Royal Mile Whiskies Reviews 481

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting that orders arrive promptly and are well-packaged, often in perfect condition. People appreciate the wide selection of products, especially whiskies, and find the pricing to be competitive and fair. The overall service is frequently described as professional and efficient, with many consumers highlighting the ease of the ordering process. However, some customers experienced issues with delivery times, mentioning delays or tracking links that did not work. A few people also noted that while the in-store service was great, there could be a price difference between online and in-shop purchases, and some found certain whiskies to be more expensive compared to other retailers.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Product

Consumers find the products to be of high quality and value. Many reviewers praise the wide selection of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, fast, and... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the smooth and fast ordering... See more

Price

Customers had positive experiences with price, often highlighting great and competitive pricing for a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was visiting Edinburgh and my tour guide Alec advised that your company was the best for liquors in Scotland. I purchased six bottles of several gins and had them shipped to my home in the USA 🇺🇸... See more

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

481 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was visiting Edinburgh and my tour…

I was visiting Edinburgh and my tour guide Alec advised that your company was the best for liquors in Scotland. I purchased six bottles of several gins and had them shipped to my home in the USA 🇺🇸. They arrived this week and I'm enjoying one today. I wish I could visit more often!

27 April 2026
Rated 5 out of 5 stars

We had an amazing experience with Royal…

We had an amazing experience with Royal Mile Whiskies. In the shop, the team was very helpful and really took their time to help us find just the right scotch whisky for my dad. The shipping process was perfect, and the bottle arrived on time. AND, the whisky is phenomenal! We will definitely be back. Thank you!

25 March 2026
Rated 2 out of 5 stars

Broken Tracking Link

The selection of whiskies is pretty good, but the tracking link in the confirmation email didn’t work. 12 days later and I have no idea if my order is even on its way to me.

27 April 2026
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi there! Can you email us at contact@royalmilewhiskies.com? We can then check on your order.

Elena RMW

Rated 5 out of 5 stars

Royal Mile - Royal Service!

Staff at Royal Mile were patient and very helpful. What a pleasure it is to shop there!

Our parcel arrived in the US pretty much when they said it would - all bottles intact. Love their packaging.

25 March 2026
Rated 5 out of 5 stars

Thank you RMW team

Thank you RMW team. Ordered a very special Ardnamurchan bottling through you, and was very happy with the whole experience. Packaging and shipping to AUS was very fast and efficient! Did I mention the dram? That’s for another review! Cheers and thanks again.

23 February 2026
Rated 5 out of 5 stars

Excellent selection

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the USA from them vs paying rip off prices. Willing to pay the shipping for fair treatment and excellent selection.

26 January 2026

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