The rug's pattern matches well—something I absolutely didn't expect and was very happy. You need to take its thinness into account and use an underlay to prevent slipping, as it is thinner than usual.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, it was a bit different this time, could not order at the beginning. Maybe the site was struggling somehow...Usually it works like one two three...However, I made my order after few hour trying.... See more
Huge variety of rugs, easy to sort out the ones that are relevant for me, which speeds up the selection!
Company replied
I bought 2 rugs from here at a very good price point. Shipping was quick, especially considering the distance. Unfortunately neither suited my space, so despite being very nice and of high quality I n... See more
Company details
Written by the company
Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.
Fantastic range of rugs at bargain rates!
Written by the company
- 100 day money back guarantee
- Free shipping on purchases and returns
- Over 25 000 different rugs to choose from
- Wide selection of colors and sizes
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- www.rugvista.com
4.1
Great
9K reviews
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Carped folded as old rug
I did not like how the carpet had been folded with leaving it with deep-cut traces! It was actually shock to me the way it looked like when unfolded! I bought cheapest item, but would be worried buying premium stuff being treated this way!
23 February 2026
Reply from Rugvista
Hi,
We’re sorry to hear that you were disappointed with how your rug looked after unpacking. Rugs are sometimes folded during transport to protect them and make shipping more efficient, and temporary creases usually disappear after a short period of use. However, what you describe does not sound like the experience we want our customers to have.
We would really appreciate the opportunity to look into this for you and find a suitable solution. Please contact our customer service team at info@rugvista.com, with your order details and photos, and we will be happy to assist you further.
Kind regards,
Rugvista Team
I ordered 3 carpets from Rugvista…
I ordered 3 carpets from Rugvista before and I was very happy with the purchase. I hope I won't be disappointed with my new order as well.
21 February 2026
Carpet arrived in less than a week
Carpet arrived in less than a week, and the quality is really nice, absolutely fulfilled my expectation.
This is my second time using rugvista now and each time I am very pleased with the process and quality.
Carpets I ordered are quite thin, keep that in mind..but for me thats exactly what I was looking for.
16 February 2026
Great rug
Great rug, high quality.
Packed and delivered rolled, not folded.
Pity that you can not add a different delivery and billing address. You should work on it.
16 February 2026
Very kind and profesional from custumer…
Very kind and profesional from custumer service persons
4 February 2026
Excellent products and service!
I bought a total of 5 rugs here in December 2025, of which I ended up keeping two - not because there was any problem with them, but because these two fit our apartment the best.
I am 110% satisfied:
- all their products are beautiful and of impeccable quality
- huge selection, also in size
- very fast delivery
- very fast return if you don't want it
- fair refund (I did write a couple of emails with one of them before it arrived, but I put that down to your holiday chaos
I recommend it from the bottom of my heart!
15 December 2025
Unprompted review
The carpet is lovely
The carpet is lovely, looks very nice and it s also very soft. it came rolled, not packed, so it only had a few wrinckea.
i will definitely buy some for my other rooms
12 January 2026
super!!!!!
28 January 2026
Dreadful
Dreadful.
Rugs ordered 1 January. Dispatched 8 January from within EU. Carrier UPS with delivery address a UPS service point. Arrived in UPS Portugal depot on 14 January. Delivery date updated 3 times but no delivery and tracking still showed goods in UPS Prior Velho depot. On 21 January I contacted UPS - they advised that rugs being held in Customs - but shipped from within EU. On 23 January UPS updated tracking to say goods being returned to sender - absolutely no attempt made to deliver goods I e- mailed and spoke to Rugvista several times and sent them my e mails with UPS as requested. On 26 January I phoned Rugvista and was promised a call back - not received. So I have paid €758 but no rugs ….
26 January 2026
Unprompted review
Reply from Rugvista
Dear Mrs. Lotts,
Thank you for taking the time to share your experience with us. We sincerely regret the frustration and inconvenience this situation has caused you, and we fully understand how disappointing it is to have an order delayed and ultimately not delivered as expected.
We would like to clarify that, unfortunately, courier companies do not perform deliveries to pre-selected UPS service points when these are registered as the delivery address. In such cases, the carrier is unable to complete the delivery, as service points can only be selected after an initial delivery attempt to a residential or business address has been made. This issue with the delivery address was the primary reason why UPS did not attempt delivery and eventually returned the parcels to our warehouse.
That said, we would like to emphasize that our Customer Service team remained in continuous contact with UPS throughout the entire process, carefully monitoring the status of both parcels and following up repeatedly with the carrier. As soon as we were informed that the rugs were being returned to our warehouse due to the delivery address issue, we immediately proceeded with the refund of the full amount paid (€758) and informed you accordingly.
We sincerely apologize for the lack of timely communication at certain moments, including the missed callback, and we acknowledge that this fell short of the level of service we aim to provide. Please rest assured that your feedback has been taken very seriously and has been shared internally, as it helps us improve both our communication and our procedures with our logistics partners.
Once again, we are truly sorry that we were not able to deliver the rugs you ordered and for the disappointment this experience has caused. Should you wish to place a future order, our team would be more than happy to assist you in selecting the most suitable delivery option to ensure a smooth and successful delivery,
Kind regards,
Customer Service
Rugvista
Couldn’t add discount code
Couldn’t add discount code! And support didn-t help with that🤷♀️
22 January 2026
Reply from Rugvista
Hi,
Thank you for your message and for your order!
The discount code FORYOU10 was only valid on carpets that were already discounted as part of our Winter Sale. Unfortunately, the carpet CVD43774 was not included in this promotion, which is why the discount code could not be applied to your order.
If you haven´t applied for the newsletter yet, we suggest you to do that and get 15% off.
We understand this may be disappointing and appreciate your understanding. If you have any other questions or need help with a future order, we’re always happy to assist.
horrible customer service
Nice rugs, terrible customer service! I ordered several rugs from them but one of them got delivered to a wrong address (they sent me the proof that the delivery address was not the one I provided) and then got ‘lost’ over there. This was 2 months (!) ago and I still did not get reimbursed and not even a response from them to my several emails since then. Disgraceful…
25 November 2025
Unprompted review
Reply from Rugvista
Hi Ines,
Thank you for sharing your experience. We are very sorry to hear about the issues with your order and for the frustration caused by the delivery error and the delay in communication. This is certainly not the experience we want for our customers.
We take matters like this very seriously and want to resolve it as quickly as possible. Please contact our customer service directly at info@rugvista.com so we can review your case.
Your feedback is important to us, and we truly apologize for the inconvenience this situation has caused. We hope to have the chance to make this right and improve your experience with us.
Rug not delivered
I ordered a rug on 31st December and am yet to receive it 3 weeks later, despite Rugvista's commitment on their website to 3-5 working days delivery. I received an update on 3rd January that it was being prepared for delivery, although there may be a delay due to higher than usual demands. I contacted customer service on 10th and 14th January via email asking for an update and received no response. I spoke to a customer service agent on phone on 20th Jan who told they would update me via email once they'd contacted the warehouse, but I heard nothing more. Customer service phone lines seem to close well ahead of the stated 2pm time on the website, stating 'they're taking a short break'. Overall very disappointing.
21 January 2026
Unprompted review
Reply from Rugvista
Hi,
Thank you for sharing your experience. We are truly sorry to hear about the delays and lack of communication regarding your order, this is certainly not the experience we want our customers to have.
We completely understand your frustration and apologize for the inconvenience caused. Your feedback regarding our delivery times and customer service has been noted, and we will use it to improve our processes.
If you haven’t already, we encourage you to contact our customer service team at info@rugvista.com with your order details. We will personally follow up to ensure your order is delivered as quickly as possible.
Thank you for bringing this to our attention, and again, we apologize for the disappointment this has caused.
Don’t buy jute from rugvista
I’ve had a mixed experience with rugvista. One rug turned out fine but jute was a disaster. Really uneven and a trip hazard. We followed all of the instructions to try to flatten it out. In the end two family members had a bad fall on it so i contacted rugvista. They eventually offered a 20% discount off a new rug. Total waste of time and money. The jute rug is now hanging on our bannister waiting to be binned. €200 down the drain.
30 December 2025
Unprompted review
Reply from Rugvista
Hi,
We’re very sorry to hear about your experience and that the rug did not meet your expectations.
According to our records, the issue was unfortunately reported outside the required period, which means we were not obliged to accept a return at that stage. Despite this, we still wanted to offer a solution and therefore proposed a 20% refund on the original order as a gesture of goodwill (not a discount on a new rug). This offer was declined.
We always encourage customers to contact us as soon as an issue is noticed, as this gives us the best opportunity to help in a fair and timely manner. Your feedback is important to us and helps us improve both our products and our communication.
If you would like to discuss this further, you are always welcome to reach out to our customer service team directly.
Great rugs
The rugs are beautiful, but the service and customer support is one of the best I've ever experineced.
19 January 2026
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