properly.
Please rest assured that your case is being looked into, and we will get back to you directly as soon as the review is completed. Thank you for bringing this to our attention.
Lack of contact disappointing!
Ordering was easy and delivery on time.
The rug, however, arrived very creased and the corners were in a terrible state. I feared that no amount of patience would’ve rectified it and it was a trip hazard.
I then decided to return it. Rerolling and packing it was difficult but I did manage to drop it at a UPS point easily.
Tracking shows it arrived back with Rugvista on 17th Dec and it’s now 22nd Dec. I have had no confirmation of such or any sign of a refund.
I emailed 3 days ago and am still awaiting a response. I’ve tried ringing on several occasions to hear on voice mail that the phones were off for a short break! The short break certainly wasn’t short so I’ve been unable to make contact.
I’m very disappointed at the lack of communication and desperately hope that I get my £130 back soon!
22 December 2025
Unprompted review
Reply from Rugvista
Hi Alex,
Thank you for your feedback. We sincerely apologise for the inconvenience you’ve experienced regarding your return and the delay in communication.
We can confirm that your returned rug arrived at our warehouse on 17th December. Please note that during this busy period, it can take a few days for returns to be processed and refunds to be issued. The refund have already been issued and please note it can take 2–5 working days for it to appear depending on your bank.
We completely understand your frustration and are very sorry for the lack of timely updates and phone availability. Your feedback is important to us, and we will take it into account to improve our communication and service during peak periods.
Thank you for your patience, and we assure you that your refund is being processed.
Great product for our space
Ordered in November a Sabine Multicolore rug. I received the package on time, the rug looks great on our space.
Very satisfied with this purchase.
10 November 2025
Unprompted review
Wrong rug delivered
Ordered a rug on 28/11, the completely wrong rug arrived on 11/12!
I now have to send back the incorrect rug. I have to reorder my original rug & pay a 2nd time whilst waiting for my refund!
On the plus side the lady who assisted me in customer services was lovely.
12 December 2025
Unprompted review
Reply from Rugvista
Hi,
Thank you for your feedback. We’re very sorry that you received the wrong rug and for the inconvenience this has caused. We understand how frustrating it is to have to return the incorrect item and reorder your original rug.
We’re glad to hear that our customer service representative was able to assist you positively. Please rest assured that we’re processing your refund as quickly as possible and will do everything we can to make this right.
We truly appreciate your patience and understanding.
Incorrect rug delivered. No response from company.
CUSTOMER SERVICE DOES NOT RESPOND TO INFO AT RUGVISTA DOT COM
I spent over €700 on a large dark rug from Rugvista and received a smaller bright blue rug instead
After receiving the incorrect item, I attempted to contact the company repeatedly via
- the website chat,
- the online contact form,
- email address recommended in the posts below (also negative reviews),
- and Instagram (in a last ditch attempt).
I have received no response through any channel.
The mistake has not been acknowledged and no corrective action has been taken. Given the value of the order, I would strongly recommend that prospective customers think carefully before ordering from Rugvista, particularly if basic order fulfilment and reliable customer support and issue resolution are important to them.
Given the lack of any response, I am now pursuing the matter through the European Consumer Centre (ECC Ireland) as a cross-border EU consumer dispute and initiating a chargeback via my card provider.
Prospective customers should be aware that if an issue arises, this may be the route they need to go down, so I'd avoid the headache if I were you.
10 December 2025
Unprompted review
Reply from Rugvista
Hi,
Thank you for leaving your feedback. We are very sorry to hear about your experience and sincerely apologize for the mix-up with your order and the delay in our response. This is not the standard of service we strive to provide.
We understand how frustrating it must be to receive the wrong rug and feel unheard despite multiple attempts to contact us. Please know that we take your feedback seriously and want to resolve this as quickly as possible.
If you could provide your order number and the best email to reach you, we will prioritize reviewing your case and ensure a solution is arranged, whether that’s a replacement or refund.
Again, we sincerely apologize for the inconvenience and thank you for your patience.
Wrong rug delivered
I got the wrong rug, not the one I have ordered. I really need my rug until the 10th December and got the wrong delivery.
Very disappointed with their service.
8 December 2025
Unprompted review
Reply from Rugvista
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear that you received the wrong rug and understand how disappointing this must be.
This is certainly not the experience we want our customers to have. We would like to look into this immediately and find the best possible solution for you. Please contact our customer service team as soon as possible with your order details.
We sincerely apologize for the inconvenience this has caused and appreciate you bringing this to our attention.
Fault in the rug - poor customer service
Negative Review: Extremely Disappointed with Rugvista – Faulty Product and No Customer Service Response
I am extremely dissatisfied with both the quality of the rug I received from Rugvista and the complete lack of customer service. My issue relates to order number 2448767, and despite contacting Rugvista multiple times, I have received no helpful response or resolution.
The rug arrived with a major manufacturing fault — it will not lie flat, and there is a permanent kink in the same area that has been there since delivery. This isn’t just unsightly; it creates a trip hazard, making the product unsafe to use.
I followed every piece of advice given to me, including:
• Turning the rug upside down with heavy items on top
• Hoovering it
• Laying it flat and stretching it out
None of these attempts made any difference. The kink remains permanently raised, and the rug is clearly defective.
What’s even more frustrating is the lack of follow-up from Rugvista’s customer service. I have reached out multiple times and have yet to receive a satisfactory reply or solution.
Given the poor quality of the product and the unresponsiveness of the company, I am requesting a full refund or a replacement rug without defects, but at this point, I simply want others to be aware of my experience.
Very disappointed — I expected better from this company.
4 December 2025
Unprompted review
Reply from Rugvista
Dear Customer,
Thank you very much for taking the time to share your feedback. We are truly sorry to hear about your experience, both with the rug and with the difficulty you’ve described in receiving support. This is absolutely not the service we aim to provide.
We have carefully searched our system and, unfortunately, we cannot find any record of your messages or contact attempts regarding this issue. We are very sorry if something went wrong and your request didn’t reach us, we definitely want to make this right for you.
Please get in touch with our customer service team at info@rugvista.com with your order number and a brief description of the issue, and we will take care of your case as a priority. If the rug is faulty, we will of course arrange a suitable solution for you.
Again, we sincerely apologise for the inconvenience you’ve experienced, and we hope you will allow us the chance to resolve this properly for you.
I loved the quality of the rug and the…
I loved the quality of the rug and the simple handling of the order and returns if necessary. Thanks!
3 December 2025
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